Subject: RE: Correct Escalation Matrix - Home Centre
From: Radhika Jawle <[email-masked]>
To: Niren Dsouza <[email-masked]>, saurabh <[email-masked]>, Maryam Yahya <[email-masked]>, Sireen Abdeljabbar <[email-masked]>, Raneem Alqutub <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ankit Arora <[email-masked]>
Date: Mon, 14 Jun 2021 13:50:15 +0000

Hi Team,

Please find the below correct escalation matrix.

Courier
Escalation
Name
Email ID
Aramex
Escalation 1
Youssef Amr
[email-masked]<mailto:[email-masked]>
Escalation 2
Ahmad Alawneh
[email-masked]<mailto:[email-masked]>
Escalation 3
Sanad  Zawaneh
[email-masked]<mailto:[email-masked]>
Escalation 4
Claudine Maksoud
[email-masked]<mailto:[email-masked]>
Shipa
Escalation 1
Shipa Support
[email-masked]<mailto:[email-masked]>
Escalation 2
Rachael Christalite
[email-masked]<mailto:[email-masked]>
Escalation 3
Yosser Ben
[email-masked]<mailto:[email-masked]>
Fetchr Parcel Services
Escalation 1
Fetchr Support
[email-masked]<mailto:[email-masked]>
Escalation 2
Obaid Rahman
[email-masked]<mailto:[email-masked]>
EMI Post
Escalation 1
Mehaboob Ayub
[email-masked]<mailto:[email-masked]>
Escalation 2
Rajesh Pattabi
[email-masked]<mailto:[email-masked]>
OLM
Escalation 1
Vaibhav Ohri
[email-masked]<mailto:[email-masked]>
Escalation 2
Ashish Karini
[email-masked]<mailto:[email-masked]>
Escalation 3
Peter D'Souza
[email-masked]<mailto:[email-masked]>

Thanks & Regards,
Radhika Jawle
Customer Service Executive

From: Sanjana Suresh
Sent: Monday, June 14, 2021 3:39 PM
To: Renato Salipande <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Cc: Mohamed Yassin <[email-masked]>; Gaurav Khemka <[email-masked]>; Ebtehal Sayed <[email-masked]>
Subject: Correct Escalation Matrix - Home Centre

Hi team,

Requesting you to adhere the correct escalation matrix  as per below to avoid unnecessary reminders from the 3PL.

Courier
Escalation
Name
Email ID
Aramex
Escalation 1
Youssef Amr
[email-masked]<mailto:[email-masked]>
Escalation 2
Ahmad Alawneh
[email-masked]<mailto:[email-masked]>
Escalation 3
Sanad  Zawaneh
[email-masked]<mailto:[email-masked]>
Escalation 4
Claudine Maksoud
[email-masked]<mailto:[email-masked]>
Shipa
Escalation 1
Shipa Support
[email-masked]<mailto:[email-masked]>
Escalation 2
Rachael Christalite
[email-masked]<mailto:[email-masked]>
Escalation 3
Yosser Ben
[email-masked]<mailto:[email-masked]>
Fetchr Parcel Services
Escalation 1
Fetchr Support
[email-masked]<mailto:[email-masked]>
Escalation 2
Obaid Rahman
[email-masked]<mailto:[email-masked]>
EMI Post
Escalation 1
Mehaboob Ayub
[email-masked]<mailto:[email-masked]>
Escalation 2
Rajesh Pattabi
[email-masked]<mailto:[email-masked]>
OLM
Escalation 1
Vaibhav Ohri
[email-masked]<mailto:[email-masked]>
Escalation 2
Ashish Karini
[email-masked]<mailto:[email-masked]>
Escalation 3
Peter D'Souza
[email-masked]<mailto:[email-masked]>

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Claudine Maksoud <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 2:59 PM
To: Renato Salipande <[email-masked]<mailto:[email-masked]>>; Youssef Amr <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Asha Dsouza <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: Mohamedashraf salem <[email-masked]<mailto:[email-masked]>>; Pattikara Bandanage Prabajith <[email-masked]<mailto:[email-masked]>>; Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Tanveer Sawant <[email-masked]<mailto:[email-masked]>>; ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>; Mohamed Yassin <[email-masked]<mailto:[email-masked]>>; HCMOE CSD <[email-masked]<mailto:[email-masked]>>
Subject: RE: AWB NO 46545435403 Order ID 9779918179

External email sender, please take precaution.
Looping @Sanjana Suresh<mailto:[email-masked]> , myself and Asha are still getting the below messages.
Please share the Aramex contact matrix with all LMG members.

