Subject: Daily performance summary for LiveSalesman team for Jun 16th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Jun 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 16th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0
Hasan Nour | 6 | 0 | 6
Malek Hosan | 0 | 23 | 23
Amr Khalil | 0 | 8 | 8
Mohammed Ali | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0
Saleh Ahmed | 0 | 3 | 3
Sreelal.t CT | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Mohd Iqbal | 0 | 6 | 6
Amir Aziz | 0 | 0 | 0
Javed Aslam | 0 | 6 | 6
Syed Ataullah | 0 | 6 | 6
Yahkoob Erachat | 0 | 6 | 6
Grand Total | 6 | 58 | 64

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | (blank) | 2
| | Delivery Status | 15
| Product Complaint | (blank) | 4
| | Complaint within Warranty | 7
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
Customer Services Total | | | 34
PreSales | Other Enquiry | Website/App Issues | 1
PreSales Total | | | 1
Grand Total | | | 35

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Abdelrahem Almozain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 4 | 0 | 0 | 0 | 1 | 1 | 6
Grand Total | 4 | 0 | 0 | 0 | 1 | 3 | 8

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 12 | 1 | 1 | 5 | 6 | 23 | 48
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Yahkoob Erachat | 12 | 2 | 0 | 5 | 3 | 7 | 29
Saleh Ahmed | 6 | 3 | 1 | 4 | 1 | 8 | 23
RAMI KASSAM | 6 | 2 | 1 | 2 | 4 | 3 | 18
Mohd Iqbal | 7 | 4 | 3 | 13 | 2 | 5 | 34
Amr Khalil | 22 | 3 | 0 | 1 | 0 | 1 | 27
Malek Hosan | 11 | 4 | 4 | 4 | 1 | 2 | 26
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 76 | 20 | 10 | 34 | 17 | 50 | 207

Please feel free to reach out for any further clarifications.