Subject: Re: Defective Item - 29041101010920210510 .
From: Niren Dsouza <[email-masked]>
To: Mansoor Khan <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, Shadabahmed Khan <[email-masked]>
Date: Sat, 12 Jun 2021 01:43:41 -0700 (MST)

Hi Mansoor, 
The team is scheduled to visit the cx today to replace the entire piece. 
Team has also contacted the cx on 9th June. 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "Mansoor Khan" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "murtaza kutiyanawala" <[email-masked]>, "Shadabahmed Khan" <[email-masked]> 
Sent: Saturday, June 12, 2021 1:02:33 PM 
Subject: RE: Defective Item - 29041101010920210510 . 

Hi Niren , 

Order number 29041101010920210510 . 

Regards, 

Mansoor khan 

From: Niren Dsouza <[email-masked]> 
Sent: Thursday, June 10, 2021 8:31 PM 
To: Mansoor Khan <[email-masked]> 
Cc: Murtaza Kutiyanawala <[email-masked]>; Shadab Ahmed Khan <[email-masked]> 
Subject: Re: Defective Item - NAED50006205437-1 

External email sender, please take precaution. 

Hi Mansoor, 

Could you please provide the order number to investigate further? 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

From: "Mansoor Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Niren Dsouza" < [ mailto:[email-masked] | [email-masked] ] >, "murtaza kutiyanawala" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shadabahmed Khan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 10, 2021 8:27:53 PM 
Subject: FW: Defective Item - NAED50006205437-1 

Hi Niren, 

Can we check what is the update from the technician? 

Regards, 

Mansoor Khan. 

From: Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 10, 2021 6:32 PM 
To: Khent Logarta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] >; Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] >; Manojkrishna Eswaramurthy < [ mailto:[email-masked] | [email-masked] ] >; Marwa Adel Naoum Osman < [ mailto:[email-masked] | [email-masked] ] >; Shahzaib Maqbool < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Defective Item - NAED50006205437-1 

External email sender, please take precaution. 

Hi [ mailto:[email-masked] | @Mansoor Khan ] Any update on this? 

Many Thanks 

Sanchit 

On Wed, Jun 9, 2021 at 8:06 PM Khent Logarta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Mansoor, 

As per the customer that technician came but did not do anything. 

Can you please check and update us about this? 

On Tue, Jun 8, 2021 at 2:42 PM Khent Logarta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Any update on this? 

On Mon, Jun 7, 2021 at 1:07 PM Khent Logarta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Please make sure this is done tomorrow. 

On Sun, Jun 6, 2021 at 2:44 PM Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

[ mailto:[email-masked] | @Khent Logarta ] we will arrange technician to check on 8 th June. 

Regards, 

Mansoor Khan 

From: Khent Logarta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 6, 2021 2:03 PM 
To: Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] >; Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] >; Manojkrishna Eswaramurthy < [ mailto:[email-masked] | [email-masked] ] >; Marwa Adel Naoum Osman < [ mailto:[email-masked] | [email-masked] ] >; Shahzaib Maqbool < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Defective Item - NAED50006205437-1 

External email sender, please take precaution. 

This is the video shared by the customer. 

It's about the item not stretching or folding properly. 

Your team may contact the customer directly to understand the issue. 

On Sun, Jun 6, 2021 at 1:44 PM Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Kit, 

What is the defect , Did customer specify anything? 

Regards, 

Mansoor Khan. 

From: Khent Logarta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 6, 2021 1:20 PM 
To: Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] >; Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] >; Manojkrishna Eswaramurthy < [ mailto:[email-masked] | [email-masked] ] >; Marwa Adel Naoum Osman < [ mailto:[email-masked] | [email-masked] ] >; Shahzaib Maqbool < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Defective Item - NAED50006205437-1 

External email sender, please take precaution. 

This is pending for 7 days now. 

Can we please have a reply? 

On Sat, Jun 5, 2021 at 4:32 PM Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Partner 

2nd Reminder 

Many Thanks 

Sanchit 

On Thu, Jun 3, 2021 at 4:48 PM Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

[ mailto:[email-masked] | @Mansoor Khan ] Any update on this? 

Many Thanks 

Sanchit 

On Wed, Jun 2, 2021 at 2:45 PM Khent Logarta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Mansoor, 

This is a sofa bed case. Can you please confirm which number did you call? 

On Wed, Jun 2, 2021 at 12:38 PM Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

[ mailto:[email-masked] | @Sanchit
 Gandotra ] The customer is not complaining about the headboard, the customer is complaining that he did not received the mattress customer is claiming that the mattress and the pillow come with the bed and that’s what he saw in Noon web site. 

I tried explaining that the mattress is sold separately but customer is not ready to listen. 

We are closing this complaining about the headboard. 

Regards, 

Mansoor Khan. 

From: Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 1, 2021 3:22 PM 
To: Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] >; Manojkrishna Eswaramurthy < [ mailto:[email-masked] | [email-masked] ] >; Kit Logarta < [ mailto:[email-masked] | [email-masked] ] >; Marwa Adel Naoum Osman < [ mailto:[email-masked] | [email-masked] ] >; Shahzaib Maqbool < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Defective Item - NAED50006205437-1 

External email sender, please take precaution. 

Hi [ mailto:[email-masked] | @Mansoor Khan ] PFA the images . 

Many Thanks 

Sanchit 

On Sun, May 30, 2021 at 7:50 PM Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Sanchit, 

Kindly share the images. 

Regards, 

Mansoor Khan. 

From: Sanchit Gandotra < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 30, 2021 5:31 PM 
To: Mansoor Khan < [ mailto:[email-masked] | [email-masked] ] >; Shadab Ahmed Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manojkrishna Eswaramurthy < [ mailto:[email-masked] | [email-masked] ] >; Kit Logarta < [ mailto:[email-masked] | [email-masked] ] >; Marwa Adel Naoum Osman < [ mailto:[email-masked] | [email-masked] ] >; Shahzaib Maqbool < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Defective Item - NAED50006205437-1 

External email sender, please take precaution. 

Hi Partner 

As per customer the item is defective . 

Kindly arrange the visit to check the item . 

Many Thanks 

Sanchit 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com