Subject: Daily performance summary for LiveSalesman team for Jun 2nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Jun 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 2nd, 2021.

Total tickets created :

Total tickets created | Groups | | | | | |
Agent Name | HB LiveSalesman | HB-LSM-Followup | HB-LSM-WHATSAPP-NOACTION | HomeBox Instagram | HomeBox KSA | HomeBox UAE | Grand Total
Ibrahem Mahmoud | 0 | 1 | 35 | 0 | 0 | 0 | 36
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 23 | 0 | 0 | 5 | 33
Hasan Nour | 7 | 0 | 0 | 0 | 0 | 0 | 7
Malek Hosan | 0 | 1 | 5 | 0 | 7 | 0 | 13
Yahkoob Erachat | 0 | 2 | 6 | 0 | 14 | 0 | 22
Saleh Ahmed | 0 | 0 | 0 | 0 | 21 | 0 | 21
Qeyamuddin Lsm | 0 | 1 | 7 | 0 | 11 | 0 | 19
Amr Khalil | 0 | 0 | 0 | 0 | 5 | 0 | 5
Javed Aslam | 0 | 0 | 10 | 0 | 10 | 2 | 22
Ankit Kumar | 0 | 3 | 18 | 0 | 0 | 10 | 31
RAMI KASSAM | 0 | 0 | 0 | 0 | 16 | 0 | 16
Abu Sufian | 0 | 3 | 22 | 0 | 0 | 0 | 25
Adam musa yagoub yousif | 0 | 4 | 32 | 0 | 0 | 0 | 36
Mohammad Faizan | 0 | 2 | 32 | 0 | 0 | 0 | 34
Sreelal.t CT | 0 | 10 | 30 | 0 | 0 | 0 | 40
Mohammed Ali | 0 | 0 | 12 | 0 | 0 | 19 | 31
Amir Aziz | 0 | 0 | 0 | 5 | 0 | 0 | 5
Grand Total | 7 | 32 | 232 | 5 | 84 | 36 | 396

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 6
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 9
| | Delivery Status | 83
| | Partial Delivery | 3
| | Reschedule Delivery | 9
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 7
| | Refunds after Return | 3
| | Return Request Initiation | 5
Customer Services Total | | | 139
Mattress Related | Post-Sales | Product Complaints | 3
Mattress Related Total | | | 3
No Answer Total | | | 23
No Answer | No Answer | No Answer | 23
PreSales | (blank) | (blank) | 24
| Other Enquiry | (blank) | 1
| | Offers | 3
| | Payment Methods | 4
| | Promo Code | 1
| | Store Availability | 17
| | Store Location | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 7
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Pricing | 4
| | Product Specification | 49
PreSales Total | | | 116
Grand Total | | | 281

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohd Adeel Akhter | 0 | 0 | 0 | 1 | 1 | 1 | 3
Hasan Nour | 35 | 10 | 0 | 0 | 0 | 0 | 45
Grand Total | 35 | 10 | 0 | 1 | 1 | 1 | 48

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ibrahem Mahmoud | 2 | 1 | 0 | 0 | 0 | 2 | 5
Abu Sufian | 15 | 1 | 0 | 3 | 2 | 1 | 22
Sreelal.t CT | 12 | 4 | 0 | 0 | 0 | 1 | 17
Adam musa yagoub yousif | 5 | 1 | 1 | 0 | 1 | 1 | 9
Jok Kuol | 5 | 0 | 0 | 0 | 2 | 1 | 8
Ankit Kumar | 2 | 1 | 0 | 0 | 2 | 0 | 5
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 6 | 1 | 0 | 1 | 0 | 0 | 8
Waseem Ahemad . Khan | 5 | 0 | 1 | 0 | 0 | 0 | 6
Mohammad Faizan | 2 | 1 | 0 | 0 | 0 | 0 | 3
Qeyamuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yahkoob Erachat | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 57 | 10 | 2 | 5 | 7 | 6 | 87

Total count of ageing for emails(UAE):

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 15 | 1 | 1 | 1 | 1 | 1 | 20
Mohammed Ali | 25 | 0 | 0 | 0 | 1 | 1 | 27
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Sreelal.t CT | 4 | 0 | 2 | 0 | 0 | 0 | 6
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 49 | 1 | 4 | 1 | 2 | 2 | 59

Total count of ageing for emails(KSA):

Emails KSA | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
RAMI KASSAM | 2 | 0 | 2 | 2 | 3 | 5 | 14
Malek Hosan | 5 | 2 | 0 | 3 | 1 | 13 | 24
Javed Aslam | 8 | 1 | 4 | 2 | 5 | 12 | 32
Amr Khalil | 11 | 0 | 0 | 0 | 0 | 2 | 13
Qeyamuddin Lsm | 4 | 1 | 3 | 2 | 3 | 7 | 20
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Saleh Ahmed | 7 | 6 | 5 | 4 | 2 | 5 | 29
Yahkoob Erachat | 12 | 4 | 1 | 8 | 2 | 7 | 34
Mohd Iqbal | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 49 | 14 | 15 | 21 | 17 | 54 | 170

Please feel free to reach out for any further clarifications.