Subject: RE: Process Violation - Manual CIR AWB Creation Issue
From: Layan Shehadeh <[email-masked]>
To: Yahia Taha <[email-masked]>, Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>, "Rozan Abdelraziq" <[email-masked]>, "[email-masked]" <[email-masked]>, HB.CCCKSA <[email-masked]>
Cc: ArishLaila <[email-masked]>, Karim Asklany <[email-masked]>, Mohammad Ayaz <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Jessie Caparas <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, "Alexander Gomes" <[email-masked]>, Saurabh Dadu <[email-masked]>, Hasan Razakhan <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Ali Mkhaimer <[email-masked]>
Date: Mon, 7 Jun 2021 15:48:03 +0000

Hi Yahia,

the team was informed

BR,
________________________________
From: Yahia Taha [[email-masked]]
Sent: Monday, June 07, 2021 4:14 PM
To: Layan Shehadeh; Raneem Alqutub; Nada Hattar; Rozan Abdelraziq; [email-masked]; HB.CCCKSA
Cc: ArishLaila; Karim Asklany; Mohammad Ayaz; Ramesh Gottimukkala; Jessie Caparas; Mustehsan Siddiqui; Alexander Gomes; Saurabh Dadu; Hasan Razakhan
Subject: RE: Process Violation - Manual CIR AWB Creation Issue

Dear team

Please check below update and inform your team to follow the same, strictly not allowed to create manual AWBS.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Alexander Gomes <[email-masked]>
Sent: Monday, June 7, 2021 2:50 PM
To: Yahia Taha <[email-masked]>; Momen Elmassry <[email-masked]>; Mohamad Wassim <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Cc: ArishLaila <[email-masked]>; Karim Asklany <[email-masked]>; Mohammad Ayaz <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Hisham Hamdy <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Process Violation - Manual CIR AWB Creation Issue

Gentlemen,

We observe some of our agents are creating “Manual AWBs” even though system driven AWBs are available.

It is recommended that only Customer should be requested to create return request than we creating it thru our Customer Support agents.

This will eliminate wrong return from customer and complain as well as duplicate RMA numbers in System.

@Mustehsan Siddiqui<mailto:[email-masked]> – do let us know implications of removing Hybris manual RVP creation option from team.

Regards

Alex

From: Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 5, 2021 12:36 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Alexander Gomes <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Karim Asklany <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process Violation - Manual CIR AWB Creation Issue
Importance: High

Dear @Ramesh Gottimukkala<mailto:[email-masked]>,

We are facing a lot of difficulties due to manually AWB creation from Customer support.

Many shipments in KSA Ecom Returns are pending due to this issue and also we are keep on facing it on daily basis. (Attached is a fresh example for it)

While raising it to IT, As per them they are not having resolution for reflecting it in Sahla and shipments are piling up rapidly.

Its also impacting Customer refunds and increasing Freshdesk tickets against KSA Returns which is challenging.

Please need your support to take up this issue to avoid further impact on Returns.

Regards,
Mohammad Ayaz

From: Mohammad Ayaz
Sent: Thursday, May 20, 2021 5:44 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Subject: Process Violation - Manual CIR AWB Creation Issue
Importance: High

Dear @Ramesh Gottimukkala<mailto:[email-masked]>,

This email is to highlight the  major issue which we are facing for return shipments “Not in Sahla” is manual CIR AWB creation from CS team.

We have raised concern to IT and in working session with @Jagmohan Urmaliya (TCS)<mailto:[email-masked]> along with CS @Jessie Caparas<mailto:[email-masked]> noticed this issue and pending at Returns in bulk also for fresh returns we are facing this.

Note : Because of manual CIR AWB creation,  The AWB available on the physical shipment is invalid, While there is another AWB reflecting pending in system for same order. Therefore CIR shipments are getting pending at Returns and Customer refunds are getting pending, Increasing CS complaints as well.

Below sample Details for your reference.

6276524836 - Physical Shipment Details.
AWB : 46576299464
Order : 6276524836

6276524836 - Pending in System
AWB : 46412087562
Order : 6276524836

Regards,
Mohammad Ayaz

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