Subject: Daily performance summary for LiveSalesman team for Jun 15th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 15th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0
Saleh Ahmed | 0 | 8 | 8
RAMI KASSAM | 0 | 13 | 13
Amr Khalil | 0 | 7 | 7
Malek Hosan | 0 | 11 | 11
Ankit Kumar | 0 | 0 | 0
Hasan Nour | 2 | 0 | 2
Abu Sufian | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Javed Aslam | 0 | 8 | 8
Yahkoob Erachat | 0 | 14 | 14
Mohd Iqbal | 0 | 3 | 3
Syed Ataullah | 0 | 6 | 6
Ali Mohamed Ahmed | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0
Radhika Jawle | 0 | 0 | 0
Grand Total | 2 | 70 | 72

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 7
| Delivery Related | (blank) | 7
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 17
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 4
| | Cancelation | 1
| | Refunds after Return | 1
Customer Services Total | | | 47
PreSales | Other Enquiry | Promo Code | 1
| | Website/App Issues | 1
PreSales Total | | | 2
Grand Total | | | 49

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Abdelrahem Almozain | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 1 | 1 | 0 | 2 | 1 | 1 | 6
Grand Total | 1 | 1 | 0 | 2 | 1 | 4 | 9

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 8 | 1 | 2 | 5 | 5 | 20 | 41
Saleh Ahmed | 7 | 1 | 1 | 5 | 1 | 9 | 24
Malek Hosan | 10 | 4 | 4 | 1 | 1 | 3 | 23
Yahkoob Erachat | 11 | 2 | 2 | 2 | 3 | 8 | 28
RAMI KASSAM | 12 | 3 | 2 | 4 | 4 | 3 | 28
Mohd Iqbal | 11 | 4 | 7 | 13 | 2 | 4 | 41
Amr Khalil | 23 | 3 | 1 | 0 | 0 | 0 | 27
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 82 | 19 | 19 | 30 | 16 | 47 | 213

Please feel free to reach out for any further clarifications.