Subject: Daily performance summary for LiveSalesman team for Jun 11th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 09:05:04 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 11th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0
Yahkoob Erachat | 0 | 11 | 11
RAMI KASSAM | 0 | 15 | 15
Javed Aslam | 0 | 30 | 30
Mohammed Ali | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Hasan Nour | 1 | 0 | 1
Waseem Ahemad . Khan | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Grand Total | 1 | 56 | 57

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Delayed Delivery (Furniture) | 2
| | Delivery Status | 17
| | Partial Delivery | 1
| Product Complaint | (blank) | 7
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 2
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 45
PreSales | Other Enquiry | Payment Methods | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
PreSales Total | | | 5
Grand Total | | | 50

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 1 | 1 | 2 | 1 | 0 | 1 | 6
Amr Khalil | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 1 | 2 | 1 | 0 | 3 | 9

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 25 | 7 | 5 | 5 | 3 | 26 | 71
RAMI KASSAM | 13 | 5 | 1 | 3 | 1 | 8 | 31
Saleh Ahmed | 5 | 1 | 3 | 4 | 4 | 8 | 25
Yahkoob Erachat | 13 | 2 | 3 | 7 | 8 | 11 | 44
Malek Hosan | 6 | 0 | 0 | 2 | 0 | 3 | 11
Qeyamuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohd Iqbal | 7 | 6 | 1 | 0 | 2 | 2 | 18
Amr Khalil | 8 | 2 | 0 | 0 | 0 | 0 | 10
Grand Total | 77 | 23 | 13 | 21 | 18 | 59 | 211

Please feel free to reach out for any further clarifications.