Subject: Re: Daily performance summary for LiveSalesman team for May 28th, 2021
From: Niren Dsouza <[email-masked]>
To: Ankit Arora <[email-masked]>
Cc: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>, Sameer Sadiq <[email-masked]>
Date: Mon, 31 May 2021 04:59:24 -0700 (MST)

Hi Ankit, 

Will send you a list of the ageing tickets pending for over 4 days as well as the departments where they are pending. 
Would greatly appreciate your assistance in getting them actioned 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked] 

From: "Ankit Arora" <[email-masked]> 
To: "Niren Dsouza" <[email-masked]>, "deepak devasia" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Nalineedhar Kasibhatla" <[email-masked]>, "tejendra singh" <[email-masked]>, "Manmohan chittlangia" <[email-masked]>, "Shahzeen Rizvi" <[email-masked]>, "faizal maradeya" <[email-masked]>, "Sameer Sadiq" <[email-masked]> 
Sent: Sunday, May 30, 2021 12:41:23 AM 
Subject: RE: Daily performance summary for LiveSalesman team for May 28th, 2021 

Hi Niren, 

Can we look into the higher ageing tickets which is greater than 4 days especially for WhatsApp. 

If you have any issues with any departments then kindly reach me or Murtaza and will get it sorted. 

Thanking you in Anticipation 

	

Ankit Arora 

Busniess Development Mananger 

T : +971 4 517 2300 

M : +971 502102053 

F : +971 4 517 2386 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Niren Dsouza <[email-masked]> 
Sent: Saturday, May 29, 2021 7:38 PM 
To: Deepak Devasia <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; saurabh <[email-masked]> 
Cc: deeksha <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Tejendra Singh <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Ankit Arora <[email-masked]>; Faizal Maradeya <[email-masked]> 
Subject: Daily performance summary for LiveSalesman team for May 28th, 2021 

External email sender, please take precaution. 

Good day. 

I hope this finds you well. 

Please find listed below the performance data for the LiveSalesman team for May 28th, 2021. 

    * Total tickets created : 

Total tickets created 	

Groups 					

Agents 	

Facebook 	

Whatsapp open 	

Whatsapp resolved 	

HomeBox Instagram 	

Emails UAE 	

Grand Total 

Abu Sufian 		

1 				

1 

Adam musa yagoub yousif 			

58 			

58 

Amir Aziz 	

13 	

1 	

9 	

9 		

32 

Ankit Kumar 			

26 		

24 	

50 

Hasan Nour 	

1 					

1 

Ibrahem Mahmoud 			

36 			

36 

Mohammad Faizan 		

1 	

33 			

34 

Mohammed Ali 					

4 	

4 

No Agent 	

12 					

12 

Sreelal.t CT 					

2 	

2 

Waseem Ahemad . Khan 			

48 		

3 	

51 

Grand Total 	

26 	

3 	

210 	

9 	

33 	

281 

    * Total Whatsapp chats : 

Agents 	

Total chats assigned 	

Total chats resolved 

adam yousif 	

118 	

120 

Amir Aziz 	

16 	

16 

ankit KUMAR 	

58 	

51 

Ibrahem Mahmoud 	

83 	

80 

Mohammad Faizan 	

66 	

63 

waseem khan 	

94 	

95 

Grand Total 	

435 	

425 

    * Whatsapp chat type: 

HB Chat Type 	

Reason Category 	

Sub Reason 	

Count of HB Chat Type 

Customer Services 	

Delivery Related 	

Delivery Status 	

20 

Reschedule Delivery 	

1 

(blank) 	

1 

Delivery Related Total 		

22 

Product Complaint 	

Complaint within Warranty 	

4 

Product Complaint Total 	

4 

Refunds and Cancelations 	

Cancelation 	

9 

Refunds after Return 	

3 

Return Request Initiation 	

6 

Refunds and Cancelations Total 	

18 

(blank) 	

(blank) 	

1 

(blank) Total 		

1 

Customer Services Total 			

45 

Mattress Related 	

Post-Sales 	

Product Complaints 	

1 

Post-Sales Total 		

1 

Pre-Sales 	

Product Query - Size/Material Etc. 	

2 

Pre-Sales Total 		

2 

Mattress Related Total 			

3 

No Answer 	

No Answer 	

No Answer 	

14 

No Answer Total 		

14 

No Answer Total 			

14 

PreSales 	

Other Enquiry 	

Offers 	

7 

Payment Methods 	

4 

Store Availability 	

23 

Store Location 	

2 

Using Shukran Points 	

1 

Website/App Issues 	

8 

(blank) 	

1 

Other Enquiry Total 		

46 

Policy Related 	

Delivery Cost 	

13 

Delivery Time 	

3 

Return Policy 	

2 

Policy Related Total 		

18 

Product Related 	

Product Specification 	

101 

(blank) 	

1 

Product Related Total 		

102 

PreSales Total 			

166 

(blank) 	

(blank) 	

(blank) 	

(blank) Total 		

(blank) Total 			

Grand Total 			

228 

    * Total count of ageing for Facebook: 

Facebook 	

Ageing 			

Agents 	

0-2 days 	

3-4 days 	

7-10 days 	

Grand Total 

Amir Aziz 	

14 			

14 

Hasan Nour 	

17 			

17 

Mohd Adeel Akhter 		

1 	

2 	

3 

Grand Total 	

31 	

1 	

2 	

34 

    * Total count of ageing for Whatsapp: 

Whatsapp 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

+15 days 	

Grand Total 

Abu Sufian 	

1 	

2 	

3 	

2 	

2 	

10 

Adam musa yagoub yousif 	

5 	

1 	

1 	

1 	

1 	

9 

Amir Aziz 	

1 					

1 

Ankit Kumar 	

1 			

2 		

3 

Ibrahem Mahmoud 	

1 			

2 		

3 

Jok Kuol 	

2 		

1 		

2 	

5 

Mohammad Faizan 	

1 					

1 

Mosab Mohammed Abdalla Nasreldin 		

3 				

3 

Sreelal.t CT 	

3 				

1 	

4 

Grand Total 	

15 	

6 	

5 	

7 	

6 	

39 

    * Total count of ageing for emails( UAE) : 

Emails (UAE) 	

Ageing 	

	

	

	

Agents 	

0-2 days 	

3-4 days 	

5-6 days 	

7-10 days 	

+15 days 	

Grand Total 

Ankit Kumar 	

11 	

1 				

12 

Mohammed Ali 	

15 				

1 	

16 

Sreelal.t CT 	

1 		

1 	

1 		

3 

Waseem Ahemad . Khan 	

1 					

1 

Grand Total 	

28 	

1 	

1 	

1 	

1 	

32 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 

Team Manager 

[ mailto:[email-masked] | [email-masked] ] 

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