Subject: RE: [#2681580] - Conversation with Qutub
From: Radhika Jawle <[email-masked]>
To: Niren Dsouza <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Ankit Arora <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Date: Tue, 8 Jun 2021 12:56:16 +0000

Hi @Niren Dsouza<mailto:[email-masked]>,

Please update the team to send the complaint to delivery department and not the CCC manager and send email to delivery team.

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
2859304
6/7/2021 11:05:03 AM
29020201694820210604
QUTUBUDDIN MR
0545848281
Complaints
Damages After Delivery
Refixing
Open
SAURABH DADU
UAE
Issue in Patara multipurpose cabinet/shoe rack , back panel and front door size is not same and there is gap between two doors.

CCC Manager
Refixing
Only Forwarded

Thanks & Regards,

From: Home Box <[email-masked]>
Sent: Tuesday, June 08, 2021 2:41 PM
To: Murtaza Kutiyanawala <[email-masked]>; Radhika Jawle <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#2681580] - Conversation with Qutub

External email sender, please take precaution.
Hi team
Please take a look at ticket #2681580<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2681580&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cc1d1fdd5199b45497ff808d92a69e03a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587456500117505%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wMdCR13V1sDvl0GZsQY9mGCrvGtE6Odjf9qcY6PX4as%3D&reserved=0> raised by Qutub ([email-masked]<mailto:[email-masked]>).

Order number : 29020201694820210604
CRM: 2859304

Item name Patara multipurpose cabinet/shoe rack

Back panel and front door size is not same and there is gap between two doors. Kindly do needful.

Thanks & Regards
The Support Team
On Mon, 7 Jun at 11:23 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi team
​
Please take a look at ticket #2681580<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2681580&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cc1d1fdd5199b45497ff808d92a69e03a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587456500117505%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wMdCR13V1sDvl0GZsQY9mGCrvGtE6Odjf9qcY6PX4as%3D&reserved=0> raised by Qutub ([email-masked]<mailto:[email-masked]>).

Order number : 29020201694820210604
CRM: 2859304

Item name Patara multipurpose cabinet/shoe rack

Back panel and front door size is not same and there is gap between two doors. Kindly do needful.

Thanks & Regards
The Support Team

On Mon, 7 Jun at 11:09 AM , Qutub <[email-masked]<mailto:[email-masked]>> wrote:
Qutub
[https://images.freshchat.com/30x30/fresh-chat-names/img/horses.png]
Hi
10:50 AM, 07th Jun
waseem
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]
Hi Qutub .Thank you for choosing HomeBox. My name is waseem . How may I help you today?
10:51 AM, 07th Jun
Qutub
[https://images.freshchat.com/30x30/fresh-chat-names/img/horses.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_9e912c0cee6e0dd7e7b5574c8a3d3aed78e53ecc237b89924daf07910c9d7c3a/img_1623048673191.jpeg]
10:51 AM, 07th Jun
Qutub
[https://images.freshchat.com/30x30/fresh-chat-names/img/horses.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_9e912c0cee6e0dd7e7b5574c8a3d3aed78e53ecc237b89924daf07910c9d7c3a/img_1623048699486.jpeg]
10:51 AM, 07th Jun
Qutub
[https://images.freshchat.com/30x30/fresh-chat-names/img/horses.png]
Hi waseem
10:51 AM, 07th Jun
Qutub
[https://images.freshchat.com/30x30/fresh-chat-names/img/horses.png]
Please found the images which shows there is gap between two doors
10:52 AM, 07th Jun
Qutub
[https://images.freshchat.com/30x30/fresh-chat-names/img/horses.png]
After installation
10:53 AM, 07th Jun
waseem
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]
May I know the name of the item is that Kulltorp dresser ?
10:53 AM, 07th Jun
Qutub
[https://images.freshchat.com/30x30/fresh-chat-names/img/horses.png]
Patara multipurpose cabinet/shoe rack
10:54 AM, 07th Jun
Qutub
[https://images.freshchat.com/30x30/fresh-chat-names/img/horses.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_9e912c0cee6e0dd7e7b5574c8a3d3aed78e53ecc237b89924daf07910c9d7c3a/img_1623048969753.jpeg]
For reference back panel and front door size is not same
10:56 AM, 07th Jun
waseem
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]
Please allow me a moment and I will check on this for you.
10:57 AM, 07th Jun
Qutub
[https://images.freshchat.com/30x30/fresh-chat-names/img/horses.png]
Ok thanks
Please update how to proceed further
10:58 AM, 07th Jun
waseem
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]
Could you please share your email address ?
11:04 AM, 07th Jun
Qutub
[https://images.freshchat.com/30x30/fresh-chat-names/img/horses.png]
[email-masked]<mailto:[email-masked]>
11:05 AM, 07th Jun
waseem
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]
I am really sorry for the inconvenience caused. I have raised complaint. Our team will contact you within 3 to 5 days for the same. For reference this is complaint number 2859304 for this order 29020201694820210604.
11:07 AM, 07th Jun
waseem
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]
Is there anything else I can assist you with today?
11:07 AM, 07th Jun
Qutub
[https://images.freshchat.com/30x30/fresh-chat-names/img/horses.png]
Thanks waiting for further response
11:07 AM, 07th Jun
waseem
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/W.png]
Please feel free to come back and chat with us if you have any queries in the future.
Have a wonderful day!
11:08 AM, 07th Jun
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F492721975189743&data=04%7C01%7Cradhika.jawle%40landmarkgroup.com%7Cc1d1fdd5199b45497ff808d92a69e03a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637587456500127464%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LfnEyPiB925J3KqpmY6hZr77tRfTZglYZfasxsXxsuE%3D&reserved=0>

2681580:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com