Subject: Daily performance summary for LiveSalesman team for Jun 17th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Jun 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 17th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0
Amr Khalil | 2 | 9 | 11
Javed Aslam | 0 | 16 | 16
Yahkoob Erachat | 0 | 16 | 16
RAMI KASSAM | 0 | 7 | 7
Waseem Ahemad . Khan | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Amir Aziz | 1 | 0 | 1
Abu Sufian | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Saleh Ahmed | 0 | 7 | 7
Malek Hosan | 0 | 12 | 12
Mohd Iqbal | 0 | 6 | 6
Sreelal.t CT | 0 | 0 | 0
Niren Dsouza | 0 | 3 | 3
Syed Ataullah | 0 | 5 | 5
Ankit Kumar | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0
Grand Total | 3 | 81 | 84

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | (blank) | 7
| | Delayed Delivery (HH) | 2
| | Delivery Status | 20
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 4
| | Complaint within Warranty | 4
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 2
| | Refunds after Return | 7
| | Return item not received | 1
Customer Services Total | | | 55
PreSales | Other Enquiry | Promo Code | 1
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 1
PreSales Total | | | 3
Grand Total | | | 58

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Abdelrahem Almozain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 1 | 2
Hasan Nour | 2 | 0 | 0 | 0 | 1 | 1 | 4
Amr Khalil | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 6 | 0 | 0 | 0 | 1 | 3 | 10

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 13 | 4 | 2 | 4 | 6 | 24 | 53
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Yahkoob Erachat | 9 | 6 | 2 | 2 | 3 | 6 | 28
Saleh Ahmed | 2 | 8 | 0 | 4 | 2 | 8 | 24
RAMI KASSAM | 5 | 0 | 1 | 1 | 3 | 2 | 12
Mohd Iqbal | 4 | 5 | 3 | 8 | 2 | 5 | 27
Malek Hosan | 14 | 4 | 3 | 5 | 1 | 2 | 29
Amr Khalil | 14 | 2 | 2 | 0 | 0 | 0 | 18
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 0 | 0 | 1
Niren Dsouza | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 64 | 29 | 14 | 24 | 17 | 48 | 196

Please feel free to reach out for any further clarifications.