Subject: Daily performance summary for LiveSalesman team for Jun 12th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 09:05:04 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 12th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Amr Khalil | 0 | 23 | 23
Mohammed Ali | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0
Malek Hosan | 0 | 20 | 20
Hasan Nour | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Mohd Iqbal | 0 | 12 | 12
RAMI KASSAM | 0 | 12 | 12
Saleh Ahmed | 0 | 9 | 9
Grand Total | 0 | 76 | 76

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | (blank) | 6
| | Delayed Delivery (HH) | 1
| | Delivery Status | 5
| Product Complaint | (blank) | 8
| Refunds and Cancelations | (blank) | 8
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 35
Grand Total | | | 35

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 1 | 0 | 1 | 2 | 0 | 1 | 5
Amr Khalil | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 1 | 2 | 0 | 3 | 8

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 12 | 2 | 2 | 5 | 3 | 21 | 45
RAMI KASSAM | 14 | 4 | 4 | 5 | 2 | 7 | 36
Saleh Ahmed | 5 | 2 | 1 | 5 | 2 | 10 | 25
Malek Hosan | 12 | 5 | 0 | 3 | 1 | 8 | 29
Yahkoob Erachat | 8 | 4 | 0 | 6 | 2 | 8 | 28
Mohd Iqbal | 9 | 8 | 6 | 1 | 2 | 4 | 30
Amr Khalil | 18 | 3 | 0 | 0 | 0 | 0 | 21
Grand Total | 78 | 28 | 13 | 25 | 12 | 58 | 214

Please feel free to reach out for any further clarifications.