Subject: Daily performance summary for LiveSalesman team for Jun 12th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Jun 2021 09:01:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 12th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 50 | 0 | 0 | 50
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 5 | 0 | 0 | 5
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 5 | 0 | 8 | 13
Ankit Kumar | 0 | 0 | 13 | 0 | 17 | 30
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 7 | 0 | 0 | 0 | 0 | 7
Adam musa yagoub yousif | 0 | 1 | 22 | 0 | 0 | 23
Jok Kuol | 0 | 3 | 27 | 0 | 0 | 30
Mohammad Faizan | 0 | 1 | 31 | 0 | 0 | 32
Sreelal.t CT | 0 | 4 | 27 | 0 | 0 | 31
Waseem Ahemad . Khan | 0 | 5 | 35 | 0 | 0 | 40
Mohd Iqbal | 0 | 0 | 0 | 0 | 1 | 1
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 14 | 215 | 0 | 26 | 262

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 36
| | Partial Delivery | 1
| | Reschedule Delivery | 4
| Product Complaint | Complaint outside Warranty | 2
| | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 13
| | Refund for Other reason | 2
| | Refunds after Return | 3
| | Return Request Initiation | 6
Customer Services Total | | | 81
Mattress Related | Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 1
No Answer Total | | | 22
No Answer | No Answer | No Answer | 22
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 1
| | Offers | 4
| | Payment Methods | 3
| | Promo Code | 2
| | Store Availability | 32
| | Store Location | 9
| | Using Shukran Points | 1
| | Website/App Issues | 6
| Policy Related | Delivery Cost | 17
| | Delivery Time | 5
| | Return Policy | 4
| Product Related | Combo | 2
| | Product Specification | 54
PreSales Total | | | 141
Grand Total | | | 245

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Niren Dsouza | 0 | 0 | 0 | 2 | 0 | 0 | 2
Amr Khalil | 1 | 3 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 10 | 3 | 0 | 2 | 0 | 0 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 4 | 2 | 1 | 1 | 1 | 1 | 10
Adam musa yagoub yousif | 3 | 1 | 0 | 1 | 2 | 3 | 10
Abu Sufian | 2 | 1 | 1 | 2 | 0 | 1 | 7
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 0 | 0 | 1 | 0 | 7
Ankit Kumar | 0 | 1 | 0 | 0 | 1 | 0 | 2
Waseem Ahemad . Khan | 5 | 0 | 3 | 2 | 0 | 0 | 10
Ibrahem Mahmoud | 1 | 0 | 2 | 0 | 0 | 0 | 3
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 22 | 7 | 7 | 6 | 5 | 5 | 52

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 13 | 1 | 0 | 2 | 0 | 1 | 17
Sreelal.t CT | 0 | 0 | 0 | 2 | 1 | 0 | 3
Waseem Ahemad . Khan | 1 | 0 | 1 | 0 | 1 | 0 | 3
Mohammed Ali | 6 | 2 | 3 | 3 | 0 | 0 | 14
Jok Kuol | 1 | 0 | 1 | 0 | 0 | 0 | 2
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 3 | 5 | 7 | 2 | 1 | 41

Please feel free to reach out for any further clarifications.