Subject: Daily performance summary for LiveSalesman team for Jun 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Jun 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 8th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0
Hasan Nour | 6 | 0 | 6
Javed Aslam | 0 | 35 | 35
Mohammed Ali | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0
Amr Khalil | 0 | 24 | 24
Mohd Iqbal | 0 | 13 | 13
RAMI KASSAM | 0 | 9 | 9
Saleh Ahmed | 0 | 8 | 8
Yahkoob Erachat | 0 | 12 | 12
Grand Total | 6 | 101 | 107

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 21
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 5
| | Return item not received | 2
| | Return Request Initiation | 2
Customer Services Total | | | 41
PreSales | Other Enquiry | Website/App Issues | 1
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 3
PreSales Total | | | 5
Grand Total | | | 46

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 2 | 3
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 1 | 1
Niren Dsouza | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 3 | 0 | 0 | 0 | 0 | 6
Grand Total | 3 | 4 | 0 | 0 | 1 | 3 | 11

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 10 | 1 | 2 | 0 | 1 | 7 | 21
Javed Aslam | 18 | 4 | 4 | 1 | 4 | 16 | 47
RAMI KASSAM | 2 | 3 | 3 | 1 | 2 | 7 | 18
Saleh Ahmed | 13 | 11 | 5 | 7 | 4 | 10 | 50
Yahkoob Erachat | 16 | 3 | 2 | 5 | 8 | 12 | 46
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohd Iqbal | 33 | 0 | 1 | 0 | 1 | 0 | 35
Qeyamuddin Lsm | 8 | 0 | 1 | 1 | 2 | 1 | 13
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 1 | 0 | 1
Amr Khalil | 7 | 1 | 0 | 0 | 0 | 0 | 8
Grand Total | 107 | 23 | 18 | 15 | 23 | 55 | 241

Please feel free to reach out for any further clarifications.