Subject: Daily performance summary for LiveSalesman team for Jun 6th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Jun 2021 09:05:04 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 6th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Ibrahem Mahmoud | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Hasan Nour | 6 | 0 | 6
Javed Aslam | 0 | 19 | 19
Saleh Ahmed | 0 | 11 | 11
Yahkoob Erachat | 0 | 14 | 14
Qeyamuddin Lsm | 0 | 18 | 18
RAMI KASSAM | 0 | 17 | 17
Ankit Kumar | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 1
Mohd Iqbal | 0 | 1 | 1
Grand Total | 6 | 81 | 87

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Refunds and Cancelations | Return item not received | 1
Customer Services Total | | | 1
Grand Total | | | 1

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 2 | 3
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 6 | 2 | 2 | 0 | 0 | 0 | 10
Niren Dsouza | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 2 | 2 | 1 | 0 | 3 | 15

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
RAMI KASSAM | 11 | 5 | 0 | 4 | 4 | 12 | 36
Malek Hosan | 4 | 2 | 0 | 0 | 0 | 11 | 17
Javed Aslam | 11 | 8 | 1 | 1 | 2 | 16 | 39
Saleh Ahmed | 18 | 3 | 1 | 6 | 1 | 7 | 36
Qeyamuddin Lsm | 13 | 3 | 1 | 7 | 4 | 5 | 33
Yahkoob Erachat | 9 | 6 | 2 | 3 | 7 | 2 | 29
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 67 | 27 | 5 | 21 | 18 | 54 | 192

Please feel free to reach out for any further clarifications.