Subject: Daily performance summary for LiveSalesman team for Jun 5th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Jun 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 5th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0
Hasan Nour | 5 | 1 | 6
Saleh Ahmed | 0 | 36 | 36
Malek Hosan | 0 | 9 | 9
RAMI KASSAM | 0 | 19 | 19
Qeyamuddin Lsm | 0 | 34 | 34
Adam musa yagoub yousif | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0
Javed Aslam | 0 | 1 | 1
Radhika Jawle | 0 | 0 | 0
Grand Total | 5 | 100 | 105

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 8
| Delivery Related | Partial Delivery | 1
Customer Services Total | | | 9
Grand Total | | | 9

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 1 | 0 | 0 | 1 | 0 | 2 | 4
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 3 | 2 | 2 | 0 | 0 | 0 | 7
Niren Dsouza | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 5 | 2 | 2 | 1 | 0 | 3 | 13

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
RAMI KASSAM | 7 | 3 | 1 | 5 | 4 | 10 | 30
Malek Hosan | 10 | 0 | 1 | 0 | 2 | 19 | 32
Javed Aslam | 12 | 3 | 2 | 4 | 2 | 12 | 35
Saleh Ahmed | 24 | 1 | 1 | 6 | 0 | 9 | 41
Amr Khalil | 0 | 0 | 0 | 0 | 1 | 1 | 2
Yahkoob Erachat | 11 | 2 | 3 | 3 | 6 | 3 | 28
Qeyamuddin Lsm | 6 | 1 | 1 | 7 | 1 | 4 | 20
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 70 | 10 | 9 | 25 | 16 | 59 | 189

Please feel free to reach out for any further clarifications.