Subject: Daily performance summary for LiveSalesman team for May 30th, 2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: Nalineedhar Kasibhatla <[email-masked]>, deeksha <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>, Ankit Arora <[email-masked]>
Date: Mon, 31 May 2021 06:05:28 -0700 (MST)

Good day. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for May 30th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails UAE 	Grand Total 
Abu Sufian 		1 	27 			28 
Adam musa yagoub yousif 		4 	26 			30 
Amir Aziz 				4 		4 
Ankit Kumar 		2 	14 		10 	26 
Hasan Nour 	29 					29 
Ibrahem Mahmoud 			8 			8 
Jok Kuol 		3 	21 			24 
Mohammad Faizan 		1 	36 			37 
Mohammed Ali 			4 		16 	20 
Mosab Mohammed Abdalla Nasreldin 		9 	59 		3 	71 
Sreelal.t CT 		5 	31 		8 	44 
Waseem Ahemad . Khan 		1 	34 			35 
Grand Total 	29 	26 	260 	4 	37 	356 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Abu sufian 	60 	58 
adam yousif 	65 	63 
ankit KUMAR 	45 	42 
Ibrahem Mahmoud 	27 	23 
JOK KUOL 	61 	65 
Mohammad Faizan 	71 	65 
Mohammed ali 	6 	5 
mosab nasreldin 	133 	145 
Sreelal ct 	65 	56 
waseem khan 	69 	66 
Grand Total 	602 	588 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	2 
		Delayed Delivery (Furniture) 	3 
		Delayed Delivery (HH) 	3 
		Delivery Status 	70 
		Reschedule Delivery 	8 
	Delivery Related Total 		86 
	Product Complaint 	Complaint outside Warranty 	2 
		Complaint within Warranty 	15 
	Product Complaint Total 	17 
	Refunds and Cancelations 	Cancelation 	7 
		Refund for Other reason 	3 
		Refunds after Return 	2 
		Return Request Initiation 	3 
	Refunds and Cancelations Total 	15 
	(blank) 	(blank) 	3 
	(blank) Total 		3 
Customer Services Total 			121 
Mattress Related 	Pre-Sales 	Other PreSales 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	8 
	No Answer Total 		8 
No Answer Total 			8 
PreSales 	Other Enquiry 	Offers 	6 
		Payment Methods 	3 
		Store Availability 	18 
		Store Location 	3 
		Using Shukran Points 	2 
		Website/App Issues 	3 
	Other Enquiry Total 		35 
	Policy Related 	Delivery Cost 	14 
		Delivery Time 	4 
		Return Policy 	1 
	Policy Related Total 		19 
	Product Related 	Combo 	3 
		Product Specification 	48 
	Product Related Total 		51 
	(blank) 	(blank) 	56 
	(blank) Total 		56 
PreSales Total 			161 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			291 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	Grand Total 
Amir Aziz 	4 	9 				13 
Hasan Nour 	43 					43 
Mohd Adeel Akhter 			1 	1 	1 	3 
Grand Total 	47 	9 	1 	1 	1 	59 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abu Sufian 	5 	1 	2 	5 		3 	16 
Adam musa yagoub yousif 	7 	2 	1 	2 		1 	13 
Amir Aziz 	1 						1 
Ankit Kumar 	2 			3 		3 	8 
Ibrahem Mahmoud 					1 		1 
Jok Kuol 	2 			1 		1 	4 
Mohammad Faizan 	3 						3 
Mosab Mohammed Abdalla Nasreldin 	6 		1 				7 
Sreelal.t CT 	8 					1 	9 
Waseem Ahemad . Khan 	1 						1 
Grand Total 	35 	3 	4 	11 	1 	9 	63 

    * Total count of ageing for emails( UAE) : 

Emails(UAE) 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Ankit Kumar 	17 	2 	2 	1 	2 	24 
Mohammad Faizan 		1 				1 
Mohammed Ali 	22 				1 	23 
Mosab Mohammed Abdalla Nasreldin 	1 					1 
Sreelal.t CT 	3 	1 				4 
Waseem Ahemad . Khan 	1 	1 				2 
Grand Total 	44 	5 	2 	1 	3 	55 

Please feel free to reach out for any further clarifications. 
Niren D'Souza 
Team Manager 
[email-masked]