Subject: Re: [#2525951] - Returns
From: Niren Dsouza <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Date: Sat, 29 May 2021 08:05:58 -0700 (MST)

Hi Hamza, 

Apologies and noted. 
Have briefed the team and informed accordingly. 

Niren D'Souza 
Team Manager 
[email-masked] 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Home Box" <[email-masked]>, "Yahia Taha" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "malek hosan" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]> 
Sent: Saturday, May 29, 2021 7:45:49 PM 
Subject: RE: [#2525951] - Returns 

Plesae how many times guys told you to check on the hybris before you send this is unprofessional. 

The refund is processed before 2 days ago. 

[ mailto:[email-masked] | @[email-masked] ] 

[ mailto:[email-masked] | @Niren HB LSM Dsouza ] Please check this issue is duplicate increasingly. 

Thank you. 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://mail.lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://mail.lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Home Box <[email-masked]> 
Sent: Saturday, May 29, 2021 3:40 PM 
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]> 
Subject: Fwd: [#2525951] - Returns 

External email sender, please take precaution. 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2525951&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7C4ab44095471a4d703deb08d9229eeba5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637578888213093635%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=q%2BUR5JJnxqrhEE7ONAe9fK4MOeJBaxj4rNSKJbVHBik%3D&reserved=0 | 
#2525951 ] raised by طلال ( [ mailto:[email-masked] | [email-masked] ] ). 

Hi team. 

Order number: 6297739370 

Order Date: Apr 17, 2021 

The order was cancelled and refund successfully done, but the delivery charges were not refunded yet. 

Kindly check and update. 

Regards. 

The Support Team. 

​MALEK AL HOSAN 

On Sat, 29 May at 4:36 PM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

مرحبا طلال. 

تقبل اعتذارنا عن التأخير الحاصل. 

بالنسبة للطلب رقم (6297730556) نود اعلامكم بانه تم بنجاح ارجاع رسوم الشحن (مبلغ 150 ر.س) من قبلنا. قد يستغرق المبلغ مدة تصل الى 14 يوما لظهور المبلغ في حسابكم بحسب سياسة البنك الذي تقوم بالتعامل معه. 

بالنسبة للطلب رقم (6297739370) يقوم الفريق بالعمل على حل المشكلة وارجاع الأموال في أسرع وقت ممكن. 

نرجو امهالنا بعض الوقت ليتم معالجة الأمر وسنقوم بالتواصل معكم. 

اصدقائك. 

فريق الدعم. 

2525951:1125156 
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