Subject: Daily performance summary for LiveSalesman team for Jun 14th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Jun 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 14th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 20 | 0 | 2 | 26
Ibrahem Mahmoud | 0 | 0 | 11 | 0 | 0 | 11
Ankit Kumar | 0 | 0 | 1 | 0 | 20 | 21
Hasan Nour | 14 | 0 | 0 | 0 | 0 | 14
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 18 | 18
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 1 | 25 | 0 | 0 | 26
Adam musa yagoub yousif | 0 | 1 | 18 | 0 | 0 | 19
Jok Kuol | 0 | 1 | 27 | 0 | 0 | 28
Mohammad Faizan | 0 | 1 | 16 | 0 | 0 | 17
Sreelal.t CT | 0 | 3 | 23 | 0 | 0 | 26
Waseem Ahemad . Khan | 0 | 3 | 22 | 0 | 0 | 25
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 1
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Niren Dsouza | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 14 | 14 | 163 | 1 | 42 | 234

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 4
| | Delivery Status | 45
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 4
| | Refunds after Return | 3
| | Return item not received | 1
| | Return Request Initiation | 4
Customer Services Total | | | 85
No Answer | No Answer | No Answer | 7
No Answer Total | | | 7
PreSales | Other Enquiry | (blank) | 2
| | Offers | 3
| | Payment Methods | 2
| | Promo Code | 2
| | Store Availability | 13
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 9
| | Delivery Time | 4
| | Return Policy | 2
| Product Related | (blank) | 2
| | Combo | 1
| | Pricing | 1
| | Product Specification | 64
PreSales Total | | | 107
Grand Total | | | 199

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Niren Dsouza | 0 | 0 | 0 | 1 | 1 | 0 | 2
Amr Khalil | 0 | 1 | 3 | 0 | 0 | 0 | 4
Ankit Kumar | 0 | 3 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 18 | 4 | 0 | 0 | 0 | 0 | 22
Grand Total | 18 | 8 | 3 | 1 | 1 | 0 | 31

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 9 | 0 | 2 | 1 | 2 | 2 | 16
Adam musa yagoub yousif | 0 | 2 | 1 | 0 | 3 | 3 | 9
Abu Sufian | 2 | 2 | 1 | 0 | 1 | 1 | 7
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 0 | 1 | 0 | 7
Waseem Ahemad . Khan | 6 | 1 | 0 | 3 | 0 | 0 | 10
Ibrahem Mahmoud | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 25 | 7 | 4 | 4 | 7 | 6 | 53

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 21 | 0 | 1 | 1 | 1 | 2 | 26
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 20 | 0 | 0 | 3 | 1 | 1 | 25
Sreelal.t CT | 0 | 0 | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 1 | 0 | 1 | 0 | 0 | 2
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 42 | 1 | 1 | 7 | 2 | 4 | 57

Please feel free to reach out for any further clarifications.