Subject: Oldest ageing tickets
From: Niren Dsouza <[email-masked]>
To: Ankit Arora <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: radhika jawle <[email-masked]>
Date: Tue, 1 Jun 2021 06:19:29 -0700 (MST)

Hi Murtaza, 

Please find a list of the oldest ageing tickets that we have greater than 4 days. 
Would greatly appreciate your assistance in getting these resolved. 

Ticket ID 	Subject 	Status 	Source 	Type 	Agent 	Group 	Created time 	Order No 	AWB Number 	HB Chat Type 	Reason Category 	Sub Reason 	HB 3rd Party Waiting 	HB Party 	HB Issue 	Full name 	Days 	Ageing 
2252225 	puppyspaa 	Waiting on Third Party 	Phone 	Pre Order Inquiry 	Mohd Adeel Akhter 	HomeBox Instagram 	######## 						Internal Dubai 	Concept Head 	Vouchers 	Niren Dsouza 	77.07 	+15 days 
2390509 	Conversation with Mariam M. 	Waiting on Third Party 	Chat 	Complaints 	Ankit Kumar 	HB-LSM-Followup 	######## 	9.65E+09 	1E+12 	Customer Services 	Delivery Related 	Delivery Status 	Warehouse 	HB Warehouse - UAE 	Missing or Partial Shipment 	Mariam M. 	49.38 	+15 days 
2437628 	Conversation with Pursuit Of Happiness ? 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Ankit Kumar 	HomeBox UAE 	######## 	9.66E+09 	RP052021001081 	Customer Services 	Refunds and Cancelations 	Return Request Initiation 	Courier 	LMG 	Return not Collected 	Pursuit Of Happiness 	39.47 	+15 days 
2483524 	Conversation with Alesa 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	######## 	9.66E+09 	FP042921002482 	Customer Services 	Product Complaint 	Complaint within Warranty 	Courier 	LMG 	Missing Item - Partial Delivery 	Alesa 	30.96 	+15 days 
2512605 	Conversation with ShrÃ¼tÃ­ 	Waiting on Third Party 	Chat 	Pre Order Inquiry 	Sreelal.t CT 	HB-LSM-Followup 	######## 	0 		No Answer 	No Answer 	No Answer 	Courier 	LMG 	Return not Collected 	ShrÃ¼tÃ­ 	27.12 	+15 days 
2529820 	Conversation with fatema 	Waiting on Third Party 	Chat 	Complaints 	Abu Sufian 	HB-LSM-Followup 	######## 	9.66E+09 	FP052721002008 	Customer Services 	Delivery Related 	Delayed Delivery (HH) 	Courier 	LMG 	Delayed Delivery 	fatema 	25.19 	+15 days 
2554074 	Conversation with Rana Bs 	Waiting on Third Party 	Chat 	Complaints 	Sreelal.t CT 	HB-LSM-Followup 	######## 	9.66E+09 	FP050321001717 	Customer Services 	Delivery Related 	Partial Delivery 	Warehouse 	HB Warehouse - UAE 	Missing or Partial Shipment 	Rana Bs 	22.14 	+15 days 
2581824 	Conversation with Moiz Syed Ali 	Waiting on Third Party 	Chat 	Complaints 	Adam musa yagoub yousif 	HB-LSM-Followup 	######## 	0 	wwd 	Customer Services 	Product Complaint 	Complaint within Warranty 	Warehouse 	HB Warehouse - UAE 	Pictures of Damaged Furniture 	Moiz Syed Ali 	16.28 	+15 days 
2583100 	Conversation with Mahouâ›µï¸ 	Waiting on Third Party 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-Followup 	######## 	9.66E+09 	WWD 	Customer Services 	Refunds and Cancelations 	Refund for Other reason 	Warehouse 	HB Warehouse - UAE 	Others 	Maha Tazi 	15.99 	+15 days 
2584826 	I'd like to exchange/refund. Ø£ÙˆØ¯ Ø£Ù† ØªØ¨Ø§Ø¯Ù„ / Ø§Ø³ØªØ±Ø¯Ø§Ø¯. 	Waiting on Third Party 	Facebook 	Post Order Inquiry 	Mohd Adeel Akhter 	HB LiveSalesman 	######## 	9.66E+09 	RP053121001952 			Courier 	LMG 	Return not Collected 	Cha Acueza Odi 	15.37 	+15 days 
2593606 	Conversation with mayed 	Waiting on Third Party 	Chat 	Complaints 	Abu Sufian 	HB-LSM-Followup 	######## 	9.66E+09 	4.65E+10 	Customer Services 	Delivery Related 	Delivery Status 	Courier 	Aramex 	Delayed Delivery 	mayed 	13.30 	11-15 days 
