Subject: Daily performance summary for LiveSalesman team for Jun 9th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Jun 2021 09:05:04 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 9th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Hasan Nour | 8 | 0 | 8
Amr Khalil | 0 | 17 | 17
Saleh Ahmed | 0 | 10 | 10
Javed Aslam | 0 | 12 | 12
RAMI KASSAM | 0 | 14 | 14
Mohd Iqbal | 0 | 13 | 13
Mohammed Ali | 0 | 0 | 0
Malek Hosan | 0 | 19 | 19
Yahkoob Erachat | 0 | 14 | 14
Abu Sufian | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Ankit Kumar | 0 | 1 | 1
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0
Grand Total | 8 | 100 | 108

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | (blank) | 9
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 14
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 6
| Refunds and Cancelations | (blank) | 1
| | Refund for Other reason | 1
| | Return item not received | 2
| | Return Request Initiation | 1
Customer Services Total | | | 54
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
PreSales | Other Enquiry | Payment Methods | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 3
PreSales Total | | | 6
Grand Total | | | 61

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 2 | 3
Hasan Nour | 1 | 3 | 1 | 0 | 0 | 1 | 6
Niren Dsouza | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 1 | 3 | 2 | 0 | 1 | 3 | 10

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 8 | 2 | 1 | 0 | 0 | 6 | 17
Javed Aslam | 17 | 4 | 3 | 2 | 3 | 16 | 45
RAMI KASSAM | 2 | 2 | 2 | 3 | 3 | 6 | 18
Saleh Ahmed | 12 | 8 | 5 | 3 | 7 | 11 | 46
Yahkoob Erachat | 14 | 2 | 3 | 2 | 6 | 11 | 38
Mohd Iqbal | 36 | 4 | 0 | 2 | 1 | 3 | 46
Amr Khalil | 16 | 1 | 0 | 0 | 1 | 0 | 18
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 106 | 23 | 14 | 12 | 21 | 53 | 229

Please feel free to reach out for any further clarifications.