Subject: RE: Oldest ageing tickets
From: Ankit Arora <[email-masked]>
To: Niren Dsouza <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Cc: Radhika Jawle <[email-masked]>
Date: Tue, 1 Jun 2021 15:02:26 +0000

@Murtaza Kutiyanawala<mailto:[email-masked]> Work on this on priority.

    Thanking you in Anticipation

Ankit Arora
Busniess Development Mananger

T   :  +971 4 517 2300
M  :  +971 502102053
F   :  +971 4 517 2386
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Niren Dsouza <[email-masked]>
Sent: Tuesday, June 1, 2021 5:19 PM
To: Ankit Arora <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>
Cc: Radhika Jawle <[email-masked]>
Subject: Oldest ageing tickets

External email sender, please take precaution.
Hi Murtaza,

Please find a list of the oldest ageing tickets that we have greater than 4 days.
Would greatly appreciate your assistance in getting these resolved.

Ticket ID
Subject
Status
Source
Type
Agent
Group
Created time
Order No
AWB Number
HB Chat Type
Reason Category
Sub Reason
HB 3rd Party Waiting
HB Party
HB Issue
Full name
Days
Ageing
2252225
puppyspaa
Waiting on Third Party
Phone
Pre Order Inquiry
Mohd Adeel Akhter
HomeBox Instagram
########
Internal Dubai
Concept Head
Vouchers
Niren Dsouza
77.07
+15 days
2390509
Conversation with Mariam M.
Waiting on Third Party
Chat
Complaints
Ankit Kumar
HB-LSM-Followup
########
9.65E+09
1E+12
Customer Services
Delivery Related
Delivery Status
Warehouse
HB Warehouse - UAE
Missing or Partial Shipment
Mariam M.
49.38
+15 days
2437628
Conversation with Pursuit Of Happiness ?
Waiting on Third Party
Chat
Post Order Inquiry
Ankit Kumar
HomeBox UAE
########
9.66E+09
RP052021001081
Customer Services
Refunds and Cancelations
Return Request Initiation
Courier
LMG
Return not Collected
Pursuit Of Happiness
39.47
+15 days
2483524
Conversation with Alesa
Waiting on Third Party
Chat
Complaints
Ibrahem Mahmoud
HB-LSM-Followup
########
9.66E+09
FP042921002482
Customer Services
Product Complaint
Complaint within Warranty
Courier
LMG
Missing Item - Partial Delivery
Alesa
30.96
+15 days
2512605
Conversation with ShrÃ¼tÃ­
Waiting on Third Party
Chat
Pre Order Inquiry
Sreelal.t CT
HB-LSM-Followup
########
0
No Answer
No Answer
No Answer
Courier
LMG
Return not Collected
ShrÃ¼tÃ­
27.12
+15 days
2529820
Conversation with fatema
Waiting on Third Party
Chat
Complaints
Abu Sufian
HB-LSM-Followup
########
9.66E+09
FP052721002008
Customer Services
Delivery Related
Delayed Delivery (HH)
Courier
LMG
Delayed Delivery
fatema
25.19
+15 days
2554074
Conversation with Rana Bs
Waiting on Third Party
Chat
Complaints
Sreelal.t CT
HB-LSM-Followup
########
9.66E+09
FP050321001717
Customer Services
Delivery Related
Partial Delivery
Warehouse
HB Warehouse - UAE
Missing or Partial Shipment
Rana Bs
22.14
+15 days
2581824
Conversation with Moiz Syed Ali
Waiting on Third Party
Chat
Complaints
Adam musa yagoub yousif
HB-LSM-Followup
########
0
wwd
Customer Services
Product Complaint
Complaint within Warranty
Warehouse
HB Warehouse - UAE
Pictures of Damaged Furniture
Moiz Syed Ali
16.28
+15 days
2583100
Conversation with Mahouâ›µï¸
Waiting on Third Party
Chat
Complaints
Ibrahem Mahmoud
HB-LSM-Followup
########
9.66E+09
WWD
Customer Services
Refunds and Cancelations
Refund for Other reason
Warehouse
HB Warehouse - UAE
Others
Maha Tazi
15.99
+15 days
2584826
I'd like to exchange/refund. Ø£ÙˆØ¯ Ø£Ù† ØªØ¨Ø§Ø¯Ù„ / Ø§Ø³ØªØ±Ø¯Ø§Ø¯.
Waiting on Third Party
Facebook
Post Order Inquiry
Mohd Adeel Akhter
HB LiveSalesman
########
9.66E+09
RP053121001952
Courier
LMG
Return not Collected
Cha Acueza Odi
15.37
+15 days
2593606
Conversation with mayed
Waiting on Third Party
Chat
Complaints
Abu Sufian
HB-LSM-Followup
