Subject: RE: 29041101010920210510
From: Mansoor Khan <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, Yunis Fakrudeen <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>, Homebox Delivery <[email-masked]>
Cc: Shadab Ahmed Khan <[email-masked]>
Date: Mon, 7 Jun 2021 09:16:03 +0000

Team ,

Please update on the status .

Regards,
Mansoor Khan.

From: Mansoor Khan
Sent: Sunday, June 6, 2021 2:44 PM
To: Murtaza Kutiyanawala <[email-masked]>; Yunis Fakrudeen <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Niren Dsouza <[email-masked]>; Homebox Delivery <[email-masked]>
Cc: Shadab Ahmed Khan <[email-masked]>
Subject: 29041101010920210510

Team,

As per customer, Product has manufacturing defect.

Can we arrange a technician to check please?

Regards,
Mansoor Khan

From: Khent Logarta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 6, 2021 2:03 PM
To: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Cc: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>; Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>; Shahzaib Maqbool <[email-masked]<mailto:[email-masked]>>
Subject: Re: Defective Item - NAED50006205437-1

External email sender, please take precaution.
This is the video shared by the customer.

It's about the item not stretching or folding properly.

Your team may contact the customer directly to understand the issue.

On Sun, Jun 6, 2021 at 1:44 PM Mansoor Khan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Kit,

What is the defect , Did customer specify anything?

Regards,
Mansoor Khan.

From: Khent Logarta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 6, 2021 1:20 PM
To: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>
Cc: Mansoor Khan <[email-masked]<mailto:[email-masked]>>; Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>; Shahzaib Maqbool <[email-masked]<mailto:[email-masked]>>
Subject: Re: Defective Item - NAED50006205437-1

External email sender, please take precaution.
This is pending for 7 days now.

Can we please have a reply?

On Sat, Jun 5, 2021 at 4:32 PM Sanchit Gandotra <[email-masked]<mailto:[email-masked]>> wrote:

Hi Partner

2nd Reminder

Many Thanks

Sanchit

On Thu, Jun 3, 2021 at 4:48 PM Sanchit Gandotra <[email-masked]<mailto:[email-masked]>> wrote:

@Mansoor Khan<mailto:[email-masked]>  Any update on this?

Many Thanks

Sanchit

On Wed, Jun 2, 2021 at 2:45 PM Khent Logarta <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mansoor,

This is a sofa bed case. Can you please confirm which number did you call?

On Wed, Jun 2, 2021 at 12:38 PM Mansoor Khan <[email-masked]<mailto:[email-masked]>> wrote:
@Sanchit Gandotra<mailto:[email-masked]> The customer is not complaining about the headboard, the customer is complaining that he did not received the mattress customer is claiming that the mattress and the pillow come with the bed and that's what he saw in Noon web site.

I tried explaining that the mattress is sold separately but customer is not ready to listen.

We are closing this complaining about the headboard.

Regards,
Mansoor Khan.

From: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 3:22 PM
To: Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Cc: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Kit Logarta <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>; Shahzaib Maqbool <[email-masked]<mailto:[email-masked]>>
Subject: Re: Defective Item - NAED50006205437-1

External email sender, please take precaution.
Hi @Mansoor Khan<mailto:[email-masked]>  PFA the images .

Many Thanks

Sanchit

On Sun, May 30, 2021 at 7:50 PM Mansoor Khan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sanchit,

Kindly share the images.

Regards,
Mansoor Khan.

From: Sanchit Gandotra <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 30, 2021 5:31 PM
To: Mansoor Khan <[email-masked]<mailto:[email-masked]>>; Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>
Cc: Manojkrishna Eswaramurthy <[email-masked]<mailto:[email-masked]>>; Kit Logarta <[email-masked]<mailto:[email-masked]>>; Marwa Adel Naoum Osman <[email-masked]<mailto:[email-masked]>>; Shahzaib Maqbool <[email-masked]<mailto:[email-masked]>>
Subject: Defective Item - NAED50006205437-1

External email sender, please take precaution.

Hi Partner

As per customer the item is defective .

Kindly arrange the visit to check the item .

Many Thanks

Sanchit
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Supervisor - Marketplace Operations
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Kit
Supervisor - Marketplace Operations
[email-masked]
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C36288d23ea82413467da08d928d24811%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637585705912515129%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wH6BiQN41rlO9Sn2VtK8kQHvGRmJJh05WuUHCGBzEw8%3D&reserved=0>

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Supervisor - Marketplace Operations
[email-masked]
<mailto:[email-masked]>noon.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fnoon.com%2F&data=04%7C01%7CMansoor.Khan%40landmarkgroup.com%7C36288d23ea82413467da08d928d24811%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637585705912515129%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UYdjIj8AMdU2A%2B1pOn3gj9rW5Bjt6hynLNR9fzgqFZI%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com