2595643 	Re: ï»¿ Order confirmed! - order no. 9661408506 	Waiting on Third Party 	Email 	Post Order Inquiry 	Ankit Kumar 	HomeBox UAE 	######## 	9.66E+09 	RP052621001945 	Customer Services 	Delivery Related 	Delivery Status 	Courier 	LMG 	Return not Collected 	Hanan Alrasheed 	12.98 	7-10 days 
2595667 	Conversation with Muhammed Kamran Ú©Ø§Ù…Ø±Ø§Ù† 	Waiting on Third Party 	Chat 	Complaints 	Ankit Kumar 	HB-LSM-Followup 	######## 	9.66E+09 	3.42E+13 	Customer Services 	Delivery Related 	Partial Delivery 	Internal Dubai 	Customer Care 	Others 	muhammad kamran rashid 	12.97 	7-10 days 
2596069 	Ø§Ù„Ø³Ù„Ø§Ù… Ø¹Ù„ÙŠÙƒ 	Waiting on Third Party 	Facebook 	Post Order Inquiry 	Mohd Adeel Akhter 	HB LiveSalesman 	######## 	6.48E+09 	0 				Internal Dubai 	Customer Care 	Invoice Request 	Fofa MY 	12.81 	7-10 days 
2605442 	Conversation with Aya 	Waiting on Third Party 	Chat 	Complaints 	Abu Sufian 	HB-LSM-Followup 	######## 	9.66E+09 	FP052221000029 	Customer Services 	Delivery Related 	Partial Delivery 	Courier 	LMG 	Missing Item - Partial Delivery 	Aya 	10.31 	7-10 days 
2607484 	Conversation with Muhammed Kamran Ú©Ø§Ù…Ø±Ø§Ù† 	Waiting on Third Party 	Chat 	Complaints 	Jok Kuol 	HB-LSM-Followup 	######## 	9.66E+09 	3.42E+13 	Customer Services 	Delivery Related 	Partial Delivery 	Warehouse 	HB Warehouse - UAE 	Missing or Partial Shipment 	muhammad kamran rashid 	9.57 	7-10 days 
2610862 	Conversation with Ø£Ù… Ø¹Ù„ÙŠ 	Pending 	Chat 	Complaints 	Adam musa yagoub yousif 	HB-LSM-Followup 	######## 	9.66E+09 	WWD 	Customer Services 	Product Complaint 	Complaint within Warranty 	Warehouse 	HB Warehouse - UAE 	Pictures of Damaged Furniture 	Ø£Ù… Ø¹Ù„ÙŠ 	8.95 	7-10 days 
2611931 	Conversation with SAMIENA 	Waiting on Third Party 	Chat 	Complaints 	Abu Sufian 	HB-LSM-Followup 	######## 	9.66E+09 		Customer Services 	Delivery Related 	Delayed Delivery (Furniture) 	Warehouse 	HB Warehouse - UAE 	Others 	SAMIENA 	8.49 	7-10 days 
2611948 	Conversation with Reham Hamed 	Waiting on Third Party 	Chat 	Complaints 	Abu Sufian 	HB-LSM-Followup 	######## 	9.65E+09 	4.65E+10 	Customer Services 	Delivery Related 	Delivery Status 	Courier 	Aramex 	Return not Collected 	Rehamfunny 	8.48 	7-10 days 
2619092 	I don't think you are being honest 	Waiting on Third Party 	Facebook 	Post Order Inquiry 	Mohd Adeel Akhter 	HB LiveSalesman 	######## 	6.28E+09 	4.64E+10 				Courier 	Aramex 	Missing Item - Partial Delivery 	Moydh O. Al Qarni 	7.10 	7-10 days 
2619626 	Conversation with Concord Accounting And Ta 	Waiting on Third Party 	Chat 	Complaints 	Abu Sufian 	HB-LSM-Followup 	######## 	9.66E+09 	RP052021001469 	Customer Services 	Refunds and Cancelations 	Return Request Initiation 	Courier 	LMG 	Return not Collected 	Concord Accounting And Ta 	7.00 	7-10 days 
2623584 	Conversation with Arooj Ghazal 	Waiting on Third Party 	Chat 	Complaints 	Mosab Mohammed Abdalla Nasreldin 	HB-LSM-Followup 	######## 	9.65E+09 	RP042521001519 	Customer Services 	Refunds and Cancelations 	Return item not received 	Courier 	LMG 	Return not Collected 	Bilal 	6.08 	5-6 days 
2623697 	Conversation with Ù…Ø±Ø­Ø¨Ø§ Ø£Ù†Ø§ Ø§Ø³ØªØ¹Ù…Ù„ ÙˆØ§ØªØ³Ø§Ø¨ 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Mohammed Ali 	HB-LSM-Followup 	######## 	9.66E+09 	4.65E+10 	Customer Services 	Delivery Related 	Reschedule Delivery 	Courier 	Aramex 	Contact Details Update 	Ù…Ø±Ø­Ø¨Ø§ Ø£Ù†Ø§ Ø§Ø³ØªØ¹Ù…Ù„ ÙˆØ§ØªØ³Ø§Ø¨ 	6.06 	5-6 days 
2628707 	Conversation with â™¡MHRâ™¡ 	Waiting on Third Party 	Chat 	Complaints 	Abu Sufian 	HB-LSM-Followup 	######## 	9.66E+09 	FC052721000802 	Customer Services 	Delivery Related 	Delivery Status 	Courier 	LMG 	Delayed Delivery 	â™¡MHRâ™¡ 	5.01 	5-6 days 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]