Subject: RE: [#2433395] - Conversation with Najla Alblooshi
From: Sanjana Suresh <[email-masked]>
To: Radhika Jawle <[email-masked]>, Vaibhav Ohri <[email-masked]>, "Jasim Vali Mohammed Bebal" <[email-masked]>, Ashish Karini <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Munawar Ahmed <[email-masked]>, Niren Dsouza <[email-masked]>, Peter Dsouza <[email-masked]>, crys_hb <[email-masked]>, Ankit Arora <[email-masked]>, Gaurav Khemka <[email-masked]>
Date: Wed, 2 Jun 2021 07:12:26 +0000

Hi @Ashish Karini<mailto:[email-masked]>,

Kindly intervene.

Proof of handover is shared on 4/4 in trail mail.

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Radhika Jawle <[email-masked]>
Sent: Wednesday, June 2, 2021 10:32 AM
To: Sanjana Suresh <[email-masked]>; Vaibhav Ohri <[email-masked]>; Jasim Vali Mohammed Bebal <[email-masked]>; Ashish Karini <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Munawar Ahmed <[email-masked]>; Niren Dsouza <[email-masked]>; Peter Dsouza <[email-masked]>; crys_hb <[email-masked]>; Ankit Arora <[email-masked]>; Gaurav Khemka <[email-masked]>
Subject: RE: [#2433395] - Conversation with Najla Alblooshi

HI @Sanjana Suresh<mailto:[email-masked]> ,

Please advise how to proceed as customer keeps following up.

Thanks & Regards,

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 01, 2021 4:47 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Munawar Ahmed <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>; Gaurav Khemka <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2433395] - Conversation with Najla Alblooshi

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Can u pls recheck and let us know? The handover is attached in the trail email.

@Jasim Vali Mohammed  Bebal<mailto:[email-masked]>, fyi.

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 4:45 PM
To: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Munawar Ahmed <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>; Gaurav Khemka <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2433395] - Conversation with Najla Alblooshi

Hi Sanjana

We have not received it.

Regards

Vaibhav Ohri

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 01, 2021 4:42 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Munawar Ahmed <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>; Gaurav Khemka <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2433395] - Conversation with Najla Alblooshi

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Pls update.

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Sanjana Suresh
Sent: Monday, May 31, 2021 12:41 PM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>; Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Munawar Ahmed <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2433395] - Conversation with Najla Alblooshi

Hi @Vaibhav Ohri<mailto:[email-masked]>/ @Ashish Karini<mailto:[email-masked]>,

Can u please assist on this urgently? Order was handed over to your team on 4/4 and still not delivered.

Pls recheck and let us know if this will be delivered or we will refund the customer.

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
[Image result for landmark group]

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 31, 2021 11:56 AM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Munawar Ahmed <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2433395] - Conversation with Najla Alblooshi

Hi @Vaibhav Ohri<mailto:[email-masked]>,

Kindly check and update as its pending since APRIL.

@Sanjana Suresh<mailto:[email-masked]> – please check and advise.

Thanks & Regards,

From: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 31, 2021 11:54 AM
To: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Munawar Ahmed <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2433395] - Conversation with Najla Alblooshi

Dear @Radhika Jawle<mailto:[email-masked]>,

The mentioned order is already with the OLM team , kindly check with the OLM team for the same .

[A close up of a sign  Description automatically generated]
Jasim Bebal
 Senior Associate E-commerce
HAPPINESS Every were
  T   :  +971 4 517 5824
  F   :  +971 4 517 5824
  M  :  +971 509706805
  E   :  [email-masked]<mailto:[email-masked]>
  DWC Landmark Group Shed 3
  Al-Makhtoom Airport
  P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Csanjana.suresh%40landmarkgroup.com%7C4010fc9f385042284e4708d925902902%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582123358714086%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bpG5DWu8RXOpSeUM7fkpCWkbpCf80bU9IbleCMGYWdo%3D&reserved=0>

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 31 May 2021 11:09 AM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Munawar Ahmed <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Ankit Arora <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2433395] - Conversation with Najla Alblooshi
Importance: High

Hi @Jasim Vali Mohammed  Bebal<mailto:[email-masked]>,

Order is showing in shipped status since APRIL.  Kindly check and update on urgent basis.

