Subject: Fwd: [#2681580] - Conversation with Qutub
From: Niren Dsouza <[email-masked]>
To: jok kuol <[email-masked]>
Date: Wed, 9 Jun 2021 03:01:37 -0700 (MST)

Please check. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "radhika jawle" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "HomeBox Customercare UAE" <[email-masked]>, "Home Box" <[email-masked]>, "Ankit Arora" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]> 
Sent: Tuesday, June 8, 2021 6:26:16 PM 
Subject: RE: [#2681580] - Conversation with Qutub 

Hi [ mailto:[email-masked] | 
@Niren Dsouza ] , 

Please update the team to send the complaint to delivery department and not the CCC manager and send email to delivery team. 

	

Call ID 	

Call Date 	

Invoice No 	

Cust Name 	

Cust Mobile 	

Reason 	

Sub Reason 	

Sub Sub Reason 	

Call Status 	

Call By 	

User Loc. 	

Call Detail 	

Closing Notes 	

Appr. Dept 	

Appr. Reason 	

Appr. Flag 	

Appr Notes 	

Appr.Date 	

Closed By 	

Closed Date 	

PendingNote No 	

Followup 

2859304 	

6/7/2021 11:05:03 AM 	

29020201694820210604 	

QUTUBUDDIN MR 	

0545848281 	

Complaints 	

Damages After Delivery 	

Refixing 	

Open 	

SAURABH DADU 	

UAE 	

Issue in Patara multipurpose cabinet/shoe rack , back panel and front door size is not same and there is gap between two doors. 	

CCC Manager 	

Refixing 	

Only Forwarded 	

	

		

Thanks & Regards, 

From: Home Box <[email-masked]> 
Sent: Tuesday, June 08, 2021 2:41 PM 
To: Murtaza Kutiyanawala <[email-masked]>; Radhika Jawle <[email-masked]> 
Cc: HomeBox Customercare UAE <[email-masked]> 
Subject: Fwd: [#2681580] - Conversation with Qutub 

External email sender, please take precaution. 

Hi team 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2681580&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cc1d1fdd5199b45497ff808d92a69e03a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587456500117505%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wMdCR13V1sDvl0GZsQY9mGCrvGtE6Odjf9qcY6PX4as%3D&reserved=0 | #2681580 ] raised by Qutub ( [ mailto:[email-masked] | [email-masked] ] ). 

Order number : 29020201694820210604 
CRM: 2859304 

Item name Patara multipurpose cabinet/shoe rack 

Back panel and front door size is not same and there is gap between two doors. Kindly do needful. 

Thanks & Regards 

The Support Team 

On Mon, 7 Jun at 11:23 AM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi team 

​ 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2681580&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cc1d1fdd5199b45497ff808d92a69e03a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587456500117505%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wMdCR13V1sDvl0GZsQY9mGCrvGtE6Odjf9qcY6PX4as%3D&reserved=0 | 
#2681580 ] raised by Qutub ( [ mailto:[email-masked] | [email-masked] ] ). 

Order number : 29020201694820210604 
CRM: 2859304 

Item name Patara multipurpose cabinet/shoe rack 

Back panel and front door size is not same and there is gap between two doors. Kindly do needful. 

Thanks & Regards 

The Support Team 

BQ_BEGIN

On Mon, 7 Jun at 11:09 AM , Qutub < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Qutub 

Hi 

10:50 AM, 07th Jun 

	

waseem 

Hi Qutub .Thank you for choosing HomeBox. My name is waseem . How may I help you today? 

10:51 AM, 07th Jun 

	

Qutub 

10:51 AM, 07th Jun 

	

Qutub 

10:51 AM, 07th Jun 

	

Qutub 

Hi waseem 

10:51 AM, 07th Jun 

	

Qutub 

Please found the images which shows there is gap between two doors 

10:52 AM, 07th Jun 

	

Qutub 

After installation 

10:53 AM, 07th Jun 

	

waseem 

May I know the name of the item is that Kulltorp dresser ? 

10:53 AM, 07th Jun 

	

Qutub 

Patara multipurpose cabinet/shoe rack 

10:54 AM, 07th Jun 

	

Qutub 

For reference back panel and front door size is not same 

10:56 AM, 07th Jun 

	

waseem 

Please allow me a moment and I will check on this for you. 

10:57 AM, 07th Jun 

	

Qutub 

Ok thanks 
Please update how to proceed further 

10:58 AM, 07th Jun 

	

waseem 

Could you please share your email address ? 

11:04 AM, 07th Jun 

	

Qutub 

[ mailto:[email-masked] | [email-masked] ] 

11:05 AM, 07th Jun 

	

waseem 

I am really sorry for the inconvenience caused. I have raised complaint. Our team will contact you within 3 to 5 days for the same. For reference this is complaint number 2859304 for this order 29020201694820210604. 

11:07 AM, 07th Jun 

	

waseem 

Is there anything else I can assist you with today? 

11:07 AM, 07th Jun 

	

Qutub 

Thanks waiting for further response 

11:07 AM, 07th Jun 

	

waseem 

Please feel free to come back and chat with us if you have any queries in the future. 
Have a wonderful day! 

11:08 AM, 07th Jun 

	

View conversation in [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F492721975189743&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cc1d1fdd5199b45497ff808d92a69e03a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587456500127464%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LfnEyPiB925J3KqpmY6hZr77tRfTZglYZfasxsXxsuE%3D&reserved=0 | 
Freshchat ] 

BQ_END

2681580:1125156 
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