Subject: RE: [#2578129] - Re: فاتورة مشترياتك
From: Yahia Taha <[email-masked]>
To: Home Box <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Jamshid Kurikkal <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>, "AHMED HASSAN" <[email-masked]>, Vakeel Ahmad <[email-masked]>, Feederwarehouse Aljouf <[email-masked]>
Date: Thu, 17 Jun 2021 13:15:28 +0000

Dear team

Could you please help us to close it by updating the customer that this is misuse case we can’t support at all.

@Niren Dsouza<mailto:[email-masked]> what support needed in misuse cases, please guide your team.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Feederwarehouse Aljouf <[email-masked]>
Sent: Thursday, June 17, 2021 4:01 PM
To: Home Box <[email-masked]>; Vakeel Ahmad <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Jamshid Kurikkal <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>; AHMED HASSAN <[email-masked]>
Subject: RE: [#2578129] - Re: فاتورة مشترياتك

Dear Team

FYI…..Please find the attached above mail.

Delivered was done almost 11 months ago.so we can’t do anything because Its case of misused by Customer

Regards
Sagar Giri
Ext:4052

From: Home Box
Sent: Thursday, June 17, 2021 12:57 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Aljouf <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2578129] - Re: فاتورة مشترياتك

External email sender, please take precaution.
Hi Team

Please check this and help us in closing this issue.

Regards,
CS Team[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzMDc3NjYyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LfaOLX9HO9x4AM_-6jggXrhzrpEDEa9uCHOrJFsIHDc]
في السبت, 29 مايو في 11:37 AM , Vakeel.ahmad <[email-masked]<mailto:[email-masked]>> كتب:

@Feederwarehouse Aljouf<mailto:[email-masked]>

Hi Sagar,

Please send an inspection team to check the complaint.

Subzone
Area
Sudair
King Fahd Majma

Regards,
Vakeel Ahmad
HB Riyadh warehouse
Mobile No 0549183975
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cc2eda4bafcc642fd597208d9318fff4a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637595316827760895%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ypS7YqfbxFFRn4zcSEg82uzMPRCeEyo3AisglMHUXak%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cc2eda4bafcc642fd597208d9318fff4a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637595316827760895%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7IyNcau7r4f3bTgMDbyCPnQsDD53n%2FJ%2Bd80nzWhU0wo%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 28, 2021 9:48 AM
To: HCBuraidah Warehouse <[email-masked]<mailto:[email-masked]>>; Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2578129] - Re: فاتورة مشترياتك

External email sender, please take precaution.
Hi Team,

ESCALATION 2

Order : 6207833935
CRM : 2788765

The Cx is complaining about sofa, Pics are attached, kindly check and action

Regards
The Support Team
في السبت, 15 مايو في 7:52 PM , Home Box <[email-masked]<mailto:[email-masked]>> كتب:
Hi Team,

Order : 6207833935
CRM : 2788765

Cx is complaining about sofa,

Regards
The Support Team

2578129:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cc2eda4bafcc642fd597208d9318fff4a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637595316827770857%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LpiYLo1VblHb%2FTce667PtX9NunNJEQDyEuXsdq2v5jE%3D&reserved=0>

2578129:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com