########
9.66E+09
4.65E+10
Customer Services
Delivery Related
Delivery Status
Courier
Aramex
Delayed Delivery
mayed
13.30
11-15 days
2595643
Re: ï»¿ Order confirmed! - order no. 9661408506
Waiting on Third Party
Email
Post Order Inquiry
Ankit Kumar
HomeBox UAE
########
9.66E+09
RP052621001945
Customer Services
Delivery Related
Delivery Status
Courier
LMG
Return not Collected
Hanan Alrasheed
12.98
7-10 days
2595667
Conversation with Muhammed Kamran Ú©Ø§Ù…Ø±Ø§Ù†
Waiting on Third Party
Chat
Complaints
Ankit Kumar
HB-LSM-Followup
########
9.66E+09
3.42E+13
Customer Services
Delivery Related
Partial Delivery
Internal Dubai
Customer Care
Others
muhammad kamran rashid
12.97
7-10 days
2596069
Ø§Ù„Ø³Ù„Ø§Ù… Ø¹Ù„ÙŠÙƒ
Waiting on Third Party
Facebook
Post Order Inquiry
Mohd Adeel Akhter
HB LiveSalesman
########
6.48E+09
0
Internal Dubai
Customer Care
Invoice Request
Fofa MY
12.81
7-10 days
2605442
Conversation with Aya
Waiting on Third Party
Chat
Complaints
Abu Sufian
HB-LSM-Followup
########
9.66E+09
FP052221000029
Customer Services
Delivery Related
Partial Delivery
Courier
LMG
Missing Item - Partial Delivery
Aya
10.31
7-10 days
2607484
Conversation with Muhammed Kamran Ú©Ø§Ù…Ø±Ø§Ù†
Waiting on Third Party
Chat
Complaints
Jok Kuol
HB-LSM-Followup
########
9.66E+09
3.42E+13
Customer Services
Delivery Related
Partial Delivery
Warehouse
HB Warehouse - UAE
Missing or Partial Shipment
muhammad kamran rashid
9.57
7-10 days
2610862
Conversation with Ø£Ù… Ø¹Ù„ÙŠ
Pending
Chat
Complaints
Adam musa yagoub yousif
HB-LSM-Followup
########
9.66E+09
WWD
Customer Services
Product Complaint
Complaint within Warranty
Warehouse
HB Warehouse - UAE
Pictures of Damaged Furniture
Ø£Ù… Ø¹Ù„ÙŠ
8.95
7-10 days
2611931
Conversation with SAMIENA
Waiting on Third Party
Chat
Complaints
Abu Sufian
HB-LSM-Followup
########
9.66E+09
Customer Services
Delivery Related
Delayed Delivery (Furniture)
Warehouse
HB Warehouse - UAE
Others
SAMIENA
8.49
7-10 days
2611948
Conversation with Reham Hamed
Waiting on Third Party
Chat
Complaints
Abu Sufian
HB-LSM-Followup
########
9.65E+09
4.65E+10
Customer Services
Delivery Related
Delivery Status
Courier
Aramex
Return not Collected
Rehamfunny
8.48
7-10 days
2619092
I don't think you are being honest
Waiting on Third Party
Facebook
Post Order Inquiry
Mohd Adeel Akhter
HB LiveSalesman
########
6.28E+09
4.64E+10
Courier
Aramex
Missing Item - Partial Delivery
Moydh O. Al Qarni
7.10
7-10 days
2619626
Conversation with Concord Accounting And Ta
Waiting on Third Party
Chat
Complaints
Abu Sufian
HB-LSM-Followup
########
9.66E+09
RP052021001469
Customer Services
Refunds and Cancelations
Return Request Initiation
Courier
LMG
Return not Collected
Concord Accounting And Ta
7.00
7-10 days
2623584
Conversation with Arooj Ghazal
Waiting on Third Party
Chat
Complaints
Mosab Mohammed Abdalla Nasreldin
HB-LSM-Followup
########
9.65E+09
RP042521001519
Customer Services
Refunds and Cancelations
Return item not received
Courier
LMG
Return not Collected
Bilal
6.08
5-6 days
2623697
Conversation with Ù…Ø±Ø­Ø¨Ø§ Ø£Ù†Ø§ Ø§Ø³ØªØ¹Ù…Ù„ ÙˆØ§ØªØ³Ø§Ø¨
Waiting on Third Party
Chat
Post Order Inquiry
Mohammed Ali
HB-LSM-Followup
########
9.66E+09
4.65E+10
Customer Services
Delivery Related
Reschedule Delivery
Courier
Aramex
Contact Details Update
Ù…Ø±Ø­Ø¨Ø§ Ø£Ù†Ø§ Ø§Ø³ØªØ¹Ù…Ù„ ÙˆØ§ØªØ³Ø§Ø¨
6.06
5-6 days
2628707
Conversation with â™¡MHRâ™¡
Waiting on Third Party
Chat
Complaints
Abu Sufian
HB-LSM-Followup
########
9.66E+09
FC052721000802
Customer Services
Delivery Related
Delivery Status
Courier
LMG
Delayed Delivery
â™¡MHRâ™¡
5.01
5-6 days

Thanks and regards
Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>

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