Subject: RE: Filing a Commercial Fraud case
From: Homebox Oasissm <[email-masked]>
To: Murtaza Kutiyanawala <[email-masked]>, Homebox Oasisma <[email-masked]>, Homebox Oasisacc <[email-masked]>
Cc: Dilip Kumar Patra <[email-masked]>, Ankit Arora <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 1 Jun 2021 15:03:53 +0000

Dear Murtaza,

Pls find the attached mail and refer to yellow highlighted column.

Physical document received for refund on 2nd and credit note done on 7th, mail sent on 8th.

S.No
Purchase Shop MID
CN issued Store Code
CREDIT NOTE ISSUED SHOP
TRNSACTN SHOP COST CENTRE
Original Tran amount
Credit card number
Auth Code
Date of Transaction
Credit note Date
Invoice Number
Customer Name
Credit voucher #
Refund Value
PURCHASED SHOPNAME
Reason for Refund
Date  as per refund form
Refund processed date (i.e . The day Finance have submitted to Bank for processing )
Physical document received date by Finance
Refund given for Signature to HB
Status
Diff (Between  Process Date - receive date)
Diff Between (Refund Date and doc submit to finance
Refund Type
Remarks
Date of debited in bank
ARN NO
 SR Number raised by Arun
1760
470750
29002
Home Box - Oasis Centre
32602
             1,899.00
456835******1432
885472
29-Apr-21
7-May-21
29002608316320210429
MARILYN SOFIA
2900210207050YR718
                   1,899.00
OASIS
Item is damaged and WH team bring the item back and customer looking for refund
2-May-21

23-May-21
Sent for Signoff
0
-44318
Card

Regards
Akshath

From: Murtaza Kutiyanawala <[email-masked]>
Sent: Tuesday, June 1, 2021 6:43 PM
To: Homebox Oasisma <[email-masked]>; Homebox Oasissm <[email-masked]>; Homebox Oasisacc <[email-masked]>
Cc: Dilip Kumar Patra <[email-masked]>; Ankit Arora <[email-masked]>; [email-masked]
Subject: Fwd: Filing a Commercial Fraud case

Hi Team,

Please provide all the details olfor the below customers refund case.

Customer will be filing a fraud case against HB if the money is not refunded in 24 hours.

Regards,
Murtaza Kutiyanawala

Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7CHomebox.Oasissm%40landmarkgroup.com%7Cfdde84fbf9ae463c51be08d9250b9989%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637581554011124319%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Gj02UAHa2j419s0oDV5zb7rKXYUL1yUcGvjjeb2WzyM%3D&reserved=0>
________________________________
From: Niren Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 6:14:57 PM
To: Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>
Cc: Anton Dilshan <[email-masked]<mailto:[email-masked]>>; Radhika Jawle <[email-masked]<mailto:[email-masked]>>
Subject: Re: Filing a Commercial Fraud case

External email sender, please take precaution.
Hi Murtaza,

Please find the order details for the below mentioned customers.
1.9662758504 - Insta - omniasullivan
2.29002608316320210429 - insta - marilynmarriottson

Regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

________________________________
From: "murtaza kutiyanawala" <[email-masked]<mailto:[email-masked]>>
To: "Niren Dsouza" <[email-masked]<mailto:[email-masked]>>
Cc: "Anton dilshan" <[email-masked]<mailto:[email-masked]>>, "radhika jawle" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 7:06:00 PM
Subject: FW: Filing a Commercial Fraud case

Hi Niren,

Request you to check on the below complaint on Instagram on double priority and share the details with us.

Murtaza Kutiyanawala

Team Lead - Customer Care

T   :  +971 4 517 2300

D  :  +971 4 813 5812

F   :  +971 4 517 2380

E   : [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHomebox.Oasissm%40landmarkgroup.com%7Cfdde84fbf9ae463c51be08d9250b9989%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637581554011134277%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=23D5py0qOH2c5w2bVlQMyuNMInhnwYeHCX0BKKh9m1E%3D&reserved=0>

From: Omnia Suliman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 5:23 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>
Subject: Filing a Commercial Fraud case

External email sender, please take precaution.

We're a group of customers filing a case against you !