Best Regards,

Claudine Maksoud
Global Key Account Manager

Aramex International
Direct +971 4 524 6733
Cell +971 50 696 1629

From: Renato Salipande <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 2:48 PM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Asha Dsouza <[email-masked]<mailto:[email-masked]>>; Claudine Maksoud <[email-masked]<mailto:[email-masked]>>
Cc: Mohamedashraf salem <[email-masked]<mailto:[email-masked]>>; Pattikara Bandanage Prabajith <[email-masked]<mailto:[email-masked]>>; Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Tanveer Sawant <[email-masked]<mailto:[email-masked]>>; ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>; Mohamed Yassin <[email-masked]<mailto:[email-masked]>>; HCMOE CSD <[email-masked]<mailto:[email-masked]>>
Subject: RE: AWB NO 46545435403 Order ID 9779918179
Importance: High

Dear Team

Please update us the status of the collection.

Best Regards

Renato

From: Mohamed Yassin <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 9:57 AM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; HCMOE CSD <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Mohamedashraf salem <[email-masked]<mailto:[email-masked]>>; Pattikara Bandanage Prabajith <[email-masked]<mailto:[email-masked]>>; Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Tanveer Sawant <[email-masked]<mailto:[email-masked]>>; ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>
Subject: RE: AWB NO 46545435403 Order ID 9779918179

Looping @[email-masked]<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>

Dear @Youssef Amr<mailto:[email-masked]>

Please make sure the item will be collected today from MOE Store NOT the customer House as the customer received a call yesterday from the courier saying that they will come to customer's House to  collect the rug

Please coordinate with Mina from MOE Team (0566199181) for further assistance.

Waiting your confirmation after complete the collection.

Mohmed Hemdan Yassin
Customer Care Manager UAE & Bahrain
T: +971 45175323
M: +971 503083443
E:[email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homecentre.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cbab8388eb4ad4306d48608d92f28fef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637592675385902591%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DH0gzju23lR2hSmF6GvNoypZeTel%2FANNz2vdsJ1TRk0%3D&reserved=0>
PO Box 54052, Dubai, United Arab Emirates
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From: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 2:13 PM
To: HCMOE CSD <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Mohamedashraf salem <[email-masked]<mailto:[email-masked]>>; Pattikara Bandanage Prabajith <[email-masked]<mailto:[email-masked]>>; Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Tanveer Sawant <[email-masked]<mailto:[email-masked]>>; ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>
Subject: RE: AWB NO 46545435403 Order ID 9779918179

External email sender, please take precaution.
Dear Renato

This one is arranged for tomorrow

Will keep you updated

Best regards
Youssef Amr Abdelaziz
Customer success specialist
Aramex International - Cairo , Egypt
Tel : 0233339970
Mob : +201224173312
www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cbab8388eb4ad4306d48608d92f28fef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637592675385932468%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Wp7VGt7es%2BXMhXFWDUcDUKnKjMLqZ3W8O%2BS3KHOtivM%3D&reserved=0>

From: HCMOE CSD <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 11:26 AM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: Mohamedashraf salem <[email-masked]<mailto:[email-masked]>>; Pattikara Bandanage Prabajith <[email-masked]<mailto:[email-masked]>>; Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Tanveer Sawant <[email-masked]<mailto:[email-masked]>>; ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>
Subject: Re: AWB NO 46545435403 Order ID 9779918179

Dear Yousef,

Kindly collect at MOE Store -Mall of the Emirates.

Thanks,
aimar
________________________________
From: Youssef Amr <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 1:22 PM
To: Renato Salipande <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: HCMOE CSD <[email-masked]<mailto:[email-masked]>>; Mohamedashraf salem <[email-masked]<mailto:[email-masked]>>; Pattikara Bandanage Prabajith <[email-masked]<mailto:[email-masked]>>; Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Tanveer Sawant <[email-masked]<mailto:[email-masked]>>; ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>
Subject: RE: AWB NO 46545435403 Order ID 9779918179

External email sender, please take precaution.