Thanks & Regards,

From: Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 21, 2021 1:56 PM
To: Jasim Vali Mohammed Bebal <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Munawar Ahmed <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Niren Dsouza <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#2433395] - Conversation with Najla Alblooshi
Importance: High

Hi @Jasim Vali Mohammed  Bebal<mailto:[email-masked]>,

Please check and update as customer placed an order on 3rd April and its still showing in shipped status.

Thanks & Regards,

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 21, 2021 1:48 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2433395] - Conversation with Najla Alblooshi

External email sender, please take precaution.
​Hi Team,

Cx following up on the delivery which the order created on Apr 3, 2021

Order no : 9647876453
AWP :  FP040421002297

Kindly check & Do the needful.

Please take a look at ticket #2433395<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2433395&data=04%7C01%7Csanjana.suresh%40landmarkgroup.com%7C4010fc9f385042284e4708d925902902%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582123358724047%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cPxJ%2FIJeTxZcroaXVtwB5lDXk%2FmxPfhk1l3q0sJxkxg%3D&reserved=0> raised by Najla Albalooshi ([email-masked]<mailto:[email-masked]>).

Regards,
The Support Team.
On Wed, 21 Apr at 1:38 PM , Najla Albalooshi <[email-masked]<mailto:[email-masked]>> wrote:
Najla Alblooshi
[https://images.freshchat.com/30x30/fresh-chat-names/img/cookies.png]
Hello
01:02 PM, 21st Apr
Najla Alblooshi
[https://images.freshchat.com/30x30/fresh-chat-names/img/cookies.png]
I didnt receive my order can u cancel it and return my money please !!
01:03 PM, 21st Apr
Mohammed
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Could you please share your order number so that I can assist you further?
01:08 PM, 21st Apr
Najla Alblooshi
[https://images.freshchat.com/30x30/fresh-chat-names/img/cookies.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_405eb88b5673ca11a1ef3d1b83ba8aa69c30e211903c1ad97ade05b7f0fd3fbd/img_1618996159661.jpeg]
01:09 PM, 21st Apr
Mohammed
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
Please allow me a moment and I will check on this for you.
01:15 PM, 21st Apr
Mohammed
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
I understand your frustration, please accept our sincere apologies for this inconvenience.
I completely understand that this is not in keeping with the high standards that we strive to maintain and provide for all our customers.We really appreciate your patience and understanding,
01:18 PM, 21st Apr
Mohammed
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
This order cannot be cancelled as it has already been shipped from our warehouse. To cancel this order and receive your refund, kindly refuse the delivery when the courier partner contacts you.
Once the items are received back to our warehouse,your order will be cancelled and your refund processed.
01:22 PM, 21st Apr
Najla Alblooshi
[https://images.freshchat.com/30x30/fresh-chat-names/img/cookies.png]
When i will recieve it then ?
01:23 PM, 21st Apr
Mohammed
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
We will escalet your concern to the team they will contact you shortly
01:29 PM, 21st Apr
Mohammed
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
As there is no response I will be stepping away from this chat.
If there is anything I can assist you with,feel free to get in touch by replying to this message at any time.
Thank you.
01:38 PM, 21st Apr
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F473431988446468&data=04%7C01%7Csanjana.suresh%40landmarkgroup.com%7C4010fc9f385042284e4708d925902902%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582123358724047%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8ov1roibuUPZ%2FdracmdXDrW5yMd9ZnTQnNP3xoV6EZQ%3D&reserved=0>

2433395:1125156
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