Subject: RE: Approval for Goodwill
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, Niren HB LSM Dsouza <[email-masked]>
Cc: Yahia Taha <[email-masked]>, Hasan Razakhan <[email-masked]>, Faizal Maradeya <[email-masked]>, Anand Raju <[email-masked]>, Yahia Taha <[email-masked]>
Date: Sat, 29 May 2021 10:11:35 +0000

Dear team,
The goodwill is processed , for the refund rejected it will share with Payfort is take 2-3 weeks to refund.

Thanks.

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

CCC remarks

12-May

FD

Hamza

6284046291

159

2305555

In WH

proceed manual refund and close.

Done

12-May

FD

Hamza

6284564902

206.15

2512369

In WH

the customer returned the items under another order so refund will not happen, proceed manual refund according below received items and close.

Done

20-May

FD

Hamza

6291570094

137

2530921

In WH

the customer returns the items with another order belongs to same customer so that refund will not happen. proceed manual refund according below received items and close.

Done

20-May

MOC(High Escalation)

Ismail

6245022528

258

E-mail

In WH

Return received and processed, please check with IT if there is any issue.

Done

23-May

FD

Hamza

6291823641

233

2392761

In WH

item available on WH , proceed manual refund and close.

Refund rejected

23-May

FD

Hamza

6301835109

159

2501470

In WH
debited to Aramex - proceed manual refund and close./ Please be noted that the shipment already returned to warehouse under AWB 46200207362 on 12/5

Done

23-May

FD

Hamza

6282268716

56.05

2528924

IN WH

the customer return the item with another order, proceed manual refund and close.

Refund rejected

23-May

FD

Hamza

6248152607

327

2493395

IN WH

return received but due to Tech issue cannot be processed, proceed manual refund and close.

Done

24-May

FD

Hamza

6282268716

56.05

2410932

IN WH

the customer return the item with order No # 6283176139, so refund will not process.proceed manual refund and close.

Refund rejected

24-May

MOC

Hamza

6280311648

146.29

E-mail

IN WH

please create return request for the not delivered item and ask the customer to return the wrong delivered item, will proceed manual refund once item reach WH.

Refund rejected

27-May

FD

Hamza

6300247036

229

2489584

debited to Aramex

proceed manual refund for the missing item - will be debit to courier.

Refund rejected

27-May

FD

Hamza

6280824029

39

2519779

debited to Aramex

return debited to Aramex - proceed manual refund and close.
Jira ticket REL-143203

27-May

FD

Hamza

6256659079

59

2228014

IN WH

the customer returned the item with another order belongs to same customer so that refund will not process. proceed manual refund and close.

Done

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Anand Raju <[email-masked]>
Sent: Thursday, May 27, 2021 8:14 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Faizal Maradeya <[email-masked]>
Subject: RE: Approval for Goodwill

Pls proceed.

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 6:06 PM
To: Anand Raju <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: Approval for Goodwill

@Anand Raju<mailto:[email-masked]> requesting your kind approval please.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc71d650521b41dd568308d92132d2ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637577324428864738%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sqvguVNA0kvQFrih1V98lzwl3BIspw8%2BNsAjCiOLScg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc71d650521b41dd568308d92132d2ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637577324428874706%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lX%2F70eNGS5O8niosMg7M6OcZS2rcicr1l7P%2BySjyxUE%3D&reserved=0>
[lg][hb]

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 6:05 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Approval for Goodwill

Ok please process
Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2FAAb9ysg&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc71d650521b41dd568308d92132d2ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637577324428874706%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6kMxLFEuktKWybNZUCxR4m1c%2B70Z247K5fFrgwnTM3E%3D&reserved=0>

________________________________
From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 3:36:49 AM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Approval for Goodwill

@Faizal Maradeya<mailto:[email-masked]> requesting your kind approval please.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc71d650521b41dd568308d92132d2ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637577324428884653%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fJmehHWq4oUtHzY7ZtG5DvFECswXvn0cQNOF%2FYdLaBU%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc71d650521b41dd568308d92132d2ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637577324428884653%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=K4yycBvvFGYa2g1JBNyvtI2mF4YqiE5fDcE1CMQDC3E%3D&reserved=0>

[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 4:36 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: Approval for Goodwill

Dear Mr. Yahia,

Kindly we need the approval for Goodwill.

Thank you.

Date

Complaint type

Agent

Order No.

Value

FD ticket

Inventory status

Last mile team update

12-May

FD

Hamza

6284046291

159

2305555

In WH

proceed manual refund and close.

12-May

FD

Hamza

6284564902

206.15

2512369

In WH

the customer returned the items under another order so refund will not happen, proceed manual refund according below received items and close.

20-May

FD

Hamza

6291570094

137

2530921

In WH

the customer returns the items with another order belongs to same customer so that refund will not happen. proceed manual refund according below received items and close.

20-May

MOC(High Escalation)

Ismail

6245022528

258

E-mail

In WH

Return received and processed, please check with IT if there is any issue.

23-May

FD

Hamza

6291823641

233

2392761

In WH

item available on WH , proceed manual refund and close.

23-May

FD

Hamza

6301835109

159

2501470

debited to Aramex

debited to Aramex - proceed manual refund and close.

23-May

FD

Hamza

6282268716

56.05

2528924

IN WH

the customer return the item with another order, proceed manual refund and close.

23-May

FD

Hamza

6248152607

327

2493395

IN WH

return received but due to Tech issue cannot be processed, proceed manual refund and close.

24-May

FD

Hamza

6282268716

56.05

2410932

IN WH

the customer return the item with order No # 6283176139, so refund will not process.proceed manual refund and close.

24-May

MOC

Hamza

6280311648

125.29

E-mail

IN WH

please create return request for the not delivered item and ask the customer to return the wrong delivered item, will proceed manual refund once item reach WH.

27-May

FD

Hamza

6300247036

229

2489584

debited to Aramex

proceed manual refund for the missing item - will be debit to courier.

27-May

FD

Hamza

6280824029

39

2519779

debited to Aramex

return debited to Aramex - proceed manual refund and close.

27-May

FD

Hamza

6256659079

59

2228014

IN WH

the customer returned the item with another order belongs to same customer so that refund will not process. proceed manual refund and close.

Best Regards

Hamza.AbuAzzam
Customer Care Center - Home box - KSA

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc71d650521b41dd568308d92132d2ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637577324428894607%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=k%2FVX9PwHHYC8cKpw0xHQkPmNUfHRJdaZqt%2BQCl6A2Hs%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cbc71d650521b41dd568308d92132d2ef%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637577324428894607%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7FIrD47S9qjqIgzCcquzOLGhl4grp2ILZispcdIFWgc%3D&reserved=0>

[lg][hb]

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