Dear Renato

Please advise the full address for collection

Thank you in advance

Best regards

Youssef Amr Abdelaziz

Customer success specialist

Aramex International - Cairo , Egypt

Tel : 0233339970

Mob : +201224173312

www.aramex.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aramex.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cbab8388eb4ad4306d48608d92f28fef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637592675385942428%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bmMElyyky63GyUPpLaljEso%2BVWR75C0KC7JPo%2F5Ves8%3D&reserved=0>

From: Renato Salipande <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 13, 2021 9:48 AM
To: Youssef Amr <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>
Cc: HCMOE CSD <[email-masked]<mailto:[email-masked]>>; Mohamedashraf salem <[email-masked]<mailto:[email-masked]>>; Pattikara Bandanage Prabajith <[email-masked]<mailto:[email-masked]>>; Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Tanveer Sawant <[email-masked]<mailto:[email-masked]>>; ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>
Subject: AWB NO 46545435403 Order ID 9779918179

External email: avoid to open links or attachments unless sender is known and content is relevant..

Dear Team

Please collect the item at HC MOE store, your team may coordinate with Mina (0566199181) for further assistance.

Best regards

Renato

From: Mohamed Yassin <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 6, 2021 12:46 PM
To: Mohamedashraf salem <[email-masked]<mailto:[email-masked]>>; HCMOE CSD <[email-masked]<mailto:[email-masked]>>; Ibrahim Mahmoud Ibrahim MohamedElseoudi <[email-masked]<mailto:[email-masked]>>
Cc: Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>; Ahmed Eltegani <[email-masked]<mailto:[email-masked]>>; HCUAECCC <[email-masked]<mailto:[email-masked]>>; Pattikara Bandanage Prabajith <[email-masked]<mailto:[email-masked]>>; Rohan Anand <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order # 9779918179 - Adnan 0506853629 - 160930971 - Sheep Skin Fur Rug 110x180cm - Dark Beige

Sure Ashraf.

@Ibrahim Mahmoud Ibrahim MohamedElseoudi<mailto:[email-masked]> FYA

Mohmed Hemdan Yassin
Customer Care Manager UAE & Bahrain

T: +971 45175323
M: +971 503083443
E:[email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homecentre.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cbab8388eb4ad4306d48608d92f28fef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637592675385942428%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fwuDfB4wzv5ooq%2FIHdFXDmFzg7IPWGXCWehmbyGcF8w%3D&reserved=0>
PO Box 54052, Dubai, United Arab Emirates

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From: Mohamedashraf salem <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 6, 2021 12:43 PM
To: Mohamed Yassin <[email-masked]<mailto:[email-masked]>>; HCMOE CSD <[email-masked]<mailto:[email-masked]>>
Cc: Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>; Ahmed Eltegani <[email-masked]<mailto:[email-masked]>>; HCUAECCC <[email-masked]<mailto:[email-masked]>>; Pattikara Bandanage Prabajith <[email-masked]<mailto:[email-masked]>>; Rohan Anand <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order # 9779918179 - Adnan 0506853629 - 160930971 - Sheep Skin Fur Rug 110x180cm - Dark Beige

Hi Yassin,

The customer is assuring that he didn't receive any call from us, he added that the number provided earlier is his number and he is single and its mentioned in the CC remarks (She says) so he said no lady lives with him.

Request you to please look into this matter and arrange call back to the customer to avoid visiting the store once again with extra frustration.

Regards,

Mohamed Ashraf Salem
Floor In-charge - Customer Service & Sales

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homecentrestores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cbab8388eb4ad4306d48608d92f28fef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637592675385972297%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PGuEyvK6INTA6ipXSpGhnS9D70j9LuNAaiQF%2BvjE5EU%3D&reserved=0>

Mall of Emirates
PO Box 54052, Dubai, United Arab Emirates
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________________________________

From: Mohamed Yassin <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 6, 2021 12:38 PM
To: HCMOE CSD <[email-masked]<mailto:[email-masked]>>
Cc: Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; Mohamedashraf salem <[email-masked]<mailto:[email-masked]>>; Surinder Singh <[email-masked]<mailto:[email-masked]>>; Kingston Jeyapaul <[email-masked]<mailto:[email-masked]>>; Nookaraju Chintapalli <[email-masked]<mailto:[email-masked]>>; Vijaya Sundram <[email-masked]<mailto:[email-masked]>>; Kamal Kannan <[email-masked]<mailto:[email-masked]>>; Einwe Phyo <[email-masked]<mailto:[email-masked]>>; Sandeep Amle <[email-masked]<mailto:[email-masked]>>; Homecentre Moehhstk <[email-masked]<mailto:[email-masked]>>; Vinod Maurya <[email-masked]<mailto:[email-masked]>>; Prabakaran Rajagopal <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>; Ahmed Eltegani <[email-masked]<mailto:[email-masked]>>; HCUAECCC <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order # 9779918179 - Adnan 0506853629 - 160930971 - Sheep Skin Fur Rug 110x180cm - Dark Beige

Hi Aisha,

Customer already contacted with the mentioned CC Remarks.

