Subject: FW: Wrong location scheduled
From: Mansoor Khan <[email-masked]>
To: Niren Dsouza <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Cc: Shadab Ahmed Khan <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Yunis Fakrudeen <[email-masked]>, Harsha Lasantha <[email-masked]>
Date: Tue, 15 Jun 2021 06:29:17 +0000

Hi Team ,

Can we check , If we have spoken to customer and got the correct location for delivery?

Regards,

Mansoor Khan

From: Ahmed Faraz <[email-masked]>
Sent: Tuesday, June 8, 2021 2:41 PM
To: Prabhuldev Prabhakaran <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Cc: Yunis Fakrudeen <[email-masked]>; Soundar Rajan <[email-masked]>; Anton Dilshan <[email-masked]>; Abdul Rasheed <[email-masked]>; Munawar Ahmed <[email-masked]>; Harsha Lasantha <[email-masked]>; Homebox Delivery <[email-masked]>; Murali Govindaraj <[email-masked]>; HB Shj Feeder WH <[email-masked]>; Shadab Ahmed Khan <[email-masked]>; Mansoor Khan <[email-masked]>; Homebox Sharjahacc <[email-masked]>
Subject: RE: Wrong location scheduled

Hi,

Hi,

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
2863955
6/8/2021 2:35:09 PM
29041101089520210602
NN-MARIAM ALKETBI
0505107976
CTD Pending
customer mentioned the correct location while placing the order - customer will call us and reschedule the delivery.
CLS
212196
More<javascript:openpopup('2863955','AE')>

Regards,
[A close up of a sign  Description automatically generated]
Ahmed Faraz
Customer care Executive
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
 E   :  [email-masked]<mailto:[email-masked]>
 Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C792503105281408e8e9508d92a69e2b7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587456523130345%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2Bx%2BMbq4cZZcC0xsW2KVDS8yrCoQ1B0VgaNMB1KHo%2Ffg%3D&reserved=0>

From: Prabhuldev Prabhakaran <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 08, 2021 2:32 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Cc: Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Munawar Ahmed <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Murali Govindaraj <[email-masked]<mailto:[email-masked]>>; HB Shj Feeder WH <[email-masked]<mailto:[email-masked]>>
Subject: Wrong location scheduled

Dear team,

Please check and do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
2863930
6/8/2021 2:30:21 PM
29041101089520210602
NN-MARIAM ALKETBI
0505107976
CTD Exceptions
Operational - Logistic
Wrong location scheduled
Closed
Prabhul dev Prabhakaran
UAE
Customer location scheduled in the invoice is Al Dhait South ,Ras Al Khaimah but cx need the delivery in Al bateah Saharjah.Please talk to the cx and reschedule the delivery

-
-
-

169237
08-Jun-2021

   Regards
[A close up of a sign  Description automatically generated]
Prabhul Dev
Supervisor - COD
Sharjah Feeder warehouse
M  :  +971 508679269
[email-masked]<mailto:[email-masked]>
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C792503105281408e8e9508d92a69e2b7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587456523139940%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wIuTchDolehnIP%2F7TooYsVtM6s9gnCf9YySnDZjG9cE%3D&reserved=0>

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