Subject: Daily performance summary for LiveSalesman team for Jun 6th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Jun 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 6th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 47 | 0 | 0 | 47
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 8 | 0 | 5 | 14
Hasan Nour | 10 | 0 | 0 | 0 | 0 | 10
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Qeyamuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 3 | 12 | 0 | 13 | 28
Mohammed Ali | 0 | 0 | 3 | 0 | 14 | 17
Abu Sufian | 0 | 1 | 23 | 0 | 0 | 24
Adam musa yagoub yousif | 0 | 7 | 17 | 0 | 0 | 24
Jok Kuol | 0 | 5 | 17 | 0 | 0 | 22
Mohammad Faizan | 0 | 3 | 19 | 0 | 0 | 22
Sreelal.t CT | 0 | 3 | 28 | 0 | 1 | 32
Waseem Ahemad . Khan | 0 | 4 | 23 | 0 | 1 | 28
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 10 | 27 | 197 | 0 | 34 | 268

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 3
| | Delivery Status | 70
| | Partial Delivery | 1
| | Reschedule Delivery | 7
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 6
| | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return item not received | 2
| | Return Request Initiation | 4
Customer Services Total | | | 112
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 14
No Answer | No Answer | No Answer | 14
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 4
| | Payment Methods | 2
| | Store Availability | 20
| | Website/App Issues | 7
| Policy Related | Delivery Cost | 8
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Combo | 4
| | Product Specification | 46
PreSales Total | | | 95
Grand Total | | | 222

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 12 | 5 | 5 | 0 | 0 | 0 | 22
Niren Dsouza | 1 | 1 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 15 | 6 | 5 | 0 | 0 | 0 | 26

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 4 | 3 | 1 | 2 | 1 | 1 | 12
Jok Kuol | 5 | 1 | 2 | 0 | 1 | 1 | 10
Abu Sufian | 3 | 3 | 4 | 1 | 2 | 0 | 13
Mosab Mohammed Abdalla Nasreldin | 3 | 3 | 1 | 1 | 1 | 0 | 9
Waseem Ahemad . Khan | 7 | 1 | 0 | 1 | 0 | 0 | 9
Mohammad Faizan | 3 | 1 | 0 | 1 | 0 | 0 | 5
Sreelal.t CT | 6 | 6 | 5 | 1 | 0 | 0 | 18
Ankit Kumar | 2 | 2 | 1 | 0 | 0 | 0 | 5
Ibrahem Mahmoud | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 22 | 14 | 7 | 5 | 2 | 84

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 14 | 0 | 2 | 0 | 0 | 2 | 18
Ankit Kumar | 4 | 0 | 0 | 1 | 1 | 0 | 6
Sreelal.t CT | 0 | 3 | 0 | 1 | 0 | 0 | 4
Murtaza Kutiyanawala | 0 | 1 | 2 | 1 | 0 | 0 | 4
Jok Kuol | 3 | 2 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 6 | 4 | 3 | 1 | 2 | 43

Please feel free to reach out for any further clarifications.