Subject: RE: Incomplete / Wrong address
From: Shadab Ahmed Khan <[email-masked]>
To: Ahmed Faraz <[email-masked]>, Harsha Lasantha <[email-masked]>, HBEcomm <[email-masked]>, crys_hb <[email-masked]>, Mansoor Khan <[email-masked]>, Homebox Sccma <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Niren Dsouza <[email-masked]>
Cc: Abdul Rasheed <[email-masked]>, Anton Dilshan <[email-masked]>, hbpending uae <[email-masked]>, Homebox Delivery <[email-masked]>, Munawar Ahmed <[email-masked]>, "Prabhuldev Prabhakaran" <[email-masked]>, Soundar Rajan <[email-masked]>, Yunis Fakrudeen <[email-masked]>
Date: Wed, 2 Jun 2021 06:02:42 +0000

Hi @Harsha Lasantha<mailto:[email-masked]> / @HomeBox Customercare UAE<mailto:[email-masked]>

Pl find the Google Location :
https://www.google.com/maps/place/25%C2%B006'48.0%22N+55%C2%B014'52.0%22E/@25.1133336,55.2477832,17z/data=!3m1!4b1!4m5!3m4!1s0x0:0x0!8m2!3d25.1133336!4d55.2477832<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.google.com%2Fmaps%2Fplace%2F25%25C2%25B006%2748.0%2522N%2B55%25C2%25B014%2752.0%2522E%2F%4025.1133336%2C55.2477832%2C17z%2Fdata%3D!3m1!4b1!4m5!3m4!1s0x0%3A0x0!8m2!3d25.1133336!4d55.2477832&data=04%7C01%7CShadabahmed.Khan%40landmarkgroup.com%7Cc387a89bca96426cee5708d92588c527%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637582091622083339%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2B6GS7cg3ckk%2B9L4DLAsqAbSQZPvHK207h3QTUAaAOzQ%3D&reserved=0>

Share the same with DA, so that we can deliver the order at exact location.

@Niren Dsouza<mailto:[email-masked]> : Kindly schedule the delivery asap.

Thanks
Shadab Khan

From: Shadab Ahmed Khan
Sent: Tuesday, June 1, 2021 7:28 PM
To: Ahmed Faraz <[email-masked]>; Harsha Lasantha <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; HBEcomm <[email-masked]>; crys_hb <[email-masked]>; Mansoor Khan <[email-masked]>; Homebox Sccma <[email-masked]>
Cc: Abdul Rasheed <[email-masked]>; Anton Dilshan <[email-masked]>; hbpending uae <[email-masked]>; Homebox Delivery <[email-masked]>; Munawar Ahmed <[email-masked]>; Prabhuldev Prabhakaran <[email-masked]>; Soundar Rajan <[email-masked]>; Yunis Fakrudeen <[email-masked]>
Subject: RE: Incomplete / Wrong address

Hi @Harsha Lasantha<mailto:[email-masked]>

We will share the Google Location to you and delivery team.

Thanks
Shadab

From: Ahmed Faraz <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 31, 2021 2:53 PM
To: Harsha Lasantha <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; HBEcomm <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; Shadab Ahmed Khan <[email-masked]<mailto:[email-masked]>>; Mansoor Khan <[email-masked]<mailto:[email-masked]>>; Homebox Sccma <[email-masked]<mailto:[email-masked]>>
Cc: Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Munawar Ahmed <[email-masked]<mailto:[email-masked]>>; Prabhuldev Prabhakaran <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incomplete / Wrong address

@Shadab Ahmed Khan<mailto:[email-masked]>
@Mansoor Khan<mailto:[email-masked]>
@Homebox Sccma<mailto:[email-masked]>

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
2838123
5/31/2021 2:52:22 PM
29041101068020210526
NN-ELIZAVETA FININA
0504651102
CTD Pending
customer mentioned the correct location - and customer has screen short with correct address. we unable to convince the customer for location and rescheduling. kindly check.
CLS
212196
More<javascript:openpopup('2838123','AE')>

Regards,
[A close up of a sign  Description automatically generated]
Ahmed Faraz
Customer care Executive
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
 E   :  [email-masked]<mailto:[email-masked]>
 Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
 www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CShadabahmed.Khan%40landmarkgroup.com%7Ce4928d3d9e10428c990208d924224f0e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637580552048435687%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=95r0AmR8FZZsfLoBsYVepkQENtkHCNZ9C%2FzIDhL8LT8%3D&reserved=0>

From: Harsha Lasantha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 31, 2021 2:43 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; HBEcomm <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>
Cc: Abdul Rasheed <[email-masked]<mailto:[email-masked]>>; Anton Dilshan <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; Munawar Ahmed <[email-masked]<mailto:[email-masked]>>; Prabhuldev Prabhakaran <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>
Subject: Incomplete / Wrong address

Dear Team,
Please find the below CRM & do the needful.

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
2838068
5/31/2021 2:42:30 PM
29041101068020210526
NN-ELIZAVETA FININA
0504651102
CTD Exceptions
Operational - Retail
Incomplete / Wrong address
Closed
Harsha
UAE
due to wrong location team not able to do the delivery today. customer actual location is Dubai Hills. please check & do the needful.

-
-
-

103152
31-May-2021

  Harsha Lasantha
  Associate - COD
  T   :  +971 4 8215808
  M :  +971 565014479
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  UAE.
  www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CShadabahmed.Khan%40landmarkgroup.com%7Ce4928d3d9e10428c990208d924224f0e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637580552048445642%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Irn8%2Fx%2FXrqHkwDIkoBYFDxAplYc4Skfb%2FKQz7LCqw1A%3D&reserved=0>

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