Subject: Daily performance summary for LiveSalesman team for May 31st, 2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>, Ankit Arora <[email-masked]>
Date: Tue, 1 Jun 2021 06:14:54 -0700 (MST)

Good day. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for May 31st, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 				
Agents 	Facebook UAE 	Whatsapp open 	Whatsapp resolved 	Emails UAE 	Grand Total 
Abu Sufian 		6 	34 		40 
Adam musa yagoub yousif 		3 	22 		25 
Ankit Kumar 		3 	8 	18 	29 
Hasan Nour 	29 				29 
Ibrahem Mahmoud 			21 		21 
Jok Kuol 		3 	30 		33 
Malek Hosan 			3 	2 	5 
Mohammad Faizan 		1 	33 		34 
Mohammed Ali 			7 	33 	40 
Mosab Mohammed Abdalla Nasreldin 		3 	12 	3 	18 
Sreelal.t CT 		5 	51 	4 	60 
Yahkoob Erachat 			2 	2 	4 
Grand Total 	29 	24 	223 	62 	338 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abu sufian 	76 	73 
adam yousif 	72 	71 
ankit KUMAR 	31 	29 
Ibrahem Mahmoud 	41 	43 
JOK KUOL 	74 	77 
MALEK HOSAN 	6 	5 
Mohammad Faizan 	76 	68 
Mohammed ali 	10 	10 
mosab nasreldin 	42 	43 
Niren Dsouza 	0 	2 
Sreelal ct 	100 	95 
syed Ataullah 	0 	2 
yahkoob erachat 	3 	3 
Grand Total 	531 	521 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	6 
		Delayed Delivery (HH) 	5 
		Delivery Status 	90 
		Reschedule Delivery 	6 
	Delivery Related Total 		107 
	Product Complaint 	Complaint outside Warranty 	1 
		Complaint within Warranty 	15 
	Product Complaint Total 	16 
	Refunds and Cancelations 	Cancelation 	8 
		Refund for Other reason 	3 
		Refunds after Return 	6 
		Return Request Initiation 	7 
	Refunds and Cancelations Total 	24 
	(blank) 	(blank) 	6 
	(blank) Total 		6 
Customer Services Total 			153 
Mattress Related 	Pre-Sales 	Other PreSales 	2 
	Pre-Sales Total 		2 
Mattress Related Total 			2 
No Answer 	No Answer 	No Answer 	10 
	No Answer Total 		10 
No Answer Total 			10 
PreSales 	Other Enquiry 	Offers 	2 
		Payment Methods 	4 
		Store Availability 	26 
		Store Location 	3 
		Website/App Issues 	5 
	Other Enquiry Total 		40 
	Policy Related 	Delivery Cost 	6 
		Delivery Time 	1 
		Return Policy 	3 
	Policy Related Total 		10 
	Product Related 	Combo 	1 
		Pricing 	2 
		Product Specification 	33 
	Product Related Total 		36 
	(blank) 	(blank) 	10 
	(blank) Total 		10 
PreSales Total 			96 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			261 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 			
Agents 	0-2 days 	7-10 days 	+15 days 	Grand Total 
Hasan Nour 	34 			34 
Mohd Adeel Akhter 		2 	1 	3 
Grand Total 	34 	2 	1 	37 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abu Sufian 	8 		1 	4 	1 	1 	15 
Adam musa yagoub yousif 	3 	1 		2 		1 	7 
Amir Aziz 		1 					1 
Ankit Kumar 	3 			1 	1 	1 	6 
Ibrahem Mahmoud 	2 	1 				3 	6 
Jok Kuol 	4 			1 			5 
Mohammad Faizan 	1 						1 
Mohammed Ali 			1 				1 
Mosab Mohammed Abdalla Nasreldin 	6 		1 				7 
Sreelal.t CT 	9 					2 	11 
Waseem Ahemad . Khan 	1 	1 					2 
Grand Total 	37 	4 	3 	8 	2 	8 	62 

    * Total count of ageing for emails( UAE) : 

Emails UAE 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Ankit Kumar 	18 	2 	2 	1 		1 	24 
Mohammed Ali 	19 	1 			1 		21 
Sreelal.t CT 	5 	1 					6 
Grand Total 	42 	4 	2 	1 	1 	1 	51 

    * Total count of ageing for Instagram : 
Instagram 	Ageing 		
Agents 	0-2 days 	+15 days 	Grand Total 
Amir Aziz 	1 		1 
Mohd Adeel Akhter 		1 	1 
Grand Total 	1 	1 	2 

Niren D'Souza 
Team Manager 
[email-masked]