Subject: Fwd: Daily performance summary for LiveSalesman team for Jun 3rd, 2021
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Fri, 4 Jun 2021 07:19:21 -0700 (MST)

Regards, 
Ashish Dabral 

From: "HB report" <[email-masked]> 
To: "sahil" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, June 4, 2021 7:28:02 PM 
Subject: Daily performance summary for LiveSalesman team for Jun 3rd, 2021 

Please find listed below the performance data for the LiveSalesman team for Jun 3rd, 2021. 

    * Total tickets created : 

	Total tickets created 	Groups 					
	Agent Name 	Facebook HB UAE 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails UAE 	Grand Total 
	Abu Sufian 	0 	4 	26 	0 	0 	30 
	Adam musa yagoub yousif 	0 	3 	24 	0 	0 	27 
	Amir Aziz 	26 	0 	0 	1 	0 	27 
	Hasan Nour 	3 	0 	0 	0 	0 	3 
	Ibrahem Mahmoud 	0 	1 	28 	0 	0 	29 
	Javed Aslam 	0 	0 	16 	0 	0 	16 
	Jok Kuol 	0 	5 	15 	0 	8 	28 
	Malek Hosan 	0 	0 	4 	0 	0 	4 
	Mohammad Faizan 	0 	1 	25 	0 	0 	26 
	Mohammed Ali 	0 	0 	5 	0 	0 	5 
	Mosab Mohammed Abdalla Nasreldin 	0 	2 	15 	0 	4 	21 
	Murtaza Kutiyanawala 	0 	0 	0 	0 	1 	1 
	Qeyamuddin Lsm 	0 	2 	8 	0 	0 	10 
	RAMI KASSAM 	0 	0 	0 	0 	0 	0 
	Saleh Ahmed 	0 	0 	0 	0 	0 	0 
	Sreelal.t CT 	0 	8 	17 	0 	7 	32 
	Waseem Ahemad . Khan 	0 	4 	26 	0 	14 	44 
	Yahkoob Erachat 	0 	1 	6 	0 	0 	7 
	Grand Total 	29 	31 	215 	1 	34 	310 

    * Whatsapp chat type: 

	HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
	Customer Services 	(blank) 	(blank) 	4 
		Delivery Related 	Day of Delivery - Status 	2 
			Delayed Delivery (Furniture) 	1 
			Delayed Delivery (HH) 	15 
			Delivery Status 	74 
			Partial Delivery 	1 
			Reschedule Delivery 	7 
		Product Complaint 	Complaint within Warranty 	14 
		Refunds and Cancelations 	Cancelation 	4 
			Refunds after Return 	1 
			Return Request Initiation 	6 
	Customer Services Total 			129 
	Mattress Related 	Pre-Sales 	Other PreSales 	1 
	Mattress Related Total 			1 
	No Answer Total 			21 
	No Answer 	No Answer 	No Answer 	21 
	PreSales 	(blank) 	(blank) 	16 
		Other Enquiry 	(blank) 	1 
			Offers 	3 
			Payment Methods 	1 
			Promo Code 	2 
			Store Availability 	23 
			Store Location 	2 
			Website/App Issues 	1 
		Policy Related 	Delivery Cost 	8 
			Delivery Time 	4 
			Return Policy 	1 
		Product Related 	Pricing 	2 
			Product Specification 	32 
	PreSales Total 			96 
	Grand Total 			247 

    * Total count of ageing for Facebook: 

	Facebook 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Amir Aziz 	14 	0 	0 	0 	0 	0 	14 
	Hasan Nour 	25 	19 	1 	0 	0 	0 	45 
	Grand Total 	39 	19 	1 	0 	0 	0 	59 

    * Total count of ageing for Whatsapp: 

	Whatsapp 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Adam musa yagoub yousif 	5 	2 	0 	1 	1 	2 	11 
	Ibrahem Mahmoud 	1 	0 	0 	0 	1 	0 	2 
	Jok Kuol 	3 	2 	1 	0 	2 	1 	9 
	Qeyamuddin Lsm 	2 	0 	0 	0 	0 	0 	2 
	Sreelal.t CT 	12 	4 	2 	0 	0 	0 	18 
	Waseem Ahemad . Khan 	7 	0 	1 	0 	0 	0 	8 
	Yahkoob Erachat 	2 	0 	0 	0 	0 	0 	2 
	Abu Sufian 	12 	6 	0 	1 	3 	1 	23 
	Ankit Kumar 	0 	1 	0 	0 	1 	0 	2 
	Mohammad Faizan 	2 	1 	0 	0 	0 	0 	3 
	Mohammed Ali 	0 	0 	0 	1 	0 	0 	1 
	Mosab Mohammed Abdalla Nasreldin 	4 	1 	0 	1 	0 	0 	6 
	Grand Total 	50 	17 	4 	4 	8 	4 	87 

    * Total count of ageing for Emails UAE : 

	Emails UAE 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Ankit Kumar 	4 	2 	0 	0 	0 	1 	7 
	Jok Kuol 	3 	0 	0 	0 	0 	0 	3 
	Mohammed Ali 	9 	2 	0 	0 	0 	1 	12 
	Sreelal.t CT 	6 	1 	1 	2 	1 	0 	11 
	Murtaza Kutiyanawala 	1 	0 	0 	0 	0 	0 	1 
	Waseem Ahemad . Khan 	6 	2 	0 	1 	1 	0 	10 
	Mosab Mohammed Abdalla Nasreldin 	1 	0 	0 	0 	0 	0 	1 
	Grand Total 	30 	7 	1 	3 	2 	2 	45 

Please feel free to reach out for any further clarifications.