Subject: Daily performance summary for LiveSalesman team for Jun 9th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Jun 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 9th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 9 | 21 | 0 | 7 | 37
Hasan Nour | 12 | 0 | 0 | 0 | 0 | 12
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 2 | 0 | 17 | 19
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 2 | 32 | 0 | 0 | 34
Adam musa yagoub yousif | 0 | 4 | 29 | 0 | 0 | 33
Ankit Kumar | 0 | 1 | 14 | 0 | 16 | 31
Mohammad Faizan | 0 | 2 | 24 | 0 | 0 | 26
Sreelal.t CT | 0 | 4 | 27 | 0 | 0 | 31
Amir Aziz | 0 | 0 | 0 | 14 | 0 | 14
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 2 | 2
Grand Total | 12 | 22 | 149 | 14 | 43 | 240

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 59
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 2
| | Complaint within Warranty | 18
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Return Request Initiation | 6
Customer Services Total | | | 95
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 6
| Other Enquiry | Offers | 4
| | Payment Methods | 5
| | Store Availability | 11
| | Using Shukran Points | 3
| | Website/App Issues | 7
| Policy Related | Delivery Cost | 5
| | Delivery Time | 4
| Product Related | (blank) | 6
| | Product Specification | 48
PreSales Total | | | 99
Grand Total | | | 196

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Niren Dsouza | 0 | 0 | 2 | 0 | 0 | 0 | 2
Amir Aziz | 0 | 0 | 2 | 0 | 0 | 0 | 2
Hasan Nour | 27 | 11 | 0 | 0 | 0 | 0 | 38
Grand Total | 27 | 11 | 4 | 0 | 0 | 0 | 42

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Sreelal.t CT | 6 | 0 | 0 | 3 | 0 | 1 | 10
Abu Sufian | 1 | 2 | 2 | 4 | 0 | 3 | 12
Adam musa yagoub yousif | 1 | 0 | 0 | 2 | 1 | 1 | 5
Ankit Kumar | 2 | 4 | 0 | 2 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 9 | 0 | 1 | 1 | 0 | 0 | 11
Waseem Ahemad . Khan | 5 | 5 | 2 | 0 | 0 | 0 | 12
Jok Kuol | 0 | 1 | 1 | 0 | 0 | 0 | 2
Mohammad Faizan | 3 | 3 | 0 | 0 | 0 | 0 | 6
Ibrahem Mahmoud | 2 | 2 | 0 | 0 | 0 | 0 | 4
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 29 | 18 | 6 | 12 | 1 | 5 | 71

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 13 | 1 | 1 | 1 | 1 | 1 | 18
Mohammed Ali | 13 | 5 | 1 | 1 | 0 | 0 | 20
Sreelal.t CT | 0 | 0 | 2 | 1 | 0 | 0 | 3
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 29 | 6 | 4 | 3 | 1 | 1 | 44

Please feel free to reach out for any further clarifications.