Subject: Fwd: MADA Rejected Transaction -
From: Niren Dsouza <[email-masked]>
To: syed ataullah <[email-masked]>, Amr Khalil <[email-masked]>, malek hosan <[email-masked]>, javed aslam <[email-masked]>, yahkoob erachat <[email-masked]>, saleh ahmed <[email-masked]>, Mohd Iqbal <[email-masked]>, "Rami Kassam" <[email-masked]>
Date: Wed, 9 Jun 2021 01:13:26 -0700 (MST)

Dear all, 

Please find attached bank confirmation for Mada failed transaction that the refund initiated by bank and it is on process, please close open cases related to the same (after confirming that it is includes in the sheet) by 

Sharing the retrieval reference number with the customer and inform that the amount will appear in his account within 14-21 days. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Yahia Taha" <[email-masked]> 
To: "Raneem Alqutub" <[email-masked]>, "Layan Shehadeh" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "HB.CCCKSA" <[email-masked]> 
Cc: "Sankar T" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Wednesday, June 9, 2021 12:32:09 PM 
Subject: RE: MADA Rejected Transaction - 

Dear all, 

Please find attached bank confirmation for Mada failed transaction that the refund initiated by bank and it is on process, please close open cases related to the same (after confirming that it is includes in the sheet) by 

Sharing the retrieval reference number with the customer and inform that the amount will appear in his account within 14-21 days. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Malik Ismail <[email-masked]> 
Sent: Tuesday, June 8, 2021 6:36 PM 
To: HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]>; Mohamad Wassim <[email-masked]> 
Cc: Sankar T <[email-masked]> 
Subject: MADA Rejected Transaction - 

Hi Team, 

Refund confirmation received today for attached MADA transactions done by Al Rajhi bank. 

In case any complaint , please inform customers to share the RRN and the authorization code with their issuing bank for updates. 

You may inform customers to expect the amount to appear in their account within 14 calendar days. 

Regards, 

Malik 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com