Subject: Re: Wrong Information Ticket #2666157 Invoice#29001004195220210428
From: Niren Dsouza <[email-masked]>
To: Ankit Arora <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, radhika jawle <[email-masked]>, Sameer Sadiq <[email-masked]>, deepak devasia <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 7 Jun 2021 07:53:33 -0700 (MST)

Hi Ankit, 
Understood. 
The agent was immediately counselled and informed to correct the information given to the cx however cx had left the chat by then. 
Have cascaded to the entire team to ensure it is not repeated. 

Regards 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "Ankit Arora" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]> 
Cc: "murtaza kutiyanawala" <[email-masked]>, "radhika jawle" <[email-masked]>, "Sameer Sadiq" <[email-masked]>, "deepak devasia" <[email-masked]>, "saurabh" <[email-masked]>, "Saurav Chakraborty" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Sunday, June 6, 2021 4:04:12 PM 
Subject: RE: Wrong Information Ticket #2666157 Invoice#29001004195220210428 

Hi Niren, 

Kindly ensure that these things don’t happen in the future. 

Thanking you in Anticipation 

	

Ankit Arora 

Busniess Development Mananger 

T : +971 4 517 2300 

M : +971 502102053 

F : +971 4 517 2386 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Radhika Jawle <[email-masked]> 
Sent: Sunday, June 6, 2021 2:01 PM 
To: Niren Dsouza <[email-masked]>; Ankit Arora <[email-masked]> 
Cc: Murtaza Kutiyanawala <[email-masked]> 
Subject: Wrong Information Ticket #2666157 Invoice#29001004195220210428 

Hi [ mailto:[email-masked] | 
@Niren Dsouza ] , 

Customer was having issue with his product , its WWD item, he mentioned noise coming from the chair. But the team replied Our returns process is easy, quick and convenient. You have within 14 days to return any products and receive your refund. Would you like to know more about it? . 

We do not have the return and exchange policy for the fixed item, once the item is assembled. If there is any issue in the product we provide service against the manufacturing defect. Refer the link for your reference. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelpae.homeboxstores.com%2Fen%2Fsupport%2Fsolutions%2Ffolders%2F44001185954%23&data=04%7C01%7CAnkit.Arora%40landmarkgroup.com%7Cac7fb54f4adc47b9b6b808d928d20d0f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637585704884406416%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qmQMXX3Ke4ZJhvnpbL8NKbcHA%2F2XbxltK8AgkqXivQg%3D&reserved=0 | https://helpae.homeboxstores.com/en/support/solutions/folders/44001185954# ] 

Team did not asked any details to the customer about the invoice number, contact details, if it’s the WWD item or WWT item, directly informed about the return. 

[ mailto:[email-masked] | @Ankit Arora ] - Customer contacted us and was very frustrated and said did not got the proper reply on whats app, calls not getting connected to the complaint department. 

Thanks & Regards, 

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