Subject: Daily performance summary for LiveSalesman team for Jun 10th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Jun 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 10th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 19 | 0 | 3 | 27
Amr Khalil | 7 | 0 | 0 | 0 | 0 | 7
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 2 | 0 | 0 | 2
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 16 | 0 | 11 | 28
Amir Aziz | 4 | 0 | 0 | 6 | 0 | 10
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 24 | 0 | 2 | 27
Abu Sufian | 0 | 2 | 25 | 0 | 0 | 27
Adam musa yagoub yousif | 0 | 6 | 17 | 0 | 0 | 23
Mohammad Faizan | 0 | 3 | 15 | 0 | 0 | 18
Sreelal.t CT | 0 | 1 | 10 | 0 | 9 | 20
Ibrahem Mahmoud | 0 | 0 | 8 | 0 | 0 | 8
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 1
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Niren Dsouza | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 11 | 19 | 137 | 6 | 27 | 200

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 2
| | Delivery Status | 54
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 6
| | Refund for Other reason | 1
| | Return item not received | 1
| | Return Request Initiation | 4
Customer Services Total | | | 83
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 14
| Other Enquiry | Offers | 2
| | Payment Methods | 3
| | Store Availability | 12
| | Store Location | 5
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 3
| | Delivery Time | 3
| | Return Policy | 1
| Product Related | (blank) | 2
| | Combo | 2
| | Pricing | 1
| | Product Specification | 31
PreSales Total | | | 81
Grand Total | | | 167

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 2 | 0 | 0 | 0 | 1 | 0 | 3
Niren Dsouza | 0 | 0 | 1 | 1 | 0 | 0 | 2
Hasan Nour | 15 | 19 | 1 | 0 | 0 | 0 | 35
Amr Khalil | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 22 | 19 | 2 | 1 | 1 | 0 | 45

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 3 | 1 | 0 | 3 | 1 | 1 | 9
Abu Sufian | 3 | 2 | 1 | 3 | 0 | 2 | 11
Adam musa yagoub yousif | 5 | 0 | 0 | 1 | 2 | 1 | 9
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 2 | 0 | 0 | 8
Waseem Ahemad . Khan | 1 | 3 | 2 | 1 | 0 | 0 | 7
Mohammad Faizan | 1 | 0 | 1 | 0 | 0 | 0 | 2
Ankit Kumar | 2 | 2 | 0 | 0 | 0 | 0 | 4
Ibrahem Mahmoud | 0 | 4 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 13 | 4 | 10 | 3 | 4 | 56

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 1 | 0 | 0 | 0 | 1 | 3
Waseem Ahemad . Khan | 3 | 1 | 0 | 0 | 1 | 0 | 5
Sreelal.t CT | 4 | 1 | 1 | 2 | 0 | 0 | 8
Mohammed Ali | 7 | 1 | 4 | 1 | 0 | 0 | 13
Ankit Kumar | 8 | 0 | 0 | 1 | 0 | 0 | 9
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 4 | 5 | 4 | 1 | 1 | 41

Please feel free to reach out for any further clarifications.