Subject: RE: 29041101060320210525
From: Murtaza Kutiyanawala <[email-masked]>
To: Mansoor Khan <[email-masked]>
Cc: Niren Dsouza <[email-masked]>, Shadab Ahmed Khan <[email-masked]>
Date: Tue, 15 Jun 2021 07:20:05 +0000

HI Mansoor,

The replacement is scheduled today, but customer is not answering the call.

I tried from my end as well still no answer.

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
2883583
6/14/2021 3:27:44 PM
29041101060320210525
NN-LOLO SYRIA
0567751639
Complaints
162458241 P-Kulltorp New 4 Door Wardrobe-White - the item has a scratches and there is unassembled parts. needs assemblage and replacement. ola
OPN
500012
More<javascript:openpopup('2883583','AE')>
2883385
6/14/2021 3:01:25 PM
29041101060320210525
NN-LOLO SYRIA
0567751639
Enquiry
waiting photos. ola
CLS
500012
More<javascript:openpopup('2883385','AE')>
2882510
6/14/2021 12:40:09 PM
29041101060320210525
NN-LOLO SYRIA
0567751639
CTD Pending
Customer not responding kindly reschedule as per the next schedule.
CLS
212196
More<javascript:openpopup('2882510','AE')>
2882481
6/14/2021 12:35:32 PM
29041101060320210525
NN-LOLO SYRIA
0567751639
CTD Exceptions
Ref CRM: 2879822 - cx not responding the calls. Kindly check & Needful. Pending Team: Sudharsan
CLS
225629
More<javascript:openpopup('2882481','AE')>
2880426
6/13/2021 5:10:46 PM
29041101060320210525
NN-LOLO SYRIA
0567751639
Enquiry
cx follow up. ali
CLS
500011
More<javascript:openpopup('2880426','AE')>
2879822
6/13/2021 3:47:00 PM
29041101060320210525
NN-LOLO SYRIA
0567751639
Complaints
Box-3/3 is full damage. Need to send 3/3 full box (P-Kulltorp New 4 Door Wardrobe-White ) Team-Umair Razzaq YSN
OPN
222800
More<javascript:openpopup('2879822','AE')>
2863235
6/8/2021 12:17:55 PM
29041101060320210525
NN-LOLO SYRIA
0567751639
CTD Pending
we tried to call but customer not responding and there is no alternative contact detail.
CLS
212196
More<javascript:openpopup('2863235','AE')>
2863186
6/8/2021 12:07:38 PM
29041101060320210525
NN-LOLO SYRIA
0567751639
CTD Exceptions
Customer not answering the call please try with another alternative no.
CLS
136213
More<javascript:openpopup('2863186','AE')>
2853644
6/5/2021 4:35:25 PM
29041101060320210525
NN-LOLO SYRIA
0567751639
Request
P-Kulltorp New 4 Door Wardrobe-White-3/3 Item not found in feeder truck.
CLS
136213
More<javascript:openpopup('2853644','AE')>
2834188
5/30/2021 1:57:00 PM
29041101060320210525
NN-LOLO SYRIA
0567751639
CTD Pending
customer not responding and there is no alternative contact detail.
CLS
212196
More<javascript:openpopup('2834188','AE')>
2834159
5/30/2021 1:52:24 PM
29041101060320210525
NN-LOLO SYRIA
0567751639
CTD Exceptions
Customer not answering the call please try with another alternative no.
CLS
136213
More<javascript:openpopup('2834159','AE')>

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Mansoor Khan <[email-masked]>
Sent: Tuesday, June 15, 2021 10:40 AM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: Niren Dsouza <[email-masked]>; Shadab Ahmed Khan <[email-masked]>
Subject: 29041101060320210525

Hi Murtaza,

Can we check if we are still delivering this order.

Regards,

MANSOOR KHAN
E - COMMERCE EXECUTIVE MARKET PLACE

T   :  +971 4 517 2300
D  :  +971 45172391
F   :  +971 4 517 2386
E   :   [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cmurtaza.kutiyanawala%40landmarkgroup.com%7C009622656daa4fd546bf08d92fc873f2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637593360260807101%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KCcKbDuH8OaQTs3ssurQKQmIKSa4F5Hg6feQfzzgV0c%3D&reserved=0>

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