Subject: RE: Goodwill pending
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: Yahia Taha <[email-masked]>
Date: Thu, 10 Jun 2021 06:55:04 +0000

Hi Niren,
We need the lats mile team update; we cannot do the manual refund without last mile team update.

Thank you.

Example :

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
01/06/21
Manual refund
Qeyamuddin
6299733034
257
2567155
Added on goodwill sheet
01/06/21
Refund
Saleh
6253129366
499
2414838
WWD item wrong escalation
02/06/21
Manual refund
Khalil
6480732270
738.65
2504163
WWD item wrong escalation
2571333
Manual refund
yahkoob
6302628841
138 sar
refund for one item is not credited.
163051073 - - Iris 3-Piece Printed Microfibre Single Duvet Cover Set - 135x20 cx says he returned all item with one team.
2642295
Manual refund
yahkoob
6310623096
150 sar
03/06/2021
Manual refund
Javed
6278915727
(SAR 183)
2287114
04/06/2021
Manual refund
yahkoob
6285433077
378 SAR
2392124
refund for one item:
162887608 - - Claudia Ottoman with Storage
04/06/2021
Manual refund
Saleh
6293711318
164
2492081
refund
04/07/2021
Manual refund
Rami
6299733034
257
2567155
refund
04/06/2021
Manual refund
Javed
6286798008
235.6
2629582
04/07/2021
Manual refund
yahkoob
6310623096
150 sar
2642295
Jira ticket has been raised. REL-143661 - #6310623096-Need refund delivery charge SR 150<https://landmark.atlassian.net/browse/REL-143661>
04/08/2021
Manual refund
Rami
6299733034
257
2567155
refund
Manual refund
Qeyamuddin
6307411952
123 and 53
2672337
53 ones reached warehouse and 123 status is pickup reshceduled one month has passed

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Niren Dsouza <[email-masked]>
Sent: Monday, June 07, 2021 6:31 PM
To: Yahia Taha <[email-masked]>
Cc: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Subject: Goodwill pending

External email sender, please take precaution.
Hi Yahia,

Please find the following which need approval for goodwill refund:
Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
01/06/21
Manual refund
Qeyamuddin
6299733034
257
2567155
wrong item delivered, pickup reschedueld,
01/06/21
Refund
Saleh
6253129366
499
2414838
Refund
02/06/21
Manual refund
Khalil
6480732270
738.65
2504163
Reached warehouse as the Cx confirms collection, no response from warehouse, the return request was on 20/7/2020.
2571333
Manual refund
yahkoob
6302628841
138 sar
refund for one item is not credited.
163051073 - - Iris 3-Piece Printed Microfibre Single Duvet Cover Set - 135x20 cx says he returned all item with one team.
2642295
Manual refund
yahkoob
6310623096
150 sar
03/06/2021
Manual refund
Javed
6278915727
(SAR 183)
2287114
04/06/2021
Manual refund
yahkoob
6285433077
378 SAR
2392124
refund for one item:
162887608 - - Claudia Ottoman with Storage
04/06/2021
Manual refund
Saleh
6293711318
164
2492081
refund
04/07/2021
Manual refund
Rami
6299733034
257
2567155
refund
04/06/2021
Manual refund
Javed
6286798008
235.6
2629582
04/07/2021
Manual refund
yahkoob
6310623096
150 sar
2642295
refund for the delivery charge
04/08/2021
Manual refund
Rami
6299733034
257
2567155
refund
Manual refund
Qeyamuddin
6307411952
123 and 53
2672337
53 ones reached warehouse and 123 status is pickup reshceduled one month has passed

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
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