Subject: Daily performance summary for LiveSalesman team for Jun 4th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Jun 2021 09:05:03 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 4th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Niren Dsouza | 1 | 0 | 1
Amir Aziz | 0 | 0 | 0
Yahkoob Erachat | 0 | 15 | 15
Saleh Ahmed | 0 | 13 | 13
Jok Kuol | 0 | 0 | 0
RAMI KASSAM | 0 | 20 | 20
Murtaza Kutiyanawala | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Javed Aslam | 0 | 6 | 6
Ankit Kumar | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0
Grand Total | 1 | 55 | 56

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (HH) | 1
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
Customer Services Total | | | 6
PreSales | Product Related | Product Specification | 2
PreSales Total | | | 2
Grand Total | | | 8

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 1 | 1 | 2 | 4
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 2 | 3 | 0 | 0 | 0 | 0 | 5
Niren Dsouza | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 3 | 3 | 0 | 1 | 1 | 3 | 11

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
RAMI KASSAM | 7 | 1 | 0 | 5 | 3 | 8 | 24
Malek Hosan | 6 | 2 | 1 | 0 | 2 | 11 | 22
Javed Aslam | 19 | 2 | 3 | 5 | 4 | 15 | 48
Saleh Ahmed | 11 | 1 | 5 | 2 | 2 | 4 | 25
Yahkoob Erachat | 16 | 3 | 2 | 3 | 8 | 7 | 39
Qeyamuddin Lsm | 4 | 1 | 1 | 7 | 1 | 4 | 18
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 2 | 2
Amr Khalil | 0 | 0 | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 65 | 10 | 12 | 23 | 20 | 52 | 182

Please feel free to reach out for any further clarifications.