Subject: RE: 29026101568220210506 -NAED50066171238
From: Shadab Ahmed Khan <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, Mansoor Khan <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>, "Manjunatha Venkataswamy" <[email-masked]>, Yunis Fakrudeen <[email-masked]>, Anton Dilshan <[email-masked]>, Soundar Rajan <[email-masked]>, Homebox Delivery <[email-masked]>, Abdul Rasheed <[email-masked]>
Date: Wed, 2 Jun 2021 08:28:40 +0000

Hi @Murtaza Kutiyanawala<mailto:[email-masked]>

Yes, go ahead close the complaint.

Thanks
Shadab

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Wednesday, June 2, 2021 12:21 PM
To: Shadab Ahmed Khan <[email-masked]>; Mansoor Khan <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Niren Dsouza <[email-masked]>; Manjunatha Venkataswamy <[email-masked]>; Yunis Fakrudeen <[email-masked]>; Anton Dilshan <[email-masked]>; Soundar Rajan <[email-masked]>; Homebox Delivery <[email-masked]>; Abdul Rasheed <[email-masked]>
Subject: RE: 29026101568220210506 -NAED50066171238

Hi Shadab / Mansoor,

The customer is not complaining about the headboard, the customer is complaining that he did not received the mattress customer is claiming that the mattress and the pillow come with the bed and that's what he saw in Noon web site.

I tried explaining that the mattress is sold separately but customer is not ready to listen.

We are closing this complaining about the headboard.

Murtaza Kutiyanawala
Team Lead - Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 5812
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CShadabahmed.Khan%40landmarkgroup.com%7Cc7757aa054f44399a41e08d9259f6136%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582188717307203%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HsJwJ8VAXTZROCY37OmJM4X7R3uzXI7moczen5nernc%3D&reserved=0>

From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 28, 2021 8:12 PM
To: Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>
Cc: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Mansoor Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: 29026101568220210506 -NAED50066171238

External email sender, please take precaution.
Hi Shadab,
CRM raised for the missing headrest with CRM - 2829150

Thanks and regards.
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
[https://mail.lsmindia.com/service/home/~/?auth=co&loc=en_US&id=2752&part=2.2]

________________________________
From: "Shadabahmed Khan" <[email-masked]<mailto:[email-masked]>>
To: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>, "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>, "HomeBox Customercare UAE" <[email-masked]<mailto:[email-masked]>>
Cc: "Mansoor Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 9:11:19 PM
Subject: 29026101568220210506 -NAED50066171238

Hi Niren,

Headrest is missing : Kindly align and close the complaint.

Thanks

[A close up of a sign    Description automatically generated]
  Shadab Khan
  Sr. Executive Ecom.
   M  :  +971 506586045
   Landmark Tower, Dubai Marina
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CShadabahmed.Khan%40landmarkgroup.com%7Cc7757aa054f44399a41e08d9259f6136%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582188717307203%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HsJwJ8VAXTZROCY37OmJM4X7R3uzXI7moczen5nernc%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CShadabahmed.Khan%40landmarkgroup.com%7Cc7757aa054f44399a41e08d9259f6136%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582188717317159%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nHRTjGzBu7Af84N1ZFIm5HwcFUDOcArOEIh7FQuIdCM%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com