Mohmed Hemdan Yassin
Customer Care Manager UAE & Bahrain

T: +971 45175323
M: +971 503083443
E:[email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homecentre.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cbab8388eb4ad4306d48608d92f28fef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637592675386002162%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PlehOBg7rT9qPuvArISKIJodxdDlOb%2B83UEMI3a5cHY%3D&reserved=0>
PO Box 54052, Dubai, United Arab Emirates

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From: HCMOE CSD <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 6, 2021 12:37 PM
To: Mohamed Yassin <[email-masked]<mailto:[email-masked]>>
Cc: Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; Mohamedashraf salem <[email-masked]<mailto:[email-masked]>>; Surinder Singh <[email-masked]<mailto:[email-masked]>>; Kingston Jeyapaul <[email-masked]<mailto:[email-masked]>>; Nookaraju Chintapalli <[email-masked]<mailto:[email-masked]>>; Vijaya Sundram <[email-masked]<mailto:[email-masked]>>; Kamal Kannan <[email-masked]<mailto:[email-masked]>>; Einwe Phyo <[email-masked]<mailto:[email-masked]>>; Sandeep Amle <[email-masked]<mailto:[email-masked]>>; Homecentre Moehhstk <[email-masked]<mailto:[email-masked]>>; Vinod Maurya <[email-masked]<mailto:[email-masked]>>; Prabakaran Rajagopal <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>; Ahmed Eltegani <[email-masked]<mailto:[email-masked]>>; HCUAECCC <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order # 9779918179 - Adnan 0506853629 - 160930971 - Sheep Skin Fur Rug 110x180cm - Dark Beige

Dear Yassin,

The customer visited the store again and claim that her didn't receive any call as per the below update in Google sheet.

He needs an urgent call back by today without fail.  0521090162

Please check and do the needful.

9779918179

30/04/2021 11:06:56

Customer need an URGENT call back regarding onine item that it got damage after alomst a year due to wash

521090162

MOE

Mahmoud

Closed

the person who raised the comp to the store is from the dry clean team not the customer / i contacted to the customer and she says that the issue related to the dry clean team not to home centre.

30/04/2021 11:06:56

Thanks

Aisha

________________________________

From: HCMOE CSD <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 29, 2021 5:11 PM
To: HCUAECCC <[email-masked]<mailto:[email-masked]>>; Ahmed Eltegani <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>
Cc: Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; Mohamedashraf salem <[email-masked]<mailto:[email-masked]>>; Surinder Singh <[email-masked]<mailto:[email-masked]>>; Kingston Jeyapaul <[email-masked]<mailto:[email-masked]>>; Nookaraju Chintapalli <[email-masked]<mailto:[email-masked]>>; Vijaya Sundram <[email-masked]<mailto:[email-masked]>>; Kamal Kannan <[email-masked]<mailto:[email-masked]>>; Einwe Phyo <[email-masked]<mailto:[email-masked]>>; Sandeep Amle <[email-masked]<mailto:[email-masked]>>; Homecentre Moehhstk <[email-masked]<mailto:[email-masked]>>; Vinod Maurya <[email-masked]<mailto:[email-masked]>>; Prabakaran Rajagopal <[email-masked]<mailto:[email-masked]>>; Mohamed Yassin <[email-masked]<mailto:[email-masked]>>; Mohamedashraf salem <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order # 9779918179 - Adnan 0506853629 - 160930971 - Sheep Skin Fur Rug 110x180cm - Dark Beige

Dear Ahmed / Ebtehal,

Please look into the below matter since the customer visited the store again today to follow up and we rejected his claim still he doesn't agree and need an URGENT call back on the below number.

case submitted on google sheet.

Please do the needful.

