Subject: RE: Daily performance summary for LiveSalesman team for May 28th, 2021
From: Ankit Arora <[email-masked]>
To: Niren Dsouza <[email-masked]>, Deepak Devasia <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Tejendra Singh <[email-masked]>, Manmohan Chittlangia <[email-masked]>, Shahzeen Rizvi <[email-masked]>, Faizal Maradeya <[email-masked]>, Sameer Sadiq <[email-masked]>
Date: Sat, 29 May 2021 19:11:23 +0000

Hi Niren,

Can we look into the higher ageing tickets which is greater than 4 days especially for WhatsApp.

If you have any issues with any departments then kindly reach me or Murtaza and will get it sorted.

    Thanking you in Anticipation

Ankit Arora
Busniess Development Mananger

T   :  +971 4 517 2300
M  :  +971 502102053
F   :  +971 4 517 2386
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Niren Dsouza <[email-masked]>
Sent: Saturday, May 29, 2021 7:38 PM
To: Deepak Devasia <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; saurabh <[email-masked]>
Cc: deeksha <[email-masked]>; Nalineedhar Kasibhatla <[email-masked]>; Tejendra Singh <[email-masked]>; Manmohan Chittlangia <[email-masked]>; Shahzeen Rizvi <[email-masked]>; Ankit Arora <[email-masked]>; Faizal Maradeya <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for May 28th, 2021

External email sender, please take precaution.
Good day.
I hope this finds you well.
Please find listed below the performance data for the LiveSalesman team for May 28th, 2021.

  *   Total tickets created :
Total tickets created
Groups
Agents
Facebook
Whatsapp open
Whatsapp resolved
HomeBox Instagram
Emails UAE
Grand Total
Abu Sufian
1
1
Adam musa yagoub yousif
58
58
Amir Aziz
13
1
9
9
32
Ankit Kumar
26
24
50
Hasan Nour
1
1
Ibrahem Mahmoud
36
36
Mohammad Faizan
1
33
34
Mohammed Ali
4
4
No Agent
12
12
Sreelal.t CT
2
2
Waseem Ahemad . Khan
48
3
51
Grand Total
26
3
210
9
33
281

  *   Total Whatsapp chats :
Agents
Total chats assigned
Total chats resolved
adam yousif
118
120
Amir Aziz
16
16
ankit KUMAR
58
51
Ibrahem Mahmoud
83
80
Mohammad Faizan
66
63
waseem khan
94
95
Grand Total
435
425

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
Delivery Related
Delivery Status
20
Reschedule Delivery
1
(blank)
1
Delivery Related Total
22
Product Complaint
Complaint within Warranty
4
Product Complaint Total
4
Refunds and Cancelations
Cancelation
9
Refunds after Return
3
Return Request Initiation
6
Refunds and Cancelations Total
18
(blank)
(blank)
1
(blank) Total
1
Customer Services Total
45
Mattress Related
Post-Sales
Product Complaints
1
Post-Sales Total
1
Pre-Sales
Product Query - Size/Material Etc.
2
Pre-Sales Total
2
Mattress Related Total
3
No Answer
No Answer
No Answer
14
No Answer Total
14
No Answer Total
14
PreSales
Other Enquiry
Offers
7
Payment Methods
4
Store Availability
23
Store Location
2
Using Shukran Points
1
Website/App Issues
8
(blank)
1
Other Enquiry Total
46
Policy Related
Delivery Cost
13
Delivery Time
3
Return Policy
2
Policy Related Total
18
Product Related
Product Specification
101
(blank)
1
Product Related Total
102
PreSales Total
166
(blank)
(blank)
(blank)
(blank) Total
(blank) Total
Grand Total
228

  *   Total count of ageing for Facebook:

Facebook
Ageing
Agents
0-2 days
3-4 days
7-10 days
Grand Total
Amir Aziz
14
14
Hasan Nour
17
17
Mohd Adeel Akhter
1
2
3
Grand Total
31
1
2
34

  *   Total count of ageing for Whatsapp:
Whatsapp
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
+15 days
Grand Total
Abu Sufian
1
2
3
2
2
10
Adam musa yagoub yousif
5
1
1
1
1
9
Amir Aziz
1
1
Ankit Kumar
1
2
3
Ibrahem Mahmoud
1
2
3
Jok Kuol
2
1
2
5
Mohammad Faizan
1
1
Mosab Mohammed Abdalla Nasreldin
3
3
Sreelal.t CT
3
1
4
Grand Total
15
6
5
7
6
39

  *   Total count of ageing for emails(UAE):
Emails (UAE)
Ageing

Agents
0-2 days
3-4 days
5-6 days
7-10 days
+15 days
Grand Total
Ankit Kumar
11
1
12
Mohammed Ali
15
1
16
Sreelal.t CT
1
1
1
3
Waseem Ahemad . Khan
1
1
Grand Total
28
1
1
1
1
32

Please feel free to reach out for any further clarifications.

Niren D'Souza
Team Manager
[email-masked]<mailto:[email-masked]>
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