Subject: Fw: Follow up from LinkedIn
From: Saurabh Dadu <[email-masked]>
To: Niren HB LSM Dsouza <[email-masked]>
Date: Tue, 8 Jun 2021 14:36:21 +0000

WHATS THE REPLY FOR THIS???

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Saurabh Dadu
Sent: 08 June 2021 11:28 AM
To: Deepak Devasia <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; Niren HB LSM Dsouza <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Re: Follow up from LinkedIn

Checking

Regards,

Saurabh Dadu
LiveSalesman

On Jun 8, 2021, at 11:12 AM, Deepak Devasia <[email-masked]> wrote:

From: Ajay Antal <[email-masked]>
Sent: Tuesday, June 8, 2021 9:31 AM
To: Nalineedhar Kasibhatla <[email-masked]>; Sameer Sadiq <[email-masked]>; Faizal Maradeya <[email-masked]>; Ankit Arora <[email-masked]>; Deepak Devasia <[email-masked]>
Subject: FW: Follow up from LinkedIn

  AJAY ANTAL

  Chief Executive Officer

  T   :  +971 4 517 2300

  F   :  +971 4 517 2380

  E   :  [email-masked]<mailto:[email-masked]>

  Landmark Tower, Dubai Marina

  P.O.Box 282028, UAE.

 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CDeepak.Devasia%40landmarkgroup.com%7Cb9e66c46f6ff4d99cbf808d92a3ea27b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587270760333411%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ThzKAiaVe1HXaWgIa4zanJhdDPZHXMcgAstVzWMNeVM%3D&reserved=0>

Public

From: Vivek Rajukumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 08, 2021 8:35 AM
To: Ajay Antal <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Follow up from LinkedIn

Hi Ajay,

Trust you are doing well.

Please find below an email from a HomeBox online customer who hasn’t received his product that was scheduled to be delivered on 31st May. He reached out to me on LinkedIn to seek my help in resolving this issue. Can you please assign this case to someone who can resolve this issue asap. Order number and customer’s mobile number are included in the mail below. Thank you!

Warm Regards,

Vivek Rajukumar

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CDeepak.Devasia%40landmarkgroup.com%7Cb9e66c46f6ff4d99cbf808d92a3ea27b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587270760343365%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PB2ZHcZEH0tFBwUF1WjcNiMGg2%2FirmVG6gfSt%2FfVLvk%3D&reserved=0>

________________________________

From: Sapan Agarwal <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 8, 2021 7:46 AM
To: Vivek Rajukumar
Subject: Follow up from LinkedIn

External email sender, please take precaution.

 Dear Vivek

Thanks for reverting back to me on LinkedIn, appreciate it

Below is the summary of my struggle

  *   Placed an order (#9665320452, mobile# 0522782875) on the 29th of May using Home Box app
  *   Order to be delivered by 31st May.
  *   30th May, tracking number issued - clicking on it does not lead to status so I am guessing only shipping label was created and the package has not moved
  *   When I did not receive the package or any communication, I reached out to whatsapp chat - the agent said he escalated the issue and someone will call me within a day
  *   The above repeats everyday - I follow up on chat, the agent tells me he has escalated it and someone will call me shortly, no one calls
  *   I tried 800 number, the agent on phone gave me the same exact response

When I request cancellation and refund I am told since the package is out for delivery, hence it cannot be canceled.

So I am in a catch 22 situation - cannot cancel and don't know when the delivery will happen. My only available option is - keep following up every day and get the same response from a different agent each day

I believe this is a simple case of delayed delivery. All I need to know is when will the delivery likely happen, however after multiple attempts I still do not have clarity

I apologise reaching out to you randomly on linkedin with my sob story, but I am glad you are extending your help.

Sincere Gratitude

Sapan Agarwal

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com