0521090162

Thanks

aimar

________________________________

From: Prabakaran Rajagopal <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 28, 2021 3:26 PM
To: Sandeep Amle <[email-masked]<mailto:[email-masked]>>; Homecentre Moehhstk <[email-masked]<mailto:[email-masked]>>; Vinod Maurya <[email-masked]<mailto:[email-masked]>>
Cc: Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; HCMOE CSD <[email-masked]<mailto:[email-masked]>>; Surinder Singh <[email-masked]<mailto:[email-masked]>>; Kingston Jeyapaul <[email-masked]<mailto:[email-masked]>>; Nookaraju Chintapalli <[email-masked]<mailto:[email-masked]>>; Vijaya Sundram <[email-masked]<mailto:[email-masked]>>; Kamal Kannan <[email-masked]<mailto:[email-masked]>>; Einwe Phyo <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order # 9779918179 - Adnan 0506853629 - 160930971 - Sheep Skin Fur Rug 110x180cm - Dark Beige

Dear Vinod,

Can you please check on the same with supplier. If required wash care symbols to be updated.

Dear Sandeep,

This is repeat items running for long time, we should not have any issue.

Best Regards,

Prabakaran

From: Sandeep Amle <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 28, 2021 11:08 AM
To: Homecentre Moehhstk <[email-masked]<mailto:[email-masked]>>; Prabakaran Rajagopal <[email-masked]<mailto:[email-masked]>>
Cc: Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; HCMOE CSD <[email-masked]<mailto:[email-masked]>>; Surinder Singh <[email-masked]<mailto:[email-masked]>>; Kingston Jeyapaul <[email-masked]<mailto:[email-masked]>>; Nookaraju Chintapalli <[email-masked]<mailto:[email-masked]>>; Vijaya Sundram <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order # 9779918179 - Adnan 0506853629 - 160930971 - Sheep Skin Fur Rug 110x180cm - Dark Beige

@Prabakaran Rajagopal<mailto:[email-masked]>

Kindly advise on trailing  mail; randomly I have checked 4 pcs in SOH; No issue observed as mentioned.

Invoice is year old ;

Website Desc:

Thanks & Regards,
 Sandeep Amle

 Logistic Executive- QC Inspection

 ' :  +971 4 8215908 |  (: +971 526110448

*: [email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homecentrestores.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cbab8388eb4ad4306d48608d92f28fef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637592675386032030%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BPcIV3nOkD46%2Fg%2Bu3cEPnEj0Grw2pBGM4jxGBM%2FcXZA%3D&reserved=0>

From: Homecentre Moehhstk <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 27, 2021 7:42 PM
To: Prabakaran Rajagopal <[email-masked]<mailto:[email-masked]>>; Sandeep Amle <[email-masked]<mailto:[email-masked]>>
Cc: Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; HCMOE CSD <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order # 9779918179 - Adnan 0506853629 - 160930971 - Sheep Skin Fur Rug 110x180cm - Dark Beige

Dear team,

Please update

Thanks & Regards

keith

MOE

EX: 2555

Mob:

[email-masked]<mailto:[email-masked]>

________________________________

From: Homecentre Moehhstk
Sent: Saturday, April 24, 2021 9:46 PM
To: Prabakaran Rajagopal <[email-masked]<mailto:[email-masked]>>; Sandeep Amle <[email-masked]<mailto:[email-masked]>>
Cc: Walid Abdelhamid mohamed sel Shehata <[email-masked]<mailto:[email-masked]>>; HCMOE CSD <[email-masked]<mailto:[email-masked]>>
Subject: Order # 9779918179 - Adnan 0506853629 - 160930971 - Sheep Skin Fur Rug 110x180cm - Dark Beige

Hi Mr Sandeep  & Praba,

We have 1 customer complain regarding 1 carpet  - Order # 9779918179 - Adnan 0506853629 -  160930971 - Sheep Skin Fur Rug 110x180cm - Dark Beige. As per customer he followed the wash care instruction of hand washing the carpet & after they done the washing the carpet leather become stiff & the furs become rough. The texture was not the same when they first bought the item. Wash care instruction shows its okay for hand wash - kindly advise & suggest because customer wants refund for the item.

Thanks & Regards

Keith

MOE

EX: 2555

Mob:

[email-masked]<mailto:[email-masked]>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cbab8388eb4ad4306d48608d92f28fef5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637592675386041987%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6FzdykCKSDHsT%2BUnnJTatCppY0Her6dgEZB1LmRDtaI%3D&reserved=0>
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