Subject: Daily performance summary for LiveSalesman team for Jun 13th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Jun 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 13th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 30 | 0 | 0 | 30
Hasan Nour | 13 | 0 | 0 | 0 | 0 | 13
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 18 | 18
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 11 | 0 | 18 | 29
Abu Sufian | 0 | 1 | 29 | 0 | 0 | 30
Adam musa yagoub yousif | 0 | 1 | 17 | 0 | 0 | 18
Jok Kuol | 0 | 3 | 30 | 0 | 0 | 33
Mohammad Faizan | 0 | 3 | 17 | 0 | 0 | 20
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 12 | 0 | 4 | 19
Sreelal.t CT | 0 | 6 | 25 | 0 | 0 | 31
Waseem Ahemad . Khan | 0 | 2 | 21 | 0 | 0 | 23
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 3 | 3
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 13 | 19 | 192 | 0 | 44 | 268

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delivery Status | 64
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 17
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 2
| | Refunds after Return | 3
| | Return item not received | 1
| | Return Request Initiation | 9
Customer Services Total | | | 107
Mattress Related | Post-Sales | Product Complaints | 2
Mattress Related Total | | | 2
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 2
| | Offers | 2
| | Payment Methods | 2
| | Store Availability | 23
| | Store Location | 4
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 8
| | Delivery Time | 6
| Product Related | (blank) | 4
| | Combo | 2
| | Pricing | 2
| | Product Specification | 46
PreSales Total | | | 106
Grand Total | | | 221

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Niren Dsouza | 0 | 0 | 0 | 2 | 0 | 0 | 2
Amr Khalil | 0 | 4 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 2 | 1 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 13 | 2 | 0 | 0 | 0 | 0 | 15
Grand Total | 15 | 7 | 0 | 2 | 0 | 0 | 24

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 7 | 2 | 1 | 0 | 3 | 1 | 14
Adam musa yagoub yousif | 1 | 3 | 0 | 0 | 4 | 3 | 11
Abu Sufian | 1 | 4 | 0 | 3 | 0 | 1 | 9
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 0 | 1 | 0 | 6
Waseem Ahemad . Khan | 4 | 1 | 2 | 3 | 0 | 0 | 10
Jok Kuol | 3 | 0 | 0 | 1 | 0 | 0 | 4
Ibrahem Mahmoud | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 12 | 3 | 7 | 8 | 5 | 55

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 25 | 0 | 1 | 2 | 1 | 1 | 30
Sreelal.t CT | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohammed Ali | 14 | 1 | 2 | 3 | 1 | 0 | 21
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 1 | 0 | 0 | 0 | 2
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 41 | 1 | 5 | 5 | 3 | 1 | 56

Please feel free to reach out for any further clarifications.