Subject: Daily performance summary for LiveSalesman team for Jun 18th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Jun 2021 09:01:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 18th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 5 | 0 | 0 | 5
Ankit Kumar | 5 | 0 | 10 | 0 | 5 | 20
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 2 | 21 | 0 | 1 | 24
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1
Adam musa yagoub yousif | 0 | 1 | 18 | 0 | 0 | 19
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 11 | 0 | 1 | 14
Abu Sufian | 0 | 0 | 35 | 0 | 0 | 35
Waseem Ahemad . Khan | 0 | 0 | 23 | 0 | 1 | 24
Amir Aziz | 0 | 0 | 0 | 3 | 0 | 3
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 9 | 9
Grand Total | 6 | 5 | 123 | 3 | 17 | 154

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 45
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return Request Initiation | 2
Customer Services Total | | | 63
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 13
| | Store Location | 4
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 3
| Product Related | (blank) | 1
| | Combo | 1
| | Pricing | 2
| | Product Specification | 43
PreSales Total | | | 78
Grand Total | | | 144

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 1 | 0 | 0 | 3
Hasan Nour | 11 | 11 | 4 | 0 | 0 | 0 | 26
Amir Aziz | 5 | 3 | 0 | 0 | 0 | 0 | 8
Amr Khalil | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 24 | 14 | 4 | 1 | 0 | 0 | 43

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 2 | 0 | 0 | 0 | 0 | 4 | 6
Abu Sufian | 3 | 2 | 0 | 6 | 2 | 1 | 14
Ankit Kumar | 1 | 0 | 0 | 1 | 0 | 2 | 4
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 0 | 0 | 1 | 6
Waseem Ahemad . Khan | 1 | 1 | 1 | 1 | 1 | 0 | 5
Sreelal.t CT | 2 | 2 | 1 | 0 | 1 | 0 | 6
Jok Kuol | 1 | 1 | 1 | 0 | 0 | 0 | 3
Mohammad Faizan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 7 | 4 | 8 | 4 | 8 | 46

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 5 | 0 | 0 | 0 | 1 | 3 | 9
Ankit Kumar | 10 | 0 | 3 | 0 | 1 | 2 | 16
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohammed Ali | 4 | 1 | 1 | 0 | 3 | 0 | 9
Jok Kuol | 2 | 0 | 0 | 0 | 1 | 0 | 3
Ali Mohamed Ahmed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Radhika Jawle | 0 | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 28 | 1 | 6 | 0 | 6 | 6 | 47

Please feel free to reach out for any further clarifications.