Subject: Daily performance summary for LiveSalesman team for May 28th, 2021
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, murtaza kutiyanawala <[email-masked]>, saurabh <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Shahzeen Rizvi <[email-masked]>, Ankit Arora <[email-masked]>, faizal maradeya <[email-masked]>
Date: Sat, 29 May 2021 08:38:10 -0700 (MST)

Good day. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for May 28th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails UAE 	Grand Total 
Abu Sufian 		1 				1 
Adam musa yagoub yousif 			58 			58 
Amir Aziz 	13 	1 	9 	9 		32 
Ankit Kumar 			26 		24 	50 
Hasan Nour 	1 					1 
Ibrahem Mahmoud 			36 			36 
Mohammad Faizan 		1 	33 			34 
Mohammed Ali 					4 	4 
No Agent 	12 					12 
Sreelal.t CT 					2 	2 
Waseem Ahemad . Khan 			48 		3 	51 
Grand Total 	26 	3 	210 	9 	33 	281 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
adam yousif 	118 	120 
Amir Aziz 	16 	16 
ankit KUMAR 	58 	51 
Ibrahem Mahmoud 	83 	80 
Mohammad Faizan 	66 	63 
waseem khan 	94 	95 
Grand Total 	435 	425 

    * Whatsapp chat type: 
HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Delivery Status 	20 
		Reschedule Delivery 	1 
		(blank) 	1 
	Delivery Related Total 		22 
	Product Complaint 	Complaint within Warranty 	4 
	Product Complaint Total 	4 
	Refunds and Cancelations 	Cancelation 	9 
		Refunds after Return 	3 
		Return Request Initiation 	6 
	Refunds and Cancelations Total 	18 
	(blank) 	(blank) 	1 
	(blank) Total 		1 
Customer Services Total 			45 
Mattress Related 	Post-Sales 	Product Complaints 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Product Query - Size/Material Etc. 	2 
	Pre-Sales Total 		2 
Mattress Related Total 			3 
No Answer 	No Answer 	No Answer 	14 
	No Answer Total 		14 
No Answer Total 			14 
PreSales 	Other Enquiry 	Offers 	7 
		Payment Methods 	4 
		Store Availability 	23 
		Store Location 	2 
		Using Shukran Points 	1 
		Website/App Issues 	8 
		(blank) 	1 
	Other Enquiry Total 		46 
	Policy Related 	Delivery Cost 	13 
		Delivery Time 	3 
		Return Policy 	2 
	Policy Related Total 		18 
	Product Related 	Product Specification 	101 
		(blank) 	1 
	Product Related Total 		102 
PreSales Total 			166 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			228 

    * Total count of ageing for Facebook: 
Facebook 	Ageing 			
Agents 	0-2 days 	3-4 days 	7-10 days 	Grand Total 
Amir Aziz 	14 			14 
Hasan Nour 	17 			17 
Mohd Adeel Akhter 		1 	2 	3 
Grand Total 	31 	1 	2 	34 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Abu Sufian 	1 	2 	3 	2 	2 	10 
Adam musa yagoub yousif 	5 	1 	1 	1 	1 	9 
Amir Aziz 	1 					1 
Ankit Kumar 	1 			2 		3 
Ibrahem Mahmoud 	1 			2 		3 
Jok Kuol 	2 		1 		2 	5 
Mohammad Faizan 	1 					1 
Mosab Mohammed Abdalla Nasreldin 		3 				3 
Sreelal.t CT 	3 				1 	4 
Grand Total 	15 	6 	5 	7 	6 	39 

    * Total count of ageing for emails( UAE) : 
Emails (UAE) 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Ankit Kumar 	11 	1 				12 
Mohammed Ali 	15 				1 	16 
Sreelal.t CT 	1 		1 	1 		3 
Waseem Ahemad . Khan 	1 					1 
Grand Total 	28 	1 	1 	1 	1 	32 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]