Subject: RE: Need approval to process the Goodwill.
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: HB.CCCKSA <[email-masked]>, Niren HB LSM Dsouza <[email-masked]>, Crys_HBKSA <[email-masked]>, Layan Shehadeh <[email-masked]>, Nada Hattar <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>, Faizal Maradeya <[email-masked]>, Anand Raju <[email-masked]>, Yahia Taha <[email-masked]>
Date: Thu, 3 Jun 2021 13:47:11 +0000

Dear team,
The Goodwill is processed.

Thanks.

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

CCC Remarks

29-May

FD

Hamza

6284582503

399

E-mail

debited to shipa

Missing item debited to courier. Proceed manual refund and close.

Done

31-May

FD

Hamza

6290463969

316

2389379

debited to Aramex

return debited to Aramex  - proceed manual refund and close.

Done

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

Date

1-Jun

FD

Hamza

6285433077

302.64

2581994

IN WH

Item not reflecting on WH system - proceed manual refund and close.

Wrong escalation by LMS team

2-Jun

E-mail

Hamza

6310898387

120

E-mail

IN WH

Refund cannot be done for the wrong delivered item, proceed manual refund and close.

Done

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Anand Raju <[email-masked]>
Sent: Thursday, June 03, 2021 2:33 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Faizal Maradeya <[email-masked]>
Subject: RE: Need approval to process the Goodwill.

Pls proceed

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 3, 2021 1:59 PM
To: Anand Raju <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need approval to process the Goodwill.

@Anand Raju<mailto:[email-masked]> requesting your kind approval please.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C601625830b1847d79b0008d92683596e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637583167839250815%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2F8rvulk4qcC81jRBj0U01xJohgAFmh2s0Bu97a17yY4%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C601625830b1847d79b0008d92683596e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637583167839250815%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OFxDXOpWK%2BDDADtYdmVSceMouIv6MPgRbtVbdtnVi7w%3D&reserved=0>
[lg][hb]

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 3, 2021 1:58 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need approval to process the Goodwill.

Please process
________________________________
From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 3, 2021 12:16:59 AM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need approval to process the Goodwill.

@Faizal Maradeya<mailto:[email-masked]>requesting your kind approval please.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C601625830b1847d79b0008d92683596e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637583167839260768%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=YaeEVIcyty7p0nOjX1XiiYDNeVgWnYMoe5kNSJ3G%2Fzg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C601625830b1847d79b0008d92683596e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637583167839260768%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VmDkWzbZ9qctLf%2FnnXpYPl72hXs%2BE3hTZ9l%2BxIX4I3o%3D&reserved=0>

[lg][hb]

From: Yahia Taha
Sent: Wednesday, June 2, 2021 5:59 PM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Need approval to process the Goodwill.

Approved.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C601625830b1847d79b0008d92683596e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637583167839270726%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DziacoPkWvLZTwrQglHqvqIav4ORVQBaSXiJQyE%2F3hY%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C601625830b1847d79b0008d92683596e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637583167839270726%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dwUwrZ4nm0%2F8CrsuaHcJUWBW%2BiW8tGnnC932VGGX%2FD4%3D&reserved=0>

[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 2, 2021 5:26 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: Need approval to process the Goodwill.

Dear Mr. Yahia,

Kindly we need approval to process the Goodwill.

Thank you.

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

29-May

FD

Hamza

6284582503

399

E-mail

debited to shipa

Missing item debited to courier.Proceed manual refund and close.

31-May

FD

Hamza

6290463969

316

2389379

debited to Aramex

return debited to Aramex  - proceed manual refund and close.

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

1-Jun

FD

Hamza

6285433077

302.64

2581994

IN WH

tem not reflecting on WH system - proceed manual refund and close.

2-Jun

E-mail

Hamza

6310898387

120

E-mail

IN WH

Refund cannot be done for the wrong delivered item, proceed manual refund and close.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C601625830b1847d79b0008d92683596e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637583167839280682%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IwOrnfs4UTSFVJs509TNHlxq2DkbN1DnupVVcDfXf4g%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C601625830b1847d79b0008d92683596e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637583167839280682%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aBR9oHNxdI6gs%2FU172RBU91tKFt3WjLdN47FLShev2M%3D&reserved=0>

[lg][hb]

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com