Subject: Daily performance summary for LiveSalesman team for Jun 18th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 09:05:03 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 18th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0
Ankit Kumar | 2 | 0 | 2
Yahkoob Erachat | 0 | 26 | 26
RAMI KASSAM | 0 | 29 | 29
Jok Kuol | 0 | 0 | 0
Hasan Nour | 1 | 0 | 1
Adam musa yagoub yousif | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0
Javed Aslam | 0 | 1 | 1
Mohammed Ali | 0 | 0 | 0
Grand Total | 3 | 56 | 59

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 12
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 7
| | Complaint outside Warranty | 2
| | Complaint within Warranty | 1
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 7
| | Refunds after Return | 3
| | Return Request Initiation | 3
Customer Services Total | | | 43
Mattress Related | (blank) | (blank) | 1
Mattress Related Total | | | 1
PreSales | Other Enquiry | (blank) | 2
| | Payment Methods | 1
| | Store Availability | 1
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 2
PreSales Total | | | 7
Grand Total | | | 51

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Abdelrahem Almozain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 1 | 2
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 1 | 4
Amr Khalil | 5 | 0 | 0 | 0 | 0 | 0 | 5
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 0 | 0 | 0 | 1 | 3 | 13

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 16 | 5 | 2 | 4 | 8 | 28 | 63
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1 | 2
Yahkoob Erachat | 13 | 7 | 2 | 9 | 1 | 6 | 38
RAMI KASSAM | 13 | 0 | 1 | 1 | 3 | 2 | 20
Saleh Ahmed | 1 | 3 | 1 | 1 | 2 | 9 | 17
Mohd Iqbal | 2 | 1 | 3 | 2 | 1 | 3 | 12
Malek Hosan | 9 | 3 | 2 | 4 | 1 | 0 | 19
Amr Khalil | 7 | 6 | 1 | 0 | 0 | 0 | 14
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 62 | 25 | 13 | 21 | 16 | 49 | 186

Please feel free to reach out for any further clarifications.