Subject: RE: Escalation Matric Update
From: Yahia Taha <[email-masked]>
To: Raneem Alqutub <[email-masked]>, Layan Shehadeh <[email-masked]>, Nada Hattar <[email-masked]>, HB.CCCKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Ramesh Gottimukkala <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Hasan Razakhan <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Sun, 30 May 2021 13:03:14 +0000

Dear team,

FYKI.. important.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Ramesh Gottimukkala <[email-masked]>
Sent: Sunday, May 30, 2021 3:56 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Yahia Taha <[email-masked]>; Momen Elmassry <[email-masked]>; Mohamad Wassim <[email-masked]>; Baraa Abukhadra <[email-masked]>
Subject: FW: Escalation Matric Update

Please update team about new escalation matric for Zajil

From: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 30, 2021 3:43 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Key Account Manager <[email-masked]<mailto:[email-masked]>>; Nader Yousef Mohammed/Customer Services Manager/Zajil <[email-masked]<mailto:[email-masked]>>
Subject: Re: Escalation Matric Update

External email sender, please take precaution.
Dear Mr. Ramesh,

Please find the new escalation matric and please inform the team remove Mr. salah from all email.

Level 1:
Key Account Manager: Syed Ibrahim
Email: [email-masked]<mailto:[email-masked]>

Level 2:
Keyaccountmanger
Email: [email-masked]<mailto:[email-masked]>

Level 3:
Customer Service Manager : Nader Youssef
Email: [email-masked]<mailto:[email-masked]>

Best Regards,

Syed Ibrahim

Key Account Manager

Zajil Express Company

T   +966 920000177

Mobile:054 396 0192

________________________________
From: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 25, 2021 10:23 AM
To: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>
Cc: Key Account Manager <[email-masked]<mailto:[email-masked]>>; Nader Yousef Mohammed/Customer Services Manager/Zajil <[email-masked]<mailto:[email-masked]>>
Subject: RE: Escalation Matric Update

[EXTERNAL]

Please provide updated one I will share with LM CS Team

From: Syed Ibrahim/Key Account Manager/Zajil <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 25, 2021 9:19 AM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Key Account Manager <[email-masked]<mailto:[email-masked]>>; Nader Yousef Mohammed/Customer Services Manager/Zajil <[email-masked]<mailto:[email-masked]>>
Subject: Escalation Matric Update

External email sender, please take precaution.

Dear Ramesh,

Please remove Mr. Salah email from the escalation matric.

Thank you.

Best Regards,

Syed Ibrahim

Key Account Manager

Zajil Express Company

T   +966 920000177

Mobile:054 396 0192

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C1fbb8f1e4f924811bf9908d9236a3530%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637579761322706807%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xgfoHh0HZ2e2jkRFdPl2Zvxe4eLvVAmyc3x6NH4tOTU%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com