Sent from my iPhone
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: CREDIT VOUCHER NO.2900210207050YR718 AED 1899.00
From: Homebox Oasisacc <[email-masked]>
To: Arun Gajawada <[email-masked]>
Cc: Rasheed Mavumkeel <[email-masked]>, Samuel Micheal <[email-masked]>, Homebox Oasissm <[email-masked]>
Date: Sat, 8 May 2021 09:15:32 +0000

Dear Mr.Arun,

PFA.

CUSTOMER DETAILS
CUSTOMER NAME    MARILYN SOFIA
MOBILE NO.       054-5484187
REF. INV NO. & DATE      29002608316320210429
REFUND AMOUNT    AED 1899.00
REF. CN NO. & DATE       2900210207050YR718
CN AMOUNT        AED 1899.00
REASON   ITEM DAMAGE

  Thanks and Regards,

DAISYREE

CASHIER

T   :  +971 568900729

D  :  +971 45154030

F   :  +971 4 5154033

E   :  [email-masked]<mailto:[email-masked]>

 Home box Oasis mall , P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHomebox.Oasissm%40landmarkgroup.com%7C578adf8114ef4853251f08d91201d506%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637560621603821804%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FEzLGk4TIS99cX%2BWMBJdacJXZCIkGji5qL50Wa7RucE%3D&reserved=0>

  _____

From: Nalineedhar Kasibhatla <[email-masked]>
Sent: Saturday, May 8, 2021 10:14 AM
To: Homebox Oasisacc <[email-masked]>
Cc: Rasheed Mavumkeel <[email-masked]>; Samuel Micheal <[email-masked]>; Arun Gajawada <[email-masked]>; Homebox Oasissm <[email-masked]>
Subject: Re: REFUND FOR APPROVAL - AED 3332.00 - AED 2979.00 - AED 1899.00 - AED 1439.00

Ok

Regards

Nalin
  _____

From: Homebox Oasisacc <[email-masked]>
Sent: Saturday, May 8, 2021 12:41:13 AM
To: Nalineedhar Kasibhatla <[email-masked]>
Cc: Rasheed Mavumkeel <[email-masked]>; Samuel Micheal <[email-masked]>; Arun Gajawada <[email-masked]>; Homebox Oasissm <[email-masked]>
Subject: REFUND FOR APPROVAL - AED 3332.00 - AED 2979.00 - AED 1899.00 - AED 1439.00

Dear Sir,

For Your Approval.

CUSTOMER DETAILS
CUSTOMER NAME    MAZEN MHD YASSIN
MOBILE NO.       058-5980999
REF. INV NO. & DATE      29002601337620210503
REFUND AMOUNT    AED 3332.00
REF. CN NO. & DATE       2900210207050YR818
CN AMOUNT        AED 3332.00
REASON   CHANGE OF MIND

CUSTOMER DETAILS
CUSTOMER NAME    SHEMAITH SALEM SHALIB
MOBILE NO.       055-4174443
REF. INV NO. & DATE      29002607306220210408
REFUND AMOUNT    AED 2979.00
REF. CN NO. & DATE       2900210207050YR918
CN AMOUNT        AED 2979.00
REASON   ITEM DAMAGE

CUSTOMER DETAILS
CUSTOMER NAME    MARILYN SOFIA
MOBILE NO.       054-5484187
REF. INV NO. & DATE      29002608316320210429
REFUND AMOUNT    AED 1899.00
REF. CN NO. & DATE       2900210207050YR718
CN AMOUNT        AED 1899.00
REASON   ITEM DAMAGE

CUSTOMER DETAILS
CUSTOMER NAME    SOAD SALIM
MOBILE NO.       050-2399958
REF. INV NO. & DATE      29002102573920210502
REFUND AMOUNT    AED 1439.00
REF. CN NO. & DATE       2900210207050YRB18
CN AMOUNT        AED 1439.00
REASON   CHANGE OF MIND

  Thanks and Regards,

LIZA MARTIN

HEADCASHIER

T   :  +971 568900729

D  :  +971 45154030

F   :  +971 4 5154033

E   :  [email-masked]<mailto:[email-masked]>

 Home box Oasis mall , P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHomebox.Oasissm%40landmarkgroup.com%7C578adf8114ef4853251f08d91201d506%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637560621603821804%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FEzLGk4TIS99cX%2BWMBJdacJXZCIkGji5qL50Wa7RucE%3D&reserved=0>