Subject: Daily performance summary for LiveSalesman team for Jun 11th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Jun 2021 09:01:06 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 11th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 16 | 0 | 4 | 21
Ibrahem Mahmoud | 0 | 0 | 10 | 0 | 0 | 10
Amir Aziz | 2 | 0 | 0 | 5 | 0 | 7
Ankit Kumar | 11 | 0 | 6 | 0 | 7 | 24
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 3 | 3
Jok Kuol | 0 | 1 | 20 | 0 | 3 | 24
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 2 | 25 | 0 | 0 | 27
Abu Sufian | 0 | 0 | 27 | 0 | 0 | 27
Adam musa yagoub yousif | 0 | 0 | 16 | 0 | 0 | 16
Grand Total | 15 | 4 | 120 | 5 | 17 | 161

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 38
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 1
| | Return Request Initiation | 2
Customer Services Total | | | 51
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | (blank) | 4
| | Offers | 1
| | Payment Methods | 3
| | Store Availability | 12
| | Store Location | 8
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 3
| | Delivery Time | 5
| | Return Policy | 2
| Product Related | (blank) | 2
| | Combo | 1
| | Pricing | 2
| | Product Specification | 47
PreSales Total | | | 92
Grand Total | | | 146

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Niren Dsouza | 0 | 0 | 0 | 2 | 0 | 0 | 2
Hasan Nour | 10 | 17 | 10 | 0 | 0 | 0 | 37
Amr Khalil | 4 | 0 | 0 | 0 | 0 | 0 | 4
Ankit Kumar | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 18 | 17 | 10 | 2 | 0 | 0 | 47

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 3 | 1 | 0 | 1 | 3 | 1 | 9
Adam musa yagoub yousif | 4 | 0 | 0 | 1 | 2 | 2 | 9
Abu Sufian | 3 | 0 | 2 | 3 | 0 | 2 | 10
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 0 | 0 | 1 | 0 | 7
Ankit Kumar | 1 | 1 | 1 | 0 | 1 | 0 | 4
Waseem Ahemad . Khan | 2 | 2 | 3 | 1 | 0 | 0 | 8
Mohammad Faizan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ibrahem Mahmoud | 0 | 0 | 2 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 5 | 9 | 6 | 7 | 5 | 51

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 1 | 0 | 0 | 0 | 1 | 3
Sreelal.t CT | 4 | 0 | 1 | 3 | 0 | 0 | 8
Mohammed Ali | 4 | 2 | 3 | 2 | 0 | 0 | 11
Ankit Kumar | 2 | 1 | 0 | 1 | 0 | 0 | 4
Waseem Ahemad . Khan | 2 | 1 | 0 | 0 | 0 | 0 | 3
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 5 | 4 | 6 | 0 | 1 | 31

Please feel free to reach out for any further clarifications.