Subject: Daily performance summary for LiveSalesman team for Jun 15th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Jun 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 15th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 21 | 0 | 0 | 21
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 18 | 0 | 12 | 33
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 5
Saleh Ahmed | 0 | 0 | 0 | 0 | 4 | 4
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 6 | 0 | 0 | 6
Ankit Kumar | 0 | 1 | 4 | 0 | 9 | 14
Hasan Nour | 6 | 0 | 0 | 0 | 1 | 7
Abu Sufian | 0 | 1 | 18 | 0 | 1 | 20
Jok Kuol | 0 | 3 | 29 | 0 | 0 | 32
Mohammad Faizan | 0 | 2 | 14 | 0 | 0 | 16
Sreelal.t CT | 0 | 4 | 30 | 0 | 0 | 34
Waseem Ahemad . Khan | 0 | 3 | 26 | 0 | 0 | 29
Javed Aslam | 0 | 0 | 2 | 0 | 0 | 2
Yahkoob Erachat | 0 | 0 | 1 | 0 | 0 | 1
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 2 | 2
Mohammed Ali | 0 | 0 | 0 | 0 | 21 | 21
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 11 | 17 | 169 | 0 | 51 | 248

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 14
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 4
| | Delivery Status | 48
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 9
| | Refund for Other reason | 2
| | Refunds after Return | 4
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 112
No Answer | No Answer | No Answer | 10
No Answer Total | | | 10
PreSales | Other Enquiry | (blank) | 1
| | Offers | 3
| | Payment Methods | 5
| | Store Availability | 14
| | Store Location | 4
| | Website/App Issues | 7
| Policy Related | Delivery Cost | 8
| | Delivery Time | 3
| | Return Policy | 1
| Product Related | (blank) | 4
| | Pricing | 1
| | Product Specification | 32
PreSales Total | | | 83
Grand Total | | | 205

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 15 | 1 | 0 | 0 | 0 | 0 | 16
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 18 | 1 | 1 | 0 | 0 | 0 | 20

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 0 | 0 | 1 | 1 | 0 | 1 | 3
Adam musa yagoub yousif | 0 | 0 | 0 | 0 | 0 | 4 | 4
Abu Sufian | 3 | 0 | 4 | 0 | 1 | 1 | 9
Sreelal.t CT | 9 | 3 | 2 | 1 | 0 | 1 | 16
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 0 | 1 | 0 | 7
Mohammad Faizan | 1 | 0 | 0 | 0 | 1 | 0 | 2
Waseem Ahemad . Khan | 3 | 0 | 1 | 3 | 0 | 0 | 7
Ankit Kumar | 0 | 1 | 2 | 1 | 0 | 0 | 4
Jok Kuol | 1 | 1 | 0 | 1 | 0 | 0 | 3
Grand Total | 22 | 6 | 10 | 7 | 3 | 7 | 55

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 9 | 4 | 0 | 0 | 1 | 2 | 16
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 16 | 0 | 0 | 2 | 1 | 0 | 19
Sreelal.t CT | 0 | 0 | 0 | 0 | 1 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ali Mohamed Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Saleh Ahmed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 34 | 4 | 0 | 4 | 3 | 3 | 48

Please feel free to reach out for any